Mis-sold package Advice
Hi, Looking for some advice. My package with Virgin Media started a few days ago and it’s been a nightmare ever since. The sales agent who sold me the package offered me the Virgin 360 box along with various other items in the package for a certain price along with £100 additional credit on the account. I made it very clear to the sales agent that I was only switching over from Sky because I was getting the 360 box to be able to record to, as Sky were offering me a much cheaper loyalty price but with the stream box and the contract price is not what I agreed to with the sales agent. I try to follow this up with several calls and text messages to the sales agent who has gone completely quiet and looks like he has blocked my number as it goes straight to voicemail now. When I eventually receive the package, I get the stream box. After spending hours on the phone they tell me that essentially the sales agent Missold me the package and the 360 box has been discontinued and that there were no discounts applied to my account to bring the price down. This has put me in a difficult situation where I am now paying considerably higher than expected whereas Sky was offering me a lot more for a lot less on the stream box. After several hours on the phone one rep suggested that I go to a deadlock as they won’t be able to match the offer that Sky was giving that I lost out on as a result of being Missold. In addition they also mentioned that there is no investigation ongoing on the agent who clearly lied and Missold me the package which completely baffles me. The agent was unable to actually tell me what the deadlock process entails. Has anyone here been through this and can provide advice on it? Thanks.50Views0likes3CommentsRecordings Buffering on Playback
Hi - I have a Virgin Mega package…350MB broadband, 1 main Tv360 box and 2 Tv360 slaves. Within the property I have a mesh wifi network which is optimized regularly. My understanding is that all recordings are stored on the main box and streamed to the other boxes over wifi. When streaming recordings to either of the slave boxes I continually get buffering issues with a message to check my network settings. However, when I stream the recordings to my mobile phone, they play without an issue. Can anyone offer any advice? Thanks59Views0likes9CommentsNo sound on iPlayer on V360
I just updated to Virgin 369 today, and have logged into all the apps I use (Netflix, Disney +, Prime, iPlayer). All are working fine except iPlayer which has no sound. I’m using my TV’s native sound output, no sound d bar or external speakers etc. Connected via HDMI, exactly as was prior to update (when iPlayer had sound)… Whats changed after update and how can I get sound on iPlayer?57Views0likes2CommentsMy 360 box keeps losing my recordings and app log-ins
I've recently been moved over to 360 TV, but noticed that the box keeps losing my recordings. That's frustrating enough, but it also loses any sign-in details to the Apps I'm using, so I have to keep signing back in. I've had no end of issues with VM TV and broadband over the last year or so, and was on the verge of ditching VM until the broadband issue was resolved. Could this be the straw that breaks the camel's back? Please help asap!118Views1like5CommentsFrustrated new customer. Error CS2200 now!
I had broadband & TV installed on 30th June, broadband signal failed 30 minutes after the installer left and I had to wait for engineer to come back the following day, the fibre was kinked and a new one had to then be installed to the DP. I had ordered a 360 box but the installers order was for a stream box, spent 2 hours on the phone trying to get that sorted to be told to call back on Monday. Called back Monday and a 360 box was sent and arrived on Tuesday, I self installed and all was going well, I set up some recordings for Tuesday evening and when I go to play them I get Error CS2200 "failed to play recording" on 3 of the 4 programs. done the reboots as per virgins help pages but this hasn't made any difference. any advice about this playback issue? So I will be calling virgin again tomorrow to waste more time getting this resolved. Tbh I'm getting sick of this experience, I've still got my sky box and haven't yet cancelled my previous broadband, still got time to cancel this mare.Solved108Views0likes3CommentsVirgin 360 records on bedroom box when I try to set up a lounge recording
When a click to record a programme on my lounge 360 box a message pops up to say communicating with the bedroom 360 box (normally unplugged). The lounge box will only record programme series that I set up a while ago but not any new recordings. I have tried rebooting the lounge box but it has made no difference. I cannot see any setting that changes where a recording will be stored.34Views0likes3CommentsVirgin 360 stuck on standby
We upgraded to Virgin 360 on our TiVo box last week and have been having issues with it going into deep sleep (no lights on box), forcing us to power on an off at the back of the box. Today the box is just stuck in the welcome screen. Have tried a normal reboot and another by pressing power and - on the front of the box to try and force an update. It's still stuck on the welcome screen and an amber light. Does the box need replacing?Solved229Views0likes4Comments