nodrogd
Very Insightful Person
Joined 16 years ago
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Re: Record function not working
Most people who migrate two V6 boxes to Horizon 360 will not be aware that they will only see a single recording list on the new platform. Hard drive failures usually result in an unbootable box, not a box that won’t record, so it’s possible there was nothing wrong with the box.22Views0likes0CommentsRe: No call 3 days in a row, no broadband, no resolution
CS staff usually assume you are using the VM connect app with your home setup. When you replace a hub, this should automatically change the new hub settings (SSIDs & WiFi passwords) to the ones used with the old hub, hence the pods should reconnect. If you do not use the connect app, or have made other changes, the pods will have to be manually changed to new settings.21Views0likes0CommentsRe: Solid red line on hub
Most likely a failed LED indicator (they do wear out, causing the Blue & Green components to fail, leaving only red). This is still a safety issue as it could mask a genuine overheat situation, so the hub should be replaced. A member of the forum team should respond to this thread shortly.28Views2likes0CommentsRe: Sky Sports saying only 1 user via account?
The changes are under Sky’s control, & these changes are affecting their own customers as well. Their advice under concurrent streaming now reads: ”Sky Q Multiscreen and Sky Glass/Sky Stream Whole Home customers can stream on up to four devices at a time. Up to 3 using Sky Go and one using either the Sky Sports app or website.” https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go So unless Sky allows VM to add the Sky Sports channels to the Virgin TV Go app, we are stuck with the one stream restriction. Typical of Sky I might say. They always give their own subscribers more perks.203Views0likes0Comments