Spam, fraudulent calls from Virgin.

Question

I've been getting calls nearly every day now from this number 08000525306 & it shows up on my phone as Virgin Media. I've been unable to answer until today & a guy was on the line. Asked to speak to me, gave me my full name & even told me some of my package I had & how long left. And he was calling to see if there's anything they could offer me or discounts on offer, so I needed to just pass the security phase to proceed. When I said I wasn't interested in adding anything or changing anything, he just hung up on me. When I called the number back about 5 minutes later, it went to Virgin Media & the automated voice said, it looks like we tried calling you today.

So, is someone in one of Virgin Media's offshore call centres acting maliciously? Because I googled this problem & there's a site for identifying who called you & a lot of people have been getting the same thing.

So, Virgin better get to grips with this, or better yet, stop having your call centres abroad in places where telephone scamming is rife.

Cardiffman282 · Answer

Just change your phone number on file to the local kebab shop.&nbsp;

goslow · Answer

Are you opted out of marketing calls with VM?

VsUK · Answer

Yes, I always opt out to those things. But they keep on calling looking to discuss my package & every time I say, I've not long since signed a new package, they don't say anything, just hang up. I've had 27 calls this month, sometimes 2 or 3 times a day & it's getting beyond a joke now. I'm considering reporting them for unsolicited & excessive marketing calls, they just won't stop.

Client62 · Answer

It may be VM's offshore commission sales team
or equally it may be a offshore scam caller claiming to be VM.

It is quite difficult to tell so perhaps assume the latter.

https://who-called.co.uk/Number/08000525306

VsUK · Answer

Well my account has marketing calls unchecked. My mobile is on the TPC service & I've called them to complain, but when I've called, it tells me they've recently tried to contact me & gives me the time & date of their last call, which matches when the last call happened.

But it's getting beyond a joke now, it's sometimes 3 times a day now. And each time it's someone who clearly isn't English in the UK, asking to speak to me, gives my full name. Then goes on to explain it's to discuss my package I have with Virgin & to see if there's any offers available, so they just need to ask some security questions, and every time I say, I've not long since signed a new contract & have about 14 months left, they don't say anything, they just hang up.

I've already typed out a letter/email for Ofcom because it doesn't matter who's doing it, they're representing Virgin so Virgin are liable/responsible. So after the call I made to them yesterday about it to complain & told them to stop or I will be taking matters further. I will be writing to Ofcom to make a complaint, because this his harassment now.

Virgin should stop putting call centres in countries rife for phone scamming in future. Even when I call to sort out a problem & it goes through to some foreign call centre, I just hang up. I've no interest in dealing with people who put me on hold whilst they themselves contact virgin to ask questions about my problem. It's just a joke now & I honestly don't trust having people abroad accessing my information either.

It's just odd that I've had my mobile for about 15 yrs now & no spam calls, but ever since I joined Virgin, I get about 4 or 5 spam calls a week.

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Spam, fraudulent calls from Virgin.

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