Longstanding TV360 and Broadband Problems
Hi! I gave up posting to the community as nothing was resolving my problems but I'm at the end of my tether now. To review:- Since the end of September 2024 (yes 2024!) I am still getting brief flashes of the CS2004 error message, pixelation and sound dropouts up to 5/6 times in an hour! Also, random Broadband/Internet dropouts crashing streaming, PC connectivity etc.etc. I've had 10 Engineer visits, 3 Routers, 2 new 360 Boxes, new internal cabling and connectors etc. and one entirely new external cable! Nothing left to replace! Been told several times that the issue is with the cabinet, but no-one seems interested in doing anything about it. Issue affecting at least 4 of my neighbours too! Each engineer that turns up is completely in the dark about the history of the problem and tinkers around with it all. The latest thing is to add or remove attenuators and/or equalisers .... usually undoing what the previous engineer did! Don't get me wrong these lads are good, polite and helpful but...... it's not getting fixed. I am totally at a loss as to what to do. Watching TV is becoming a joke, streaming is subject to dropouts and buffering even with 1Gig connection. I've been a customer since the Telewest days some 30 odd years ago and never had issues like this before. Can't somebody sort this out or at the very least let me know what's going on as my Emails seem to be being ignored. Excuse me I have to go and try and arrange engineer no 11. Capant
Recordings won’t delete on Virgin 360
I have today been struggling to delete recordings from my my Virgin 360, I have only had the box since August and it took a week to update all my channels (which I am still waiting for compensation for) and even when I lock recordings from delete they have been deleting even though my box has never been above 97% full and now I can’t delete - does anyone know how to fix this or is this more rubbish from virgin media?
360 box no thank you
Received 360 handset information sheet tells you what it does but doesn’t tell you how to make it work . Took me some time to work it out need to activate it through the 360 App an update leaflet with handset would be nice but I still don’t want it . 1 virgin handset turns on TV box and soundbar on but won’t turn soundbar off ! 2 won’t operate TV just virgin 3 TV remote operates TV only so now I need 3 three remotes to operate TV box and sound bar 360 handset won’t link with sound bar error CS9993. 4 search & record guide doesn’t show when show first broadcast 5 360 doesn’t show record live and streaming Option 6 need to now press button 6 times to get to recordings. 7cant record a show from start if the show has already started and I’m sure there will be other differences between the V6 handset and 360 that make 360 worse but I’m told my old V6 had old software that had to be updated At present I don’t like itIssue with Sky Showcase/ GOT
We are experiencing issues whilst watching Game of Thrones via Sky Showcase. This isn't the same issues as others have experienced - other have said their screens go black but the sound continues, but for us both sound and picture are cutting out frequently, making the episodes unwatchable. This isn't happening for all episodes but we've recently experienced it during S2Ep8 and 10. We have a Sony TV so this isn't related to the known issues with the LG TVs/Dolby issue. We have restarted/reset everything and amended all available TV and sound display settings but the issue remains. The adverts at the beginning of the programme do not skip at all, but as soon as the HBO logo appears, the programme starts skipping/blacking out, so it must be something to do with the recording itself. Is this a known issue with Sky Showcase programmes and if so when will this be fixed?Virgin Media TV service not working
using Virgin Media is hell on earth, got the 360 remote sent to me before i had used it ot seems virgin sent the software update to the old box i have ( was told i would get a new box by engineer in late 2023) box was stuck in a loop to the welcome screen, pulled power plug multiple times eventually got the damn thing to start. i hate the new layout for tv guide where is a stop button when watching a show ? had to phone virgin when i tried to login to create an online account to manage our service, to my horro it seems virgin/o2 had created an email address linked to my account i had never heard of or used ! customer support lady said virgin did this, yet because of that its impossible to reset the account as i dont have a password for an email i didnt set up ! you can make up the hell that is trying to deal with virgin media tried again and they ask to send text i type in my phone number and virgin computer voice reads it back to confirm it, i wait and wait and never get a text , next day partner sees text sent to her phone ! how is that even possible to get wrong ? honestly virgin is run by total idiots. then tonight 1030pm 7oct25 tv box will not boot up it gets to welcome screen and shuts off, i call 150 get recorded voice press 1 for this etc, in end virgin thinks offering to send a text is adequate support ! absolute farce form hell we must be given human help, swear to god i am looking for another provider now as im not going to keep paying these idiots £120 pm for a service that keeps being stress to use and provided no human support , likely go to sky for tv and see about a cable internet provider as plenty in area that are faster than virgin lastly how can i get through to a human at virgin to try fix tv service for next week or 2 before i pick another company to switch to ?Paused TV skipping back
Evening folks, I've seen a number of posts about this issue where during paused live TV, itll skip When i try to fast forward either by pressing the arrows and speeding it up or by doing the right button to skip 30 seconds, what happens is it'll skip back anything upto 10-15 minutes and will occasionally then jump forward to live TV and we'll lose the paused TV I've noticed this was becoming more of an issue over the past year so I've reported and eventually got an engineer to come out who gave me a brand new 360 box however, after a week or so, the issue is back and just as bad as before Could this be something to do with my line? I find it so hard to get the issue across to the people on live chat ThanksVirgin 360 records on bedroom box when I try to set up a lounge recording
When a click to record a programme on my lounge 360 box a message pops up to say communicating with the bedroom 360 box (normally unplugged). The lounge box will only record programme series that I set up a while ago but not any new recordings. I have tried rebooting the lounge box but it has made no difference. I cannot see any setting that changes where a recording will be stored.
