I left VM 2 years ago and now my ntlworld email has been hacked. How do I close the account down?
I left VM 2 years ago after having had my broadband supplied by them for 15-20 years (originally NTLWorld). When I left I set up new email accounts as I’d been informed the NTL world email would be deleted after 90 days. unfortunately some of the services I’d used but unsubscribed to have been sending me messages with new access codes (some messages in Spanish), I’ve received some phishing emails with my NTLworld password being quoted and I’ve also been receiving a load of email failed to send messages - so my email has clearly been hacked. How do I go about getting my email deleted so I can put an end to the hackers pretending to be me?Unable to log in to my VM account
Hi, I am not receiving the verification email to log in to my account. This also happens when I am being asked to link my virginO2 to my Virginmedia account and when I try to log into Sky Sports. My original problem was that my login email address was an old one that I no longer had access to. I have had several live chats and a long phone call, where my problem was escalated to IT. I have not heard anything now for 2 weeks. i have now managed to get access to that old email address, it sends and receives perfectly well, but nothing from Virgin to verify and access my account. Can anybody help with this? Thanks, RichardNtlworld email
Hi, I have just realised I still have an Ntlworld email that seems to still be receiving messages. There’s a lot of junk in there and it’s been years since I used it so for security, I just want it fully closed down. I don’t recall the log in details but can still access from my phone. Does anyone know how to just fully shut it down? I haven’t been a virgin media customer for year so I’m surprised the account still exists! thanksDon't have any of our account details and Customer service is no help
I'm in a situation where we don't know what any of our account details are and have no documentation that has them. No account number, No name on the account, no letters through the door, no emails. I've been trying to call customer support for any kind of support as I want to keep being a virgin media customer but they're absolutely no help and just brick walling me at every opportunity over the phone.
