I’m having an issue with the online security pages when trying to save a website I wish to block I get the following error message
“sorry the changes you made were not saved, please try again”
Phoned tech support yesterday, they said they had resolved the issue and to wait a day before trying again. The issue not resolved and I’ve tried resetting the hub, different laptop/phone, different browser without any success.
can any mods assist?
Forum TeamHello Edb123
Sorry to hear of the issues saving any changes made to your security online, we appreciate the concern this can cause and you raising it with us via the forums.
Can you confirm you're trying to make the changes via 'websafe' on your online account? Have you previously been able to make changes via your online account?
Thanks for replying Robert,
I am making the changes via my online account in the account settings / online security page. Up until around a week ago I have no issues using this platform.
I’ve tried phone tech support twice now. Most recently the agent advised a ticket would be raised with VM IT who would phone me back 30/05. No call back so far.
thanks
Forum TeamJust to confirm, are you using Apple devices to request these changes? If so, please ensure that Apple/Private Relay is turned off. Private Relay is switched on by default. This bounces a customer's internet connection through a number of different servers, and acts similarly to a VPN, but isn't quite the same thing.
The purpose of Private Relay is to 'hide' the user's internet browsing from their provider and give a degree of anonymity. This also has a side effect on Essential Security (formerly Web Safe) and Child Safe filtering, as it simply bypasses them.
As this is a setting on the device itself, there's nothing Virgin Media can do to fix that beyond the customer themselves manually turning Private Relay off.
You can find out how to manage Private Relay along with more information on the feature via Apple's website.
Thanks Carley
Private Relay is only a feature on Apple’s iCloud+ service. It isn’t part of the standard iCloud service. In any case I don’t have it switched on and have tried with different browsers and a laptop with windows. I still get the same error message.
Any other possible solutions?
