Charged Twice

Hi Virgin Media team,

I need help urgently with a double payment on my account.

My bill was due 8 December. On 7 December, I logged into My Virgin Media and made a manual card payment for the full amount to make sure it was paid on time.

However, on 8 December, the same bill amount was taken again from my card as a Direct Debit. I wasn’t aware a Direct Debit was set up (or scheduled to be taken), and I’ve been trying to contact Virgin Media since then but haven’t been able to get through.

I want a refund please!