identity fraud
I was recently a victim of identity fraud (in February ) including 2 mobile contracts, ive tried to resolve this issue by contacting virgin but seem to be going around in circles
I'm unable to take it further as i didnt take out the accounts so although its my name and address the i dont know the security questions
I'd be grateful if someone can contact me regarding this as on my Equifax credit report i can see the phone loans taken out and they have obviously defaulted on the first payments , i have taken this up with Equifax and they gave me a email address to contact virgin fraud but it keeps bouncing back
Hi melox2,
Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that this happened to you! We can understand how frustrating and scary this can be!
Apologies that you've not had much luck having this resolved! This is not the service we aim to provide. We'll do all we can to assist you in this situation.
I'll send you a Private Message to confirm a few details and see what we can do to assist you further. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.
Please be aware that we may be limited on what we can discuss, but we'll ensure that your issue is raised to the right team.
Thank you.