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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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Resolved! virgin media mail account closed

We have a Virgin media account – tv, phone etc. so question one, why is my email account being closed. Is it because the account is in my husband’s name I have tried to follow the link, and I do receive notification on my new gmail account, but when ...

MarySton by Tuning in
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closed ntlworld email account still forwarding

I closed my ntlworld email account more than 5 years ago.This year I've been receiving a lot of spam emails that seem to be being forwarded from the closed ntlworld account.I contacted VM and was told that the account is definitely closed. How is thi...

Forgot password to secondary email account

Eveningi am the primary account holder and my ntlworld email account is working fine.My wife has an ntlworld email account and having bought a new phone she can’t remember her email address.how can she reset her password please? many thanks  

Forgotten password, Reset email doesn't arrive.

I've forgotten the password for the account, I've clicked on Forgotten password and get a message saying Reminder sent to that email address.  It never arrives, I tried to do this several time, and nothing arrives in the email, I checked spam, junk, ...

Old email deactivated

HiMy auntie has recently signed up a new virgin media account.She uses an old virgin.net email address from years ago. However, she was told this would be deactivated as they have signed up for a new account. When she enquired about this with her vir...

Blueyonder conversion to Outlook?

I am resorting to the Community because my wife has been unable to send or receive emails since 15 October.  Despite hours on the phone and a number of escalations the problem persists.  We think it is something to do with the conversion from Windows...

Painfully slow IMAP synchronisation.

It's been a while since I've needed to do a reinstall of Windows - but historically, it was never an issue to re-download all of the synced folders via IMAP for my Blueyonder accounts... Comparable to Hotmail & the like. However, for reasons that are...

virgin net email addess

Hi  i had a virgin.net email address for over 20 years i signed up for this long before i had any virgin services this was when virgin.net gave email accounts like outlook and yahoo etc. would have been late 90's early 2000's last week it was closed ...

JohnT4 by Joining in
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Why does webmail not work?

This has been an issue for a long time. Webmail does not work as in the options to reply, compose, forward do not show up on the browser. I cannot even mark emails as not spam which is frustrating as even password resets from this community go to sla...

ShaunF by Tuning in
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Secondary email password issue

HiI have tried to set up my wife's virginmedia email account on her new phone. The email is a secondary account from our main virgin media one however we cannot remember the password. I tried a link provided in another thread but I cannot remember th...

AlexM271 by Joining in
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