Forum Discussion

dredzik's avatar
dredzik
Tuning in
2 years ago
Solved

Virgin media sales rep identity check

I would like to confirm that a person knocking on my door is a legitimate employee from Virgin Media. Can I ask for a PM?

  • Carley_S's avatar
    Carley_S
    2 years ago

    Thank you for joining me on private message dredzik 

    I can confirm that from the information you provided, the agent is a legitimate field sales team member of Virgin Media. 

    We always take on board the feedback we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.

15 Replies

  • dredzik's avatar
    dredzik
    Tuning in
    2 years ago

    @David_Bn Could I also check sales rep details with you?

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 years ago

      Hi dredzik 

      Welcome to the community forums 

      Sorry to hear of your concerns, do you have the sales rep details on hand that I would be able to collect via private message to check at our side? 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 years ago

      Thank you for joining me on private message dredzik 

      I can confirm that from the information you provided, the agent is a legitimate field sales team member of Virgin Media. 

      We always take on board the feedback we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.

      • SteveW33's avatar
        SteveW33
        Joining in
        2 years ago

        Hi, 

        can I also confirm a sales rep with you?

        thanks

        steve

  • Martin04's avatar
    Martin04
    Joining in
    2 years ago

    Hi,

    Please could I also ask for a sales rep's identity to be confirmed. I am interested in taking up the deal they offered but obviously want to confirm they are legitimate since the offer is from someone who knocked on my door.

    Many thanks,

    Martin

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 years ago

      Hi, Martin04 

      Thanks for posting and welcome to the community. Can you confirm the ID?

      Best wishes.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Martin04 

      Please do not send a PM as this is not needed currently.

      If you can advise me of the rep ID please, we can assist further.

      Best wishes.

  • Tetron's avatar
    Tetron
    Just joined
    4 days ago

    Last Friday 4 July 25 a male wearing clothing with Virgin Media insignia called at my door. He stated that VM Fibre had just been installed and available in the TW5 9SB area. Having been a previous VM customer I was interested. We had some discussions about deals but he claimed that it was too late to conclude any sign-on due to VM offices being close. The time was about 8:30 pm or later. He was then to return on Sat 5 July at 1 pm to conclude a sign-on, reminding me a number times of the Sat date and the 1 pm designated visit time.                                              As of date, Thu 10 Jul 25, said VM sales rep has not returned. ????

     I am a bit reticent to give the individual's name on an open forum - note: can you advise accordingly how I can identify this individual to you. My concern is as follows - VM is NOT AVAILABLE in TW5 9SB area ? ? ? ? ? ?

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      3 days ago

      Hi Tetron,

      Thanks for your post and welcome to our community.

      We're sorry to hear the sales advisor didn't return on the agreed date. 

      If the fibre has only recently been installed, it may not show on the postcode checker page here as of yet.

      Does your full address show as serviceable?

      Did you provide any personal details to the sales advisor? Or was the discussion just around the available deals?

      Please pop back to us when you can.