Forum Discussion

Jan25's avatar
Jan25
Tuning in
21 days ago
Solved

Online exclusive offer

My contract was running out and as Virgin were unable to provide me with a decent offer I cancelled their services. Shortly after I received an online exclusive offer from Virgin at 10% discount. I accepted this offer and received the pre contract forms etc thinking all was well. However nothing is showing on my Virgin media account and I am getting a little concerned I have sent an email to the web team. Late November and not received a reply . I contacted Virgin and they have no access to special web deals and cannot see anything on their system any help woukd be appreciated. 

7 Replies

  • Jan25's avatar
    Jan25
    Tuning in
    21 days ago

    The offer was accepted on 25 November…

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      21 days ago

      You obviously don't read much of this forum.  It's common for people to be offered an attractive deal, which then disappears to be replaced with something more expensive.

      • Jan25's avatar
        Jan25
        Tuning in
        21 days ago

        I was hoping that there was a Virgin mod that could look into it. Is this not the case with this platform

  • Jan25's avatar
    Jan25
    Tuning in
    19 days ago

    Thanks to Steven  (VM) this has been resolved. What a relief!

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      19 days ago

      Glad that I could help you Jan25, have a great weekend 🙂