Pixelation issues.
We have two v360 boxes in the property and are getting very bad pixelation on BBC One and a few other channels.
Could someone arrange an engineer to check signal levels etc.
Thanks
Forum Discussion
5 Replies
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there.
If nothing is showing you could also try the automated Service Status number 0800 561 0061. This is generally better as it gives details of more local issues down to postcode level.
As an interim measure, are the BBC1 national variations (England/Scotland/Wales/NI in EPG 861-865) similarly affected? They're carried on different frequencies to your regional feed on Ch101
If both boxes are affected, it would point at an external issue.
This problem is almost certainly caused by RF impairment and, in many cases, it's in the home. Check that all connectors from the boxes to the wall socket are secure. If connectors are good and there is still a problem, see if you can remove the cable from the splitter and connect it to a box. If none of this helps report the fault for a tech to attend.
All the connections seem tight on both boxes, could someone check the signal levels and hopefully arrange for a engineer to adjust.
Thanks
- Steven_L
Forum Team
Hello MacmillaN,
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your TV services at the moment.
I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
Kind Regards,
Steven_L
