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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 79 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Your Virgin Media Mail account is currently unavailable

I'm aware there were issues yesterday and I was unable to access my emails for several hours.I am now getting new emails, but all emails from my inbox (i.e. not in a folder) between yesterday and August 2023 have vanished....Help

cad1 by Just joined
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  • 0 kudos

Resolved! Email account Ntlworld - failure to reinstate on Ipad - Is it me?

In our Ntlworld email account two days ago on a newish iPad and it went haywire. All we could access were emails back in 2017. A restart of the iPad didn't cure it, so we removed the account with the intention of a reinstal - not, as it transpires, t...

Sacers by On our wavelength
  • 22 replies
  • 0 kudos

Resolved! Email login to

After receiving the message "Your Virgin Media Mail account is currently unavailable" I followed the procedure given to unlock my account: changed my password etc. My account now works but to login to My Virgin Media and Virgin email I have to log in...

ditto by On our wavelength
  • 2 replies
  • 0 kudos

Lost private folders

Suddenly my wife's personal email folders can no longer be found.They still show in the email client but are greyed out so are inaccesible. Checking at the virgin back end, the folders cannot be found. Please sent me a PM so I can provide further det...

theoklink by On our wavelength
  • 3 replies
  • 0 kudos account hacked

I can't seem to log on to my accounts through the normal virgin webpage. Has it changed in the last few days? I believe I have had the account hacked, I can't seem to change the password or even delete the account (not something I really want to do t...

Delete old blueyonder email accounts

I need to delete old blueyonder email addresses that are no longer in use, but keep receiving emails even though that account was closed a couple of years ago. Other people on the board seem yo have received help here. Thanks.

B0b1 by Joining in
  • 1 replies
  • 0 kudos

My email account has stopped working

I am a Virgin Media customer. I too have stopped receiving emails. The instructions provided by Virgin Media don't work . 1. I cannot access the page required to set my mail app password.2. I've tried following the instructions  but am not...