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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Missing emails (again) - blueyonder.co.uk address

I only post here when there are issues with the VM mail services - and there have been no issues for the past couple of years! I have noticed the number of email I receive has decreased.  It was a daily digest email from Finextra that first brought t...

3_g by On our wavelength
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  • 3 replies
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Email Account Hacked

I have recently discovered my virgin media email has been hacked into and they are requesting password resets from various accounts I have set up with this email. They have now also changed my username and password to this email so I can no longer lo...

Blueyonder email not recognised

Hi, I'm actually going around in circles here. The people on the phones keep hanging up on me because I can't remember the memorable word. Anyway, I got a new phone. When setting up email on the new phone, my email address and password were not recog...

Tescobod by Joining in
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  • 10 replies
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Resolved! Old virgin media.com address hacked. No longer a customer

Hi, I have an old virgin media.com email address. Unfortunately this address has been hacked and it is being used by persons unknown. The hackers are using my email to raise fake accounts and accessing my old accounts that I forgot used this address....

Mtd by Just joined
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Resolved! NTL email access.

A  couple of days ago when I logged in to my email account under my addrees which is ####@ntlworld.com I was presented with a security screen asking me to tick the segments that contained elements of a bicycle which I failed and then a picture contai...

Resolved! Keep getting dodgy emails from something@something.fathom-labs.io

I get daily emails from this website (specific details changed, but always with fathom-labs.io as the source). This is on Outlook. They are clearly spam as they claim to be from John Lewis or Boots or some other firm saying I have won something.I alw...

MilesP by Up to speed
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  • 11 replies
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Outlook email settings (SMTP)

Hi,I recently had to change my password and since then I haven't been able to connect using Outlook (this is the "normal" outlook and not the new one). Outlook requires setting up for IMAP with settings for outbound (SMTP) and inbound (IMAP).  i have...

Cannot send or receive emails

My blueyonder email became inaccessible this morning. I was using it successfully, then started getting synchronisation failure errors on phone and laptop (they use IMAP protocol). I tried to access my account online through Webmail, but could not lo...

Bigpa1n by Just joined
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Resolved! emails not received into ntl account

I have a long standing ntl email address which recently has stopped receiving emails into it. I appeared to have been locked out of it but VM helpdesk have helped gain access again .However although I can get into the account it is still not receivin...

bsaBUH by Joining in
  • 120 Views
  • 6 replies
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Blue yonder smtp not sending emails

I have updated my email with the email app password that now has to be used. I can receive emails but not send emails from any client unless I use webmail. I have tried the setting s recommended for smtp but still will not send emails. I have checked...