Forum Discussion

hsidhu's avatar
hsidhu
Joining in
10 days ago

Blueyonder email hacked/not working

Hi. I’m a longstanding virgin broadband customer and many years ago I set-up blueyonder mailboxes for me and my wife. We believe my wife’s email has been hacked as it has been used to access other apps and sites and as of yesterday the email is no longer accessible as imap password is no longer recognised. My wife has never had a virgin media account (as far as we can remember) as the broadband account is in my name. When we have tried to register an account so she can manage her email account we can’t get in as we don’t recognise the email that the link is sent to - we assume this email has been changed by the hackers. All in all it is very confusing to work out what steps to take and we would appreciate support from your tech/fraud teams to regain access to the mailbox and ideally shut it down as it is compromised. Can someone please reach out and explain the best next steps we should take. 

account
Blueyonder
hacked

1 Reply

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 days ago

    You need to start moving all your email contacts to other services. VM email has been getting very unreliable, and targeted by scammers as you have found. VM stopped issuing new email addresses over three years ago, and have closed many existing addresses that no longer meet their requirements. They have not given any commitment that they will continue their email indefinitely. 

    Move to a more reliable service that doesn't tie you to a particular broadband provider, and get these dodgy email accounts closed down.