Lost access to email
The email address associated with my account is no longer active and cannot be restored. However, the VM system requires access to this old email inbox to change the account email. Currently, the only method available sends a verification link to the old address. How can I update my account email without access to the original inbox?Account Recovery
Hello I need help! I made a student account and my student email has changed leaving my unable to change my password, or change the email. I basically need to change it account and put it under my regular email address so I can access my account. Could someone help me please 🙏 thank you!Reset NTL email sub account
Way back when NTL still existed, my parents used their email service to create accounts. My fathers email address was created and then he created a sub-account for my mother to use. However, now we need to reset the password for my mothers account but Virgin Media appears to have completely scrubbed the sub account features off the face of the earth. Calling the customer service line three times has gotten us no where as the help desk workers do not understand the problem at all. I was wondering if any forum staff had any advice to get this fixed as my mother has no access to her email. There used to be a sub account menu on the virgin media control panel to reset the passwords for these 'sub accounts' but, as mentioned previously, this doesn't seem to exist anymore. Any logical answers given for the birthday and security question also do not work. Can anyone help with this or are we screwed? Thanks.
Need access to old email account on ntlworld.com
Hi, at some point my virginmedia.com e-mail account (that had e-mails from redirected ntlworld.com through domain aliasing or something) was removed. This was present on VM, but as I say was removed for some reason at some point without my knowledge. I need access to this as there's an Activision game account on there that I need to get an e-mail to so I can switch the account over to another e-mail address (Gmail). Theres a lot of hours put into this, so I'd prefer not to have to set up a new account. Both the bit before @ on both e-mails aligns to my VM username. I went through the e-mail account recovery procedure but was missing the items in step 2. Hopefully this issue can be resolved. Cheers, ChrisNTLWORLD password
So I've fallen foul of the recent security changes and accessing my old NTLWorld email. I had access to it on my phone via generating an app password, however since signing out (via browser) I'm unable to get back in. Obviously there is the old....forgot password route but that just prompts you to enter the email you use to login to your virgin media account, which then only resets the password for the @virginmedia.com email address and not the NTLworld one. So at the moment I'm lost in a forever loop of doom trying to find a way in. Can't seemingly add or switch to my NTLworld account / email once logged into the virgin account and unable to change the password or set a new app password for the NTL account. Anyone have any guides or ideas on how I get back access into my NTLworld account??