Charged Twice
Hi Virgin Media team, I need help urgently with a double payment on my account. My bill was due 8 December. On 7 December, I logged into My Virgin Media and made a manual card payment for the full amount to make sure it was paid on time. However, on 8 December, the same bill amount was taken again from my card as a Direct Debit. I wasn’t aware a Direct Debit was set up (or scheduled to be taken), and I’ve been trying to contact Virgin Media since then but haven’t been able to get through. I want a refund please!403 forbidden
Hi. Yesterday I had no problems signing in to my virgin account including e mail. Today I have tried numerous times but keep getting 403 forbidden message. I have turned my phone one and off, tried a different browser, tried secret mode, cleared browser cache but still get 403 forbidden message. I need urgent access to my e mails - what is happening?Unable to login to ntlworld.com sub account
Hey there, I am the primary account holder for my account. I created a subaccount many years ago for my son and he's used it ever since. Both accounts are ntlworld.com We noticed since the 20th October he's not been receiving rerouted emails to his gmail. To rectify this, we attempted to login on the website using the sub account. The last password we had does not work and the secret questions do not work, despite us knowing they're correct. We've tried to call a couple times but gotten nowhere, can someone here help us? We just need the password on the sub account resetting so he can log in again. The main account is linked, the sub account isn't. He uses this account for many of his important emails so a speedy resolution would be appreciated. Kind RegardsBlueyonder email hacked/not working
Hi. I’m a longstanding virgin broadband customer and many years ago I set-up blueyonder mailboxes for me and my wife. We believe my wife’s email has been hacked as it has been used to access other apps and sites and as of yesterday the email is no longer accessible as imap password is no longer recognised. My wife has never had a virgin media account (as far as we can remember) as the broadband account is in my name. When we have tried to register an account so she can manage her email account we can’t get in as we don’t recognise the email that the link is sent to - we assume this email has been changed by the hackers. All in all it is very confusing to work out what steps to take and we would appreciate support from your tech/fraud teams to regain access to the mailbox and ideally shut it down as it is compromised. Can someone please reach out and explain the best next steps we should take.
Unable to reset password
I have been logged out of my emails on my phone, when I gone to enter the password nothing I put in is correct. Went to the virgin website to do 'forgotten password' I put in my email which is a virgin email date of birth & answer to my security question, double and triple checked everything is correct but it constantly tells me something is wrong and I can't change my password. There's no option to verify another way. Called Virgin and wasn't too helpful. All of the info is 100% correct as I used my memorable word when I called, so I'm at a loss of how I can get back into my account? So currently have no access to my e mail or VM account. Has anyone had the same issue and been able to fix it or could someone provide some help?Email App Passwords Suddenly Stop Working
I have been using the Outlook email client to access my virgin media email for a long time. I have changed the app password using the 4-hyphenated password generated under the account details tab several times successfully. Over the last few days the password stopped working and my attempts at using a new app password have failed. When I run the command line prompt: curl -v smtps://smtp.virginmedia.com -u mailto:"username":"app password", I receive the response 235 2.7.0 SMTP350 Authentication successful for user... The only other explanation could be that my IP address has been blocked by the server. However I can access my emails via the Virgin media website. So 2 questions: 1: Why does my app password spontaneously stop working? 2: How can I reconnect via the Outlook app, given that repeated app password changes are not working? Many thanks.VIRGIN ON THE RIDICULOUS
What on earth ARE you doing VIRGIN? Your EMail system is in total disarray! We have three laptops, all up to date on Windows 11 and all using Outlook to access. Each one is now suddenly treating the connection very differently! Only one is now working to a virginmedia mail address, so forget it being only a legacy address issue. That one also still currently works to a very busy ntlworld address used for Freeware user contact. The other two have totally differing actions from the same virginmedia address, one now telling me there is unread mail, but not displaying it on Outlook OR online web access. This does not include one ntlworld connection severed without warning a year ago now, Despite numerous requests, NO help given, NOTHING offered. This was my wife's account used for extensive volunteer work, inc elderly and disabled people access. Killed stone dead without warning. It took months to get an alternative EMail system working elsewhere as many mail recipients just could not cope with the no warning sudden loss of all comms. SO, from other posts here and elsewhere numerous people are increasingly experiencing this sort of disaster from VIRGIN. Well, there IS a next stage if this unhelpful lack of action continues, and that is to go VERY public. Virgin customers might like to be aware that I have in another location due no cable available have SKY inc SKY EMail. Its been faultless.Managing multiple @blueyonder.co.uk accounts
I have an active Virgin Media account (I'm a broadband customer), and for years have had four @blueyonder.co.uk email addresses used by myself and three other family members associated with that account. All four accounts are regularly used. After the transition to VMO2, I've linked my new VMO2 ID to my Virgin Media account. I'm able to manage my (the primary) @blueyonder.co.uk email account app password through https://www.virginmediao2.co.uk/identity/id-settings/my-accounts using ID Settings->Virgin Media Account->Manage email app password. However, I can't see any way to manage the @blueyonder.co.uk email accounts used by my other family members (e.g. to change the app password). Some of those family members have their own VMO2 IDs (because they're O2 mobile customers), but unless I'm wrong it doesn't seem possible to link those IDs to the single common household Virgin Media account which I manage, and hence there seems no way for those members to manage their own @blueyonder.co.uk app password. Help! Surely there must be a way to do this.