TNT Olympics channels now live
TNT Sports Olympics 1 and 2 are now live on VMs networks. These channels are available to ALL TV customers, whether you subscribe to TNT Sports or not. TNT Sports Olympics 1 is on channels 140 and 527. TNT Sports Olympics 2 is on channels 141 and 528.312Views0likes0Comments
New 360 Box not starting up correctly
Had a new 360 box supplied last month but have several recurring issues around powering it up : 1 / If it actually starts up, it sticks on one channel and won't allow you to change it. No volume and the box does not respond to any of the commands from the remote control nor the buttons on the box (power / plus / minus). 2/ The only way to resolve the above is to unplug everything and start again, via a combination of soft reboots on the 360 Box. Takes about 20 minutes before it finally powers up properly Once it's active it's mostly fine (although some advertised functions on the remote are not supported, like back to previous channel for example). I've followed the installation / trouble shooting tips but the above keeps happening. Is this a fault with the box or is there something in the settings I've missed? (I've tried changing the power settings but this has no impact) Broadband WiFi works fine without any issues.Solved178Views0likes8Comments360 box stuck cycling the welcome screen
Hello hive mind! My Virgin tv box is stuck cycling the welcome screen. It sits on the welcome screen a while, then turns itself off and on again, occasionally shows an icon that looks like a download icon? Then repeats this. Been going on a few hours now. I've rebooted the main hub and checked all the cables etc. Could someone clarify how to do the reset of the TV box for me please? I've followed the steps I found - turn it off at the back, hold the power and '+' buttons, turn it on while holding those and keep holding for 30 seconds. Nothing happens unfortunately. Held the buttons in for a good two minutes as well and still nothing changes. Any advice or suggestions greatly welcomed!215Views0likes3Comments
Longstanding TV360 and Broadband Problems
Hi! I gave up posting to the community as nothing was resolving my problems but I'm at the end of my tether now. To review:- Since the end of September 2024 (yes 2024!) I am still getting brief flashes of the CS2004 error message, pixelation and sound dropouts up to 5/6 times in an hour! Also, random Broadband/Internet dropouts crashing streaming, PC connectivity etc.etc. I've had 10 Engineer visits, 3 Routers, 2 new 360 Boxes, new internal cabling and connectors etc. and one entirely new external cable! Nothing left to replace! Been told several times that the issue is with the cabinet, but no-one seems interested in doing anything about it. Issue affecting at least 4 of my neighbours too! Each engineer that turns up is completely in the dark about the history of the problem and tinkers around with it all. The latest thing is to add or remove attenuators and/or equalisers .... usually undoing what the previous engineer did! Don't get me wrong these lads are good, polite and helpful but...... it's not getting fixed. I am totally at a loss as to what to do. Watching TV is becoming a joke, streaming is subject to dropouts and buffering even with 1Gig connection. I've been a customer since the Telewest days some 30 odd years ago and never had issues like this before. Can't somebody sort this out or at the very least let me know what's going on as my Emails seem to be being ignored. Excuse me I have to go and try and arrange engineer no 11. Capant246Views0likes11CommentsRecordings won’t delete on Virgin 360
I have today been struggling to delete recordings from my my Virgin 360, I have only had the box since August and it took a week to update all my channels (which I am still waiting for compensation for) and even when I lock recordings from delete they have been deleting even though my box has never been above 97% full and now I can’t delete - does anyone know how to fix this or is this more rubbish from virgin media?474Views0likes1Comment
Pixellated Channels
I have been a Virgin customer since it was Eurobell, having signed up in 1999, but when my current contract expires next month, I am considering moving to a different supplier. The reason? So many of the TV channels my wife likes to watch are so pixellated in the evenings that they are unwatchable. And we're not talking obscure edge case channels here: BBC 1 to 4, ITV 1 to 4, and many other main channels are basically unviewable after about 6 in the evening. It started with BBC1, with the problem starting during the Spotlight local evening news progam each evening, and steadily getting worse. Over the last year or so, it has spread to other channels, and now affects a large portion of our Mega TV package - many channels actually show a "Channel Failed" message. We've called out engineers, and the last one replaced the 360 box, but it hasn't really fixed anything. When we talk to the support line, they tell us their diagnostics shows nothing wrong. I can see that there have been many threads on similar things over the last two years, but none of them seem to end in a positive outcome: can anyone point me out a successful resolution that I can use to resolve the issue, or should I just look for another supplier? I've recently retired, and am now on pensions only, so the prices the alternative suppliers are offering are very tempting - I certainly don't feel I'm getting ÂŁ90 plus worth of service from Virgin at the moment! John Orange Plymouth, UKSolved402Views0likes5Comments
360 box no thank you
Received 360 handset information sheet tells you what it does but doesn’t tell you how to make it work . Took me some time to work it out need to activate it through the 360 App an update leaflet with handset would be nice but I still don’t want it . 1 virgin handset turns on TV box and soundbar on but won’t turn soundbar off ! 2 won’t operate TV just virgin 3 TV remote operates TV only so now I need 3 three remotes to operate TV box and sound bar 360 handset won’t link with sound bar error CS9993. 4 search & record guide doesn’t show when show first broadcast 5 360 doesn’t show record live and streaming Option 6 need to now press button 6 times to get to recordings. 7cant record a show from start if the show has already started and I’m sure there will be other differences between the V6 handset and 360 that make 360 worse but I’m told my old V6 had old software that had to be updated At present I don’t like it604Views0likes11Comments
