Online recontract upgrade offer not activated.
I received an email from Virgin Media claiming my contract has ended and i could recontract with fixed pricing until the year 2025.
I log on to my virgin media account to check any offers and i upgraded the broadband on my package online from M125 to M250 while keeping the rest of the package the same. This was done on the 22/3/24.
I was sent a confirmation email with an activation date of the 25/3/24.
It is now the 26/3/24, is there something wrong?
Hi jamesisaacs
Thank you for your post, welcome to the Community Forums.
We're sorry to hear that your new contract doesn't seem to have been applied to your account. I'd love to take a look into this with you and find out what's happened. I've dropped you a DM so I can take your account details and have a look.