most outdated system when adding new channels
The 'customer service' is at the point where it's completely and utterly not fit for purpose, and clearly Virgin are happy with that. I booked Sky and TNT sports pack online and still do not have access. The customer service team said online orders take 2 weeks to process (In my head i can imagine little minions biking down from London to Aberdeen to hand deliver this request. If not, I cannot imagine the 2 week time lag). The customer service team does not have access to the same offer available online but they can (surprise surprise) charge me 50% more and activate it right away.. WHY???!!! Very very annoying experience!!! Literally all I want to do is add Sky Sports HD and TNT to our existing package. I cannot understand why is it not just a click of a button and why your team cannot find my order. I am at a complete loss as to how it can be so difficult. If it was a one off you could put it down to someone making a genuine mistake and something not being processed correctly, but at this point in the process there is clearly major systematic internal issues. You're not "sorry we're busier than expected today", you're chronically understaffed with admin systems not fit for purpose. I'd like to hope I've just been very unlucky but I doubt I'm the only person having these issues. I honestly have no idea what I can do to get this situation sorted. Does anyone have any suggestions on who I need to contact in order for this ridiculous situation to be resolved?
New 360 remote but no box
Hi, I recently received an email saying I was eligible for an upgrade to the 360 service. We currently have the TiVo box which of course is dated. It said we would receive a new box due to current box. We received the remote several days ago but have had no communication about the 360 box arriving. Any help or advice would be appreciated.
V6 not recording during standby
I have recently had my V6 TV box upgraded via software to 360 and have also received a new remote. In the settings there is a standby mode with timings of 4,5,6 & 24hrs before the box will switch off if idle and hasn't detected any active device connected to it. This creates a problem if I want to set to record programmes further ahead of 24hrs as when I am away the box will switch off and will therefore not record the set programmes. There is no setting I can find to switch off standby mode. I recently changed the standby timer from 4 to 24hrs as I found the box switched off when idle and did not record any scheduled programmes. Switching to 24hrs has made no difference other than keep the box awake longer so increasing the possibility of detecting a signal from my TV when it is switched on. This is particularly irritating in that if I am away for more than 24hrs there is no certainty that any scheduled recordings will proceed. My tv has a standby mode which can be disabled why has this new 'improved' Virgin box not have the same facility. My current standby settings are active start, 24hrs. My 360 box is Arris-DCX960-MPA+. Please advise if there is a software issue or a possible fault with the box (please note there was no issue before the software upgrade). RegardsArea 31 TV issues
I had no issues until VM announced they were resolving an issue of TV and Broadband on Wednesday. Received a txt Thursday saying issue resolved which coincided with loss of broadband (since recovered) but now the TV service is unusable. I've rebooted hub and the 360 boxes several times. Latter state there is an issue with the coax connection.. but there was a problem until the work in the area was "completed". Any others have issues in the Area 31 / Cambridge location?360 upgrade and apps
So, as well as the discussed 'shortcomings' of the supposed 'upgrade' (I wish I could go back to my V6 but apparently you cannot), is there a way to get rid of the 'bloatware' apps? Also, can I add my own apps? Or, are we to just accept that Virgin Media and their owners know better and I am paying for a service that I never agreed to? i.e. most apps I do not use, and you cannot hide/arrange any of them. Please do not tell me sure your most used apps are at the bottom and if you could just scroll past the stuff they are trying to sell me, or tell me to just speak into the device (I do not want to nor feel I should). Why not put the most used apps at the top? Almost like they want you to waste time/effort in passing apps that I might sign up for - no chance. I also feel l like I have been 'duped' into the upgrade...subject: "Your TV box needs an upgrade". Also, feel mis-sold on the 'you aren't getting the most out of your services". Is there a way to cancel a contract early on the basis of a degradation of service? Anyway, its that bad an experience I will not be renewing when my contract ends in December of this year.Moved, not getting what I agreed
I recently moved house and shopped around. Agreed a new package, same as before but to also include everything on hd, specifically emphasised sports. Connected on Tues and spent hours on chats being told I should be getting Sky sports hd. But now told I can’t get it until I speak to a manager who will review my case and contract and this will take up to 48 hrs. This is ridiculous? Anyone else been lured in?
Pixellated Channels
I have been a Virgin customer since it was Eurobell, having signed up in 1999, but when my current contract expires next month, I am considering moving to a different supplier. The reason? So many of the TV channels my wife likes to watch are so pixellated in the evenings that they are unwatchable. And we're not talking obscure edge case channels here: BBC 1 to 4, ITV 1 to 4, and many other main channels are basically unviewable after about 6 in the evening. It started with BBC1, with the problem starting during the Spotlight local evening news progam each evening, and steadily getting worse. Over the last year or so, it has spread to other channels, and now affects a large portion of our Mega TV package - many channels actually show a "Channel Failed" message. We've called out engineers, and the last one replaced the 360 box, but it hasn't really fixed anything. When we talk to the support line, they tell us their diagnostics shows nothing wrong. I can see that there have been many threads on similar things over the last two years, but none of them seem to end in a positive outcome: can anyone point me out a successful resolution that I can use to resolve the issue, or should I just look for another supplier? I've recently retired, and am now on pensions only, so the prices the alternative suppliers are offering are very tempting - I certainly don't feel I'm getting £90 plus worth of service from Virgin at the moment! John Orange Plymouth, UK