Forums
Security matters
For internet security tips and help staying safer onlineSwitched On Families
Swap and share practical advice with other parents
Recent Content
How do i block youtube
I was able to block youtube before from all devices by entering a lsit of website addresses in the Essential security tab - websites Blocked Websites Add websites that you always want parental controls to block access to I removed the list for awhile and now wish to reblock it. however, i cant add a single website to the list - everytime i clock save changes its gives the error message Sorry the changes you made were not saved, please try again I supose this is to force me to pay for the Advance security? Any help or pointers greatly appriciated.Latest Phishing News 17/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3:Unable to block a specific website through the Online Security portal
I've tried 3 different browsers and cleared the cache on each of them multiple times but each time I enter the website address, click Add, then Save Changes, I get the same error message as in the attached screen shot. Does anyone have a solution to this issue please?Can I stay with Windows 10?
I really need the help of a sympathetic member. I seem to recall reading a message from Microsoft, that if I don't upgrade to Windows 11, my PC won't be protected. I have F-Secure, part of Homeworks. If I don't take action, can I be confident that I have sufficient protection? And will Windows 10 still function after the deadline? I am 80 years old. My PC is for domestic use, including banking and shopping. I have scrolled through the forum's Q & A's on Windows 11, and most of it went over my head. Thanks......Virgin calling from a 0788 number
Hi, I received this text after I started an order by clicking on third party deals aggregator don’t recall which one it was. “Hello, You recently made an online application for Virgin Media services. To complete your order please give me a call. kerry on 07885479730” I called and got a “pre contract”. Kerry asked me to setup up a phone pin, and asked for my account details to setup my direct debit. I think it’s legit but I stopped the process cause it seemed fishy. I then received a “pre contract” in my email looking legit too send by webteam@virginmedia.com is this a scam?Latest Phishing News 13/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3: Email 4: Email 5:Latest Phishing News 10/10/2025
Latest Phishing News 10/10/2025 We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: (1) Missed voicemail from xxxxxxx@virginmedia Service Desk xxxxxxxx@virginmedia.com ▶︎ vm_8/26/2025_message.wav 43 KB Sincerely, Virginmedia Service Desk Email 2 VirginMedia Dear User, Your mailbox access will expire Starting September 25, 2025, we’re rolling out a new and improved Webmail system as part of our latest security enhancements. Click here to update your account: ⚠️ Important: Failure to complete this update may result in loss of account access. Sincerely, Please do not reply to this message Email 3 VlRGlNMEDlA Immediate Attention Required Alert: 22 reports received regarding your mailbox! Dear xxxxx, We’ve noticed suspicious activity associated with your email address, which has led to several complaints about possible malware or spam behavior. To maintain account security and prevent service disruption, please verify your account and scan your system within 24 hours. Account Number: 5XXX5508UK Security Condition: Suspended Time Remaining: 24 Hours We advise installing antivirus software immediately. We will automatically suggest the most effective option for you. Protect My Account Please note: your account will be automatically deactivated in 24 hours if no action is taken. For assistance, contact the VlRGlNMEDlA Support Team. This email was generated automatically — please do not reply.Constant calls from 0800 052 5306
I keep receiving calls from 0800 052 5306, number belonging to the sales team. I don’t answer anymore but I’ve had strange interactions when I have - either the agent hangs up or is silent. Once they asked to confirm my name but the name they read wasn’t mine, then they hung up. I’m never told what it’s about and I’m not sure what the sales team would be trying to sell as I already have internet with VM. It’s advised in other forum convos to change marketing preferences online but there’s no option to deselect phone. It’s all comms option together. I’ve blocked the number now but it’s not a good look for VM to be harassing their customers with constant weird calls to the point where customers think they’re scammers..Latest Phishing News 06/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3: Email 4: Email 5:
