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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Locked out of secondary email account

My partner has been locked out of her email account since Friday.We have been all round the houses on the phone to Virgin Media trying to get it unlocked, changed the password on the main account, changed the email address to a non Virgin Media addre...

Resolved! Email problem

Had a problem with my husband’s email (secondary on our ntlworld account). Wasn’t receiving and kept asking for password on Mac. Very frustrating as everything seems to have to go through My Virgin Media. When I tried to change it for him it asked fo...

SC224 by Joining in
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Wife’s Secondary Email Not Working on PC Client

Hello, I have My VM account and email and my wife has a secondary email removed linked to this account.  She is successfuly using this email account on her IPhone but the PC client will not work…..asking for correct password? I think I am entering t...

Timtimmo by Joining in
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Not receiving emails from

Since sometime yesterday (19 Sept) I have stopped receiving all emails from all the groups on I subscribe to. Some posts appear in Bounces on my account on  e.g. 421 mx...

AlpenDX by Joining in
  • 21 replies
  • 1 kudos

Email fiasco

Please can someone explain why after 20 years, I need to use another email, that's not my virgin media email to log into virgin media? Can I get an explanation?p.s. I cant get into my email anymore. It's been 4 days.

Resolved! I am locked out of my Blueyonder account also!

My Blueyonder Email has suddenly stopped working and is asking for a password which is pre-populated yet it wont accept that. I've logged into VM and had a code sent to a different email address to enable me to change the password which I have done a...

IGP by Tuning in
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  • 2 kudos

Email problems

I have an old ntlworld email address and quite frequently I cannot access my emails, I speak to tech support and they normally reset my email password and that ususally works.  After waiting 50 mins to get through to tech spport yesterday they reset ...

poopy007 by Joining in
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email app suite keeps restarting in chrome browser

Trying to load my email account but most of the time it fails and after awhile it  says retry. When it sometimes loads click on email message and app reboots again sometimes it loads other times it comes back then it restarts over and over again. som...

Virgin mail stuck in Outbox Error Message

 My outgoing Virgin mails have been stuck in Outbox with the following error messages:Task ' - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your serv...

wing by On our wavelength
  • 4 replies
  • 0 kudos