Unlinking An Account From a VMO2 ID
Is it possible to unlink an account from a VMO2 ID? I cannot gain access to two of the three email addresses, I am told I still have, as webmail. Apparently I have a 'sub-user' account linked to my ID and not an 'Admin' one. I'm hoping I can get a straight answer here. I spent an hour and a half on the phone yesterday and for the last half hour someone in 'support' with remote access to my PC messed about on it getting nowhere fast. He said he would stop the call and phone me back 'in a minute'. I'm still waiting. It seems to me the whole setting up a VMO2 ID exercise has been designed, at worst, to weed out so called 'Orphaned' accounts and instigate a mass closure of customers' mailboxes. It best, it is designed to so frustrate email users that they will give up hope of ever seeing their mailboxes again and move elsewhere. Please someone, prove me wrong.
Need assistance from staff - account security risk
Last month, I was abroad and tried to access my VM webmail on my phone as usual when I was met with a different looking screen that was more white and blue in its colour scheme. I think it was the same screen I have had before several times that seems more like a backend VM webmail security screen to confirm login again when my sessions with webmail have sporadically been timed out. Sometimes, I can even refresh or 'Back' out of this screen and into my webmail as normal. (Anyone know the screen I mean?) Anyway, this screen was instead now telling me that I needed to create a Virgin Media O2 ID by linking my VM account to my O2 account. It all seemed official as I had been trying to access my webmail from the same webmail tab that is always open on my phone. I recall going through the motions with this and setting up an O2 ID and finally getting into my webmail again, and I had a text confirmation of this being completed. However, I was in such a panic about not being able to access my emails abroad when I needed them that I wasn't fully checking and it looks like I have an O2 ID confirmation from what appears to be a standard mobile number. Can a member of staff please contact me so that I can check whether my account remains secure and discuss this in further detail?Blueyonder email, power of attorney
Wondering if there is anyone who can help me out - my dad has dementia and is locked out of his blueyonder email account and subsequently unable to access his virgin account. It's no longer in use but there are many payments linked to the email acct, as well as the virgin TV, Internet, etc. subscription. I know that blueyonder and Virgin are linked in some way but that's about as close as I've managed to get in untangling this mess and I've not managed to get ahold of anyone from Virgin to speak to about it. I have power of attorney but there don't seem to be any readily accessible resources on handling this. If anyone has any experience with this, advice, or even contacts I can speak to, I would appreciate any help :) this is hard to deal with and it's even harder to get big companies to pay attention to us little folk! Thank you for reading!
VM O2 account linking ...secondary email account
I understand the need for improved login security these days but this whole switchover to VMO2 accounts has been done without any consideration for customers - a blanket email announcement to all VM customers a month or so ago would've been nice. My issue is that I have a secondary (blueyonder) email address that I have now also linked to VMO2 (along with my primary address) but, before allowing me to login to webmail, it is requiring me to link that 2nd email to my main VM account (when it asks for account no., area ref & surname etc) I am concerned that if I now link the secondary address to my VM acc. it will swap/disconnect the existing (and working) link from my primary email address ..or will it just add it? Has anyone here successfully linked more than one VMO2 account to a single main VM acc? Also, this only seems to be an issue for logging into webmail in a browser - as Mail apps on iphone/ipad/Windows/Mac (with original IMAP settings) are still working. Am happy to NOT use webmail temporarily if VMO2 are planning to revert to a simpler login method - can a moderator please confirm what or if there are any plans for this? Thanks. TLost virgin.net address
My family had kept an @virgin.net address for years and it's now come to a close. I didn't have time to transfer all accounts linked to this email address over to my new email. Is there a way to recover the archives of my old emails so that I can continue transferring over accounts?
Email no longer working
My son uses an email account connected to my virgin media account. Has had it a few years. For some reason he can no longer use it and when he signs in it says his email isn’t linked to an account. If we try to link it to my virgin media account it try’s to replace my email address. any help pleaseCannot Link Account to O2 Login
I am having difficulty linking my account under the new O2 login regime. I have nominated a non Virgin Media backup email address, and kept the password feature. I have clicked on the link to verify my email address and clicked on the 'Link Virgin Media Account' button. I get taken to a page that asks for "Last name on account", easy to fill in. "Account Number", easy to fill in. "Area reference number", impossible to fill in. When I try to select "34" at the foot of the list, the box jumps to "31", the number above. The account is therefore not recognised. Can someone tell me if this is deliberate please? Outlook has been unable to Authenticate two of my email passwords since last weekend, I've looked here for advice and am trying to get back into my account to see what can be done. Thank you.Can't find email app password
Hey folks. I wanted to start what I thought would be a trivial task of moving to a new laptop and re-setting up my Outlook mail client to my virgin / ntlworld mail account. Despite numerous guides, having to seemingly setup linked O2 accounts, I still can't find or see where this is done? Why is this so difficult? - when I sign into My virgin their own guides say this: When I go to https://www.virginmedia.com/myvmo2/home it just stays on "signing in" from my old and new laptop. I can get to it via my phone browser (god knows why) and I go to Account settings - I see Virgin Media mail settings. But when in that section nothing about app passwords. Ideally I'd just like to see my existing one, but failing that how do I find where to create one? Thanks in advance.Cant Access original email address
Hi, I've read posts from other users stuck in a similar loop and it can only be sorted by an agent stepping in and helping by the looks of it. i've been with virgin nearly 8 years I think so the original email address used to set up online services is no longer avalible to view. An old btinternet address (now closed) I dont have access to this email anymore. I have been trying to link my virginmedia account with my O2 account but it keeps sending setup links to the old address, when i went into my My virgin media online portal (which works through my virgin medeia log in, i go into the security and sign in details page. which allowes you to change the primary adress. how ever to do this it sends a one time pass code to the email address i cant access. as such im stuck in a loop I try and get it sorted but run into brick walls each time. I need someone to run through customer security with me using name, address, account number, payments etc and update my email address to a current active one so that I can get the onetime pass code to enable full functionallity. Please please help. Many thanks in advance, Geoff
