360 box no thank you
Received 360 handset information sheet tells you what it does but doesn’t tell you how to make it work . Took me some time to work it out need to activate it through the 360 App an update leaflet with handset would be nice but I still don’t want it . 1 virgin handset turns on TV box and soundbar on but won’t turn soundbar off ! 2 won’t operate TV just virgin 3 TV remote operates TV only so now I need 3 three remotes to operate TV box and sound bar 360 handset won’t link with sound bar error CS9993. 4 search & record guide doesn’t show when show first broadcast 5 360 doesn’t show record live and streaming Option 6 need to now press button 6 times to get to recordings. 7cant record a show from start if the show has already started and I’m sure there will be other differences between the V6 handset and 360 that make 360 worse but I’m told my old V6 had old software that had to be updated At present I don’t like it
Virgin Media TV service not working
using Virgin Media is hell on earth, got the 360 remote sent to me before i had used it ot seems virgin sent the software update to the old box i have ( was told i would get a new box by engineer in late 2023) box was stuck in a loop to the welcome screen, pulled power plug multiple times eventually got the damn thing to start. i hate the new layout for tv guide where is a stop button when watching a show ? had to phone virgin when i tried to login to create an online account to manage our service, to my horro it seems virgin/o2 had created an email address linked to my account i had never heard of or used ! customer support lady said virgin did this, yet because of that its impossible to reset the account as i dont have a password for an email i didnt set up ! you can make up the hell that is trying to deal with virgin media tried again and they ask to send text i type in my phone number and virgin computer voice reads it back to confirm it, i wait and wait and never get a text , next day partner sees text sent to her phone ! how is that even possible to get wrong ? honestly virgin is run by total idiots. then tonight 1030pm 7oct25 tv box will not boot up it gets to welcome screen and shuts off, i call 150 get recorded voice press 1 for this etc, in end virgin thinks offering to send a text is adequate support ! absolute farce form hell we must be given human help, swear to god i am looking for another provider now as im not going to keep paying these idiots £120 pm for a service that keeps being stress to use and provided no human support , likely go to sky for tv and see about a cable internet provider as plenty in area that are faster than virgin lastly how can i get through to a human at virgin to try fix tv service for next week or 2 before i pick another company to switch to ?Paused TV skipping back
Evening folks, I've seen a number of posts about this issue where during paused live TV, itll skip When i try to fast forward either by pressing the arrows and speeding it up or by doing the right button to skip 30 seconds, what happens is it'll skip back anything upto 10-15 minutes and will occasionally then jump forward to live TV and we'll lose the paused TV I've noticed this was becoming more of an issue over the past year so I've reported and eventually got an engineer to come out who gave me a brand new 360 box however, after a week or so, the issue is back and just as bad as before Could this be something to do with my line? I find it so hard to get the issue across to the people on live chat ThanksVirgin 360 records on bedroom box when I try to set up a lounge recording
When a click to record a programme on my lounge 360 box a message pops up to say communicating with the bedroom 360 box (normally unplugged). The lounge box will only record programme series that I set up a while ago but not any new recordings. I have tried rebooting the lounge box but it has made no difference. I cannot see any setting that changes where a recording will be stored.
Took upgrade, lost access to France 24 in French
Some wonderful member posting on the Virgin Media message board helped me regain France 24 in French when the channel 832 was discontinued. (It meant pressing the red button on the remote, then the OK button and downward buttons to get a full screen.) I have just been 'upgraded' to the 360 system and have lost France 24 in French, which was one of the main reasons I kept Virgin Media as my internet provider. Has anyone managed to get France 24 in French yet? It seems so strange as there are Arabic stations in Arabic but France 24 is only in English? I would be immensely grateful for any help with this - emotive reason. I recently became a grandmother to a half-French grandson, and my daughter and her husband are determined that the baby should be bilingual - so grandmother must keep up her French! Watching the news in French on TV is an enormous help.
I Received my 360 remote
On the 10th September, as I have anxiety, phoned and asked for an engineer to do the change over. I phoned and spoke to a CS and the first appointment is 17th September. I have been told by others that the V6 will do an automatic change after 5 days. The CS said the engineer would do a manual one. So, will it just change up automatically which I am worried about or will V6 just keep working until the engineer comes and does the manual upgrade? Thank you for any help.