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Security matters

For internet security tips and help staying safer online

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Activity in Stay safe online

Latest Phishing News 05/06/2023

Latest Phishing News 05/06/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Ver...

Int-Sec by Moderator
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letter about nymaim malware

Hi, Received a letter that on 2 May Nymaim was detected. I understand this is a windows trojan. I have scanned all our windows machines with Defender full scan and also Malwarebytes. Nothing found. I have read a fair bit on line about many people rec...

Websafe won't switch on

When I switch on web safe on my virgin account the toggle flips back with a message saying 'settings not changed, try again later' I get the same message each time I try. 

LB77 by Joining in
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Child safe

Hi there,  VM communityI am trying to block some gaming websites to disallow access for our kids using Virgin's Child Safe.  I do not want to block all game sites,  just selected ones. I tried using the "Blocked Websites" feature to add websites that...

possible scam call from 'Virgin media', (apparently)

OK, so had a call from this number, [MOD EDIT: Potential spoofed number], foreign female, wanting to talk about my account.  Didn't ask for a name, just to talk regarding my account, wouldn't let me get a word in edgeways, jabbering on.  Probable SCA...

HughJarsse by Knows their stuff
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Somebody else’s details

I keep getting sent somebody else’s emails. It’s been going on for months and months and nobody has done anything. Now I’m getting there 02 emails as well. I’m thinking of raising a GDPR complaint. Anybody else got this problem?