VM O2 account linking ...secondary email account
I understand the need for improved login security these days but this whole switchover to VMO2 accounts has been done without any consideration for customers - a blanket email announcement to all VM customers a month or so ago would've been nice. My issue is that I have a secondary (blueyonder) email address that I have now also linked to VMO2 (along with my primary address) but, before allowing me to login to webmail, it is requiring me to link that 2nd email to my main VM account (when it asks for account no., area ref & surname etc) I am concerned that if I now link the secondary address to my VM acc. it will swap/disconnect the existing (and working) link from my primary email address ..or will it just add it? Has anyone here successfully linked more than one VMO2 account to a single main VM acc? Also, this only seems to be an issue for logging into webmail in a browser - as Mail apps on iphone/ipad/Windows/Mac (with original IMAP settings) are still working. Am happy to NOT use webmail temporarily if VMO2 are planning to revert to a simpler login method - can a moderator please confirm what or if there are any plans for this? Thanks. T
Lost virgin.net address
My family had kept an @virgin.net address for years and it's now come to a close. I didn't have time to transfer all accounts linked to this email address over to my new email. Is there a way to recover the archives of my old emails so that I can continue transferring over accounts?
Email no longer working
My son uses an email account connected to my virgin media account. Has had it a few years. For some reason he can no longer use it and when he signs in it says his email isn’t linked to an account. If we try to link it to my virgin media account it try’s to replace my email address. any help pleaseCannot Link Account to O2 Login
I am having difficulty linking my account under the new O2 login regime. I have nominated a non Virgin Media backup email address, and kept the password feature. I have clicked on the link to verify my email address and clicked on the 'Link Virgin Media Account' button. I get taken to a page that asks for "Last name on account", easy to fill in. "Account Number", easy to fill in. "Area reference number", impossible to fill in. When I try to select "34" at the foot of the list, the box jumps to "31", the number above. The account is therefore not recognised. Can someone tell me if this is deliberate please? Outlook has been unable to Authenticate two of my email passwords since last weekend, I've looked here for advice and am trying to get back into my account to see what can be done. Thank you.Can't find email app password
Hey folks. I wanted to start what I thought would be a trivial task of moving to a new laptop and re-setting up my Outlook mail client to my virgin / ntlworld mail account. Despite numerous guides, having to seemingly setup linked O2 accounts, I still can't find or see where this is done? Why is this so difficult? - when I sign into My virgin their own guides say this: When I go to https://www.virginmedia.com/myvmo2/home it just stays on "signing in" from my old and new laptop. I can get to it via my phone browser (god knows why) and I go to Account settings - I see Virgin Media mail settings. But when in that section nothing about app passwords. Ideally I'd just like to see my existing one, but failing that how do I find where to create one? Thanks in advance.Cant Access original email address
Hi, I've read posts from other users stuck in a similar loop and it can only be sorted by an agent stepping in and helping by the looks of it. i've been with virgin nearly 8 years I think so the original email address used to set up online services is no longer avalible to view. An old btinternet address (now closed) I dont have access to this email anymore. I have been trying to link my virginmedia account with my O2 account but it keeps sending setup links to the old address, when i went into my My virgin media online portal (which works through my virgin medeia log in, i go into the security and sign in details page. which allowes you to change the primary adress. how ever to do this it sends a one time pass code to the email address i cant access. as such im stuck in a loop I try and get it sorted but run into brick walls each time. I need someone to run through customer security with me using name, address, account number, payments etc and update my email address to a current active one so that I can get the onetime pass code to enable full functionallity. Please please help. Many thanks in advance, Geoff
Which flipping (polite version) username / password / PIN?
Every time I have an issue with VM and need to login I seem to be entering an incorrect password. No idea why, I have a password manager which usually tells me what I need to enter (one now filled with multiple entries some with copious notes). Quite often I go to sign in to Email and the bookmarked URL doesn't work (usually get an error message, again, I don't know why VM make this difficult everyone else seems to handle it). So, how many passwords/accounts are there? Could someone from VM just list where I need a particular password or username and for any online services where the actual login page is. For example, and not limited to: Broadband / TV - account Email (blueyonder) (incidentally the username for this now seems to be my Gmail email address, oh wow) Email (blueyonder POP3 settings for Gmail) Virgin Media TV 360 box (need for resetting yet another PIN) Customer Services - telephone username / PIN? VM Community anything I've missed? Why can't VM just have a single account name for everything and simplify it for all their customers who have a billion other passwords to remember and VM is not the centre of their lives?Lost access to email
The email address associated with my account is no longer active and cannot be restored. However, the VM system requires access to this old email inbox to change the account email. Currently, the only method available sends a verification link to the old address. How can I update my account email without access to the original inbox?Account Recovery
Hello I need help! I made a student account and my student email has changed leaving my unable to change my password, or change the email. I basically need to change it account and put it under my regular email address so I can access my account. Could someone help me please 🙏 thank you!Payment taken but order failed?
Hello all, Last night i placed an order for a non-contract broadband package went through all the steps and after making the upfront payment of £80 the page went to an "opps, something has gone wrong". I can see a pending payment of £80 in my account to Virgin media. After 10-15 minutes i didn't recive any emails saying indicating the order had gone through or details of next steps. All i have Contract summary sheet number that was genterated before the payment was taken. I spent an hour on the phone to yesterday and was bounced around all different departments and no one was able to provide much help. (Customer serivces, Callback number, new accounts team) As far as virign media is aware the account was not created, so i dont have a account number. What are the next steps, will the payment be evetually refunded when the system relaises there is no account it has been paid to? Many Thanks, Luke.