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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

forbidden emails... AGAIN!!!

I have this problem and have taken advice from another forum chat which suggests changing the password. This solution seems to be endorsed.  However, after I click on "generate new password" I get asked for an alternative non-virgin email address.  I...

Peter-55 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Strange email from Virgin_Media02

I've had an email this morning (which I haven't opened) from the above with the subject: - total change to your bill.  For one thing, I don't know why this email has come to my email address as they all go to my husband's address, f...

Lindee by Tuning in
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  • 0 kudos


I have the "Forbidden" problem when trying to access email via the "Virgin Media Mail" after initially logging in.  I have taken advice from another forum chat which suggests changing the password. This solution seems to be endorsed.  However, after ...

Peter-55 by Joining in
  • 4 replies
  • 0 kudos

Remove old email

I have an old ntlworld email address that has not been removed by Virgin media after 90 days of leaving. It is now been 18 months and my old email keeps getting hacked. Unable to sign in to my old account. Need help to remove it. Thank you

glenn73 by Just joined
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  • 1 kudos

Access to emails

I have tried to access my emails this morning and received the following Your Virgin Media Mail account is currently unavailableI have followed the instructions to change my email to a non ntlworld one and get an email to the new one to verify but th...

Fenella1 by Joining in
  • 5 replies
  • 0 kudos

Re: Message not delivered

The same thing has just happened to me. Same IP address in the error message. Am trying other devices but this appears to be a problem caused by Virgin severs. 

Link Existing Email Accounts to New Contract

I am an old Virgin Media residential broadband customer and I had 4 email accounts associated with that contract.  In 2020 I switched to Business Broadband, but have continued to use these email addresses without issue (a protracted n...

markp_vm by Joining in
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  • 0 kudos