nodrogd
Very Insightful Person
Joined 16 years ago
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Re: Virgin completely down all morning in N13
Have you reported it (150 from a Virgin line or 0345 454 1111 from others)? I would suggest this is the quickest way to get it investigated. All your neighbours should call as well, as it will also trigger any compensation due. Network monitoring stops at the street amplifier, so if a tap block has failed downstream it won't register until there are multiple complaints from the same location. Staff on the forum here can take several days to respond to posts.Re: linking virgin media account to virgin media O2 ID account
If you have changed your contact email to be different from your existing login email (for MyVirginMedia, usually a VM or legacy former operator hosted email), you must use that email to start the process. During the process you can then specify a different recovery email, a new password & two factor authentication via either a passkey or text message. A bit laborious, but the whole thing took me about 15 minutes (most of that waiting for the text code to appear).66Views0likes0CommentsRe: Offer price
TV boxes are not in general contract related, just as the modem/hubs are not specified for a particular speed on the sales pages. If you are taking a contract that includes Disney+ or Paramount+, these are not available with the TiVO 500 or V6, & some of the apps on the older 500 are no longer supported, but apart from that there is no forced change to the Horizon platform from TiVO. Your choice is to keep what you have & lose more functionality on the 500 box. Ask for the 500 to be replaced with a V6 TiVO (by far the best option), or wholesale change to Horizon V360, which is converting your V6 to Horizon firmware & replacing the 500 with a mini streamer box.21Views0likes0CommentsRe: 362Mbps & TV would we get the stream box
david40ni Northern Ireland is VM UK network, so you have come to the right place. V6 TiVO boxes are no longer available to new or existing customers. Virgin Stream is now standard, but you can have a V360 box if you order via telesales. However, you MUST be in one of VMs traditional cabled areas & not in a NexFibre full fibre rollout zone to get one. Have a look at the linked map & zoom in on your postcode. If the area has light blue dots you will not be able to order V360. https://labs.thinkbroadband.com/local/broadband-map#8/54.737/-6.155/virgin/17Views0likes0CommentsRe: Region for local news set wrong?
You cannot change the regions on 101 & 103, as these are set by the cable headend (Brighton) that all the boxes in that area connect too. There are however regional variations on other numbers, which you can set in your profile and reorder as you choose. The Brighton headend carries the following: (Region - Number) BBC South East - 101 South - 858 ITV Meridian South - 103 Meridian South East - 871 Meridian South East +1 - 30120Views0likes0CommentsRe: Provider Changed
Stream boxes are now provided as standard. However it is not true that you cannot have V360 if you are still connected to VMs traditional network, which it seems like you are. V360 is now only available through telesales & involves a £50 activation fee. The forum staff here should respond soon & may be able to help.73Views1like0CommentsRe: Help getting installed.
You might as well invest in a crystal ball as far as VM are concerned. Construction is carried out by external contractors & these vary depending on which cable franchise area you live in. There is little or no communication between them & VM staff, let alone VM systems. Hence the date is automatically pushed out until the said contractor tells them the work is completed. VM will not do the internals as they cannot do essential signal tests until the whole installation is connected to the cabinet. I can only point you toward the OFCOM compensation scheme that VM are part of, under which VM should pay you £6.24 a day until they turn up & complete the install. https://www.virginmedia.com/help/billing-and-payments/automatic-compensation67Views1like3CommentsRe: New to Virgin Gigabit – Router Placement & Ethernet Setup Advice Needed
If you are close to the cabinet ideally RG6 needs installing, but having RG11 in place should not be an issue. Network techs (but not installers) can fit downstream/upstream path attenuators to the back of your modem if required, which reduces the excess signal to a manageable level. It will certainly not affect your “WiFi” as such, as this is part of your internal network. It affects Virgin’s network signal that provides your broadband. Under no circumstances make any of your own changes to the cabling on Virgin’s side of the modem.27Views0likes0Comments