Forum Discussion

mwlsdmwlsd's avatar
mwlsdmwlsd
Joining in
23 days ago

Email App Passwords Suddenly Stop Working

I have been using the Outlook email client to access my virgin media email for a long time. I have changed the app password using the 4-hyphenated password generated under the account details tab several times successfully. Over the last few days the password stopped working and my attempts at using a new app password have failed.

When I run the command line prompt:  curl -v smtps://smtp.virginmedia.com -u mailto:"username":"app password", I receive the response

235 2.7.0 SMTP350 Authentication successful for user...

The only other explanation could be that my IP address has been blocked by the server.  However I can access my emails via the Virgin media website.

So 2 questions:

1: Why does my app password spontaneously stop working?

2: How can I reconnect via the Outlook app, given that repeated app password changes are not working? 

Many thanks.

 

 

account
Blueyonder

21 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    22 days ago

    Hello mwlsdmwlsd,

    Welcome to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your email account at the moment. I want to check if you're still experiencing the same issues this morning. Please let me know if you need any further assistance.

    Kind Regards,

    Steven_L

    • mgee4's avatar
      mgee4
      Joining in
      22 days ago

      Same issue with me, I've been told I need to go through gadget team & pay to get this issue fixed

      • KGB's avatar
        KGB
        On our wavelength
        20 days ago

        Same with me yesterday, yet on another thread VM said they were aware of the issue and had fixed it (although they haven't !!) thus inferring it is nothing to do with Outlook etc, it's a VM issue.

    • KGB's avatar
      KGB
      On our wavelength
      20 days ago

      Still not working, absolute disgrace, I've spoken to VM three times, changed my PW five times and still not working.

      All I get is pay tech team £10/month

      Come on guys, get this sorted !!!

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        19 days ago

        Hello KGB.

        Thanks for your post, and welcome to our community.

        We do have an issue right now with viewing emails through an email client.

        Apple and Microsoft have recently updated their settings. which in turn has deemed customers' email addresses as unsecure.

        This is beyond our control, and as long as you can view your emails through our home page here. Alternatively, you will need to contact Apple support or Microsoft for assistance.

        Gareth_L

    • mwlsdmwlsd's avatar
      mwlsdmwlsd
      Joining in
      15 days ago

      The problem went away once I followed the recommendation to create the new password, but not update any of the email apps (PC or IPhone) for a couple of days after that.  This is claimed to allow time for the new password to migrate across the network, whatever that means.

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        14 days ago

        Hi mwlsdmwlsd 👋.

        Thanks for the update on this, can you please confirm that you have access to your emails on the various platforms you access to them prior?

  • whiterdesign's avatar
    whiterdesign
    On our wavelength
    22 days ago

    I’ve got exactly the same problem with my virgin email address on all my apple devices, I’ve generated another password but it still says imap password incorrect. Help please.

    • redmond175's avatar
      redmond175
      Tuning in
      22 days ago

      Also having password issues with blueyonder email  also on Apple devices

  • HIRST44's avatar
    HIRST44
    Tuning in
    22 days ago

    My NTL email works OK on my phone, ( Gmail ) but I haven't had any I/C Emails on my NTLworld Email  since last Thursday 23 Oct.  on any of my PC's, using Outlook. Other Email addresses are OK. Sending Emails to this NTL address don't appear, apart from on my phone.. What's going on, please ?

  • tawjenkz's avatar
    tawjenkz
    Joining in
    22 days ago

    I've been experiencing the exact same issue. I've been pulling my hair out trying to troubleshoot why my auntie's @ntlworld.com email address has stopped working on her Windows Outlook app since Thursday 23rd October. I've tried generating several app passwords but it simply refuses to sync with Virgin's mail servers. There's clearly a bug on Virgin Media's end which most likely seems to have been caused by the latest Windows 11 25H2 update which she installed on 22nd Oct. Please can somebody look into this asap.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      20 days ago

      Hi tawjenkz 

      Sorry for any email issues. 

      Try this for us;

      Sign into the My Virgin media account for the email concerned with your VMO2ID
      Select Account Settings
      Select Identity & Security Settings
      Select Manage your products
      Select Manage email app password
      Click on the blue button 'Get New Password'
      Make a note of the generated password. This is what you use in the mail apps along with the Virgin Media email address as the username.

      • tawjenkz's avatar
        tawjenkz
        Joining in
        20 days ago

        Hi, thanks for the reply.

        I'm well aware of needing to generate a new mail app password as you have suggested. I tried that several times, each time with a newly generated password. I already stated this in my original comment, not sure why that's been ignored? It resulted in the same error each time.

  • harmeetmatharu's avatar
    harmeetmatharu
    Joining in
    21 days ago

    Still same issue here - this is incredibly frustrating to be told it's an apple or outlook issue when it clearly is an issue on Virgin end.

  • Tony401195's avatar
    Tony401195
    Joining in
    11 days ago

    I have the same problem started today. Cleared my account off new outlook and tried to reinstall and would not accept the generated 16 digit password. tried it with 3 new generated passwords and still not accepting the password. works on my phone and on the old outlook.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      10 days ago

      Thanks for coming back to us, Tony401195. Sorry to hear of the ongoing problems with your email account. Have you been able to get the issues resolved, or are you still needing further assistance?

      Kind Regards,

      Steven_L