Forum Discussion

Jmcw's avatar
Jmcw
Joining in
28 days ago
Solved

Sim ordered fraudulently

Today I was on a webchat with "dominic" regarding a contract renewal offer. The chat got disconnected. Tonight I have received an email from O2 regarding my sim order! I want this order stopped as I did not order this and am very upset at the underhand way this has happened. I also want to make a formal complaint if anyone could point me in the right direction to do this. Thanks 

  • Steven_L's avatar
    Steven_L
    24 days ago

    Thanks for coming back to us Jmcw. We can get this looked into further from here, if you need us to do this, you can do this via the private message conversation that you're already in with my colleague.

    Kind Regards,

    Steven_L

3 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    27 days ago

    Hi Jmcw,

    Thank you for your post. We're very sorry to hear about the SIM order you've had that you didn't request. 

    We can certainly investigate this and look into what/why this has happened.

    I will private message you now to confirm your details. 

    ^Martin

  • Jmcw's avatar
    Jmcw
    Joining in
    25 days ago

    I thought this had all been sorted out after I contacted o2 to cancel.I had an email from them yesterday confirming immediate disconnection but tonight I have received an email with my final bill of £4.68. Will have to get back on to o2 now to have this charge removed. Wish I'd never got in touch with virgin!

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      24 days ago

      Thanks for coming back to us Jmcw. We can get this looked into further from here, if you need us to do this, you can do this via the private message conversation that you're already in with my colleague.

      Kind Regards,

      Steven_L