nodrogd
Very Insightful Person
Joined 16 years ago
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Re: Cheapest way keep Email Access
VM only allow you to keep an email address if you remain a Broadband customer. So if you want to keep the address you have no option but to retain one of the Broadband packages. If you cease to be a customer the email account is closed after 90 days.67Views1like0CommentsRe: Intermittent signal in your area.
Nowhere does VM state that their service is fault free. Nor does it have a Service Level Agreement as it is a residential class service. As far as the regulator OFCOM is concerned, all residential operators have up to 2 working days to fix issues with their services before they need to offer compensation. Intermittent signals could be due to a number of issues, not to mention the extreme weather conditions currently affecting most of the UK that can cause street equipment on the traditional cable network to overheat. It can also affect individual connections.48Views0likes0CommentsRe: Virgin media lack of communication
If you are looking for a fast reply here you are unlikely to get one. Staff take several days to respond to posts, & would then have to get in touch with the relevant contractor for the area. Works like these require local authority permits, so the contractors should either have it displayed or should provide you with it if asked. The road contract works are nothing to do with OFCOM, who just deal with service provision. You need to deal with the contractor or the council that issued the permit to work on the service strip outside your property.43Views1like0CommentsRe: TNT - available ALF games
What you have to bear in mind is that content owners will always favour customers that "buy direct" from them. Sky, BT & Warner have all behaved in the same way at various times by making the direct subscription "all inclusive" & not offering everything via third party wholesale outlets.40Views0likes0CommentsRe: UK customer support telephone number
Phone traffic goes to an automated allocation system that routes traffic to the next available agent, be they offshore or UK. So the best time to try is around 8am weekdays when the UK call centres go live. There is now no guarantee that retentions calls will be routed to UK only as they used to be.161Views2likes0CommentsRe: How are you supposed to downgrade your tv and broadband package online ?
The reason that has been given in the past relates to the discounting structure, as each component affects the discount on others. Also bear in mind VM is running multiple inherited billing systems from the companies they absorbed. I ought to point out that that online upgrades, while seeming to be automated, just raise a request in the Customer Services stack for an agent to make the changes manually to a customer account.104Views0likes0CommentsRe: Your TV box needs a free update
V6 & V360 boxes rely for everything but the TV channels via the internet connection. The internet also carries some red button content & the FAST channels in the 250 range. Trying to use the box with the internet turned off you will get pestered with error messages. If you turn internet off at night the box will not receive guide, firmware & channel allocation updates, so may not work correctly the next day. It also can lead to random rebooting of the box at inconvenient times.221Views0likes1Comment