Pixellated Channels
I have been a Virgin customer since it was Eurobell, having signed up in 1999, but when my current contract expires next month, I am considering moving to a different supplier. The reason? So many of the TV channels my wife likes to watch are so pixellated in the evenings that they are unwatchable. And we're not talking obscure edge case channels here: BBC 1 to 4, ITV 1 to 4, and many other main channels are basically unviewable after about 6 in the evening. It started with BBC1, with the problem starting during the Spotlight local evening news progam each evening, and steadily getting worse. Over the last year or so, it has spread to other channels, and now affects a large portion of our Mega TV package - many channels actually show a "Channel Failed" message. We've called out engineers, and the last one replaced the 360 box, but it hasn't really fixed anything. When we talk to the support line, they tell us their diagnostics shows nothing wrong. I can see that there have been many threads on similar things over the last two years, but none of them seem to end in a positive outcome: can anyone point me out a successful resolution that I can use to resolve the issue, or should I just look for another supplier? I've recently retired, and am now on pensions only, so the prices the alternative suppliers are offering are very tempting - I certainly don't feel I'm getting £90 plus worth of service from Virgin at the moment! John Orange Plymouth, UK
Mis-sold package Advice
Hi, Looking for some advice. My package with Virgin Media started a few days ago and it’s been a nightmare ever since. The sales agent who sold me the package offered me the Virgin 360 box along with various other items in the package for a certain price along with £100 additional credit on the account. I made it very clear to the sales agent that I was only switching over from Sky because I was getting the 360 box to be able to record to, as Sky were offering me a much cheaper loyalty price but with the stream box and the contract price is not what I agreed to with the sales agent. I try to follow this up with several calls and text messages to the sales agent who has gone completely quiet and looks like he has blocked my number as it goes straight to voicemail now. When I eventually receive the package, I get the stream box. After spending hours on the phone they tell me that essentially the sales agent Missold me the package and the 360 box has been discontinued and that there were no discounts applied to my account to bring the price down. This has put me in a difficult situation where I am now paying considerably higher than expected whereas Sky was offering me a lot more for a lot less on the stream box. After several hours on the phone one rep suggested that I go to a deadlock as they won’t be able to match the offer that Sky was giving that I lost out on as a result of being Missold. In addition they also mentioned that there is no investigation ongoing on the agent who clearly lied and Missold me the package which completely baffles me. The agent was unable to actually tell me what the deadlock process entails. Has anyone here been through this and can provide advice on it? Thanks.No sound on iPlayer on V360
I just updated to Virgin 369 today, and have logged into all the apps I use (Netflix, Disney +, Prime, iPlayer). All are working fine except iPlayer which has no sound. I’m using my TV’s native sound output, no sound d bar or external speakers etc. Connected via HDMI, exactly as was prior to update (when iPlayer had sound)… Whats changed after update and how can I get sound on iPlayer?My 360 box keeps losing my recordings and app log-ins
I've recently been moved over to 360 TV, but noticed that the box keeps losing my recordings. That's frustrating enough, but it also loses any sign-in details to the Apps I'm using, so I have to keep signing back in. I've had no end of issues with VM TV and broadband over the last year or so, and was on the verge of ditching VM until the broadband issue was resolved. Could this be the straw that breaks the camel's back? Please help asap!