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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos


I can log in to virginmedia with windows 10 on my old laptop using the edge browser.I can not log in  to virginmedia with with windows 11 using the edge or chrome browsers or the brave browser.I can login to virginmedia  in windows 11 if I use the fi...

ALF28 by Super solver
  • 0 replies
  • 0 kudos

Unable to access email

Since yesterday early evening I have been unable to access my emails.  I have always had an email address ending with and the message I am getting is telling me that either the account is locked or I don't have an active account.  Th...

Locked out of email

Hi, I’m currently experiencing the same issue with my email account. I tried following the instructions but when following step 1 it made me change my email address and now when I try to log in I get code DEF01.  as always virgin support h...

KB10 by Joining in
  • 1 replies
  • 0 kudos

Email Problems Persisting.

Morning, I saw yesterday that there were a lot of people having issues with VM's mail servers.That issue seems to be carrying on this morning.I tried sending myself an email from another account,but it was VERY slow to arrive.I'm missing emails from ...

Zammie21 by On our wavelength
  • 42 replies
  • 1 kudos

Someone else is using my email address to sign up for things

Someone else is using my old ntlworld email address to sign up for various things, my Facebook account was hacked too which I recovered and removed that email address from and I can still access my ntlworld email but I'm concerned if this email is li...

LolHare1 by Just joined
  • 1 replies
  • 0 kudos

How to increase email storage limit

I'n nearing the 25GB limit on ntlworld emails. I have had the account for years, but don't want to lose emails. Can the limit be increased? email

Good evening,We have 5 family ntlworld emails. As of this evening we cannot sign into any of them. All seems well until you have to click on the blue 'sign in' button. It is that, which does not appear to be working/responding.Any suggestions, are ve...

carol5-4 by Up to speed
  • 13 replies
  • 0 kudos

Windows Live Mail 2011 unable to login to VM imap server

For about the last week I have suddenly been unable to use Windows Live Mail, getting the following response:The server rejected your login.  Please verify that your username and password are correct. AUTHENTICATIONFAILED] Authentication failed. Conf...

Virgin community emails going straight to spam folder

Started about a week ago any replies I get from the Virgin community go straight to my spam folder so I obviously don't know about any replies. Can one of the forum team push this in the right direction please. 

roy247 by Superstar
  • 17 replies
  • 0 kudos

Can't sign into webmail or Virgin Media; can't change password

I can's sign into either webmail or VM, and when I try to reset my password the page freezes and I get a "suspicious activity detected - try later."I therefore have no access to webmail, although I can still receive emails on my phone and via Outlook...