Longstanding TV360 and Broadband Problems

Hi!

I gave up posting to the community as nothing was resolving my problems but I'm at the end of my tether now.

To review:- Since the end of September 2024 (yes 2024!)  I am still getting brief flashes of the CS2004 error message, pixelation and sound dropouts up to 5/6 times in an hour! Also, random Broadband/Internet dropouts crashing streaming, PC connectivity etc.etc. 

I've had 10 Engineer visits, 3 Routers, 2 new 360 Boxes, new internal cabling and connectors etc. and one entirely new external cable! Nothing left to replace!

Been told several times that the issue is with the cabinet, but no-one seems interested in doing anything about it. Issue affecting at least 4 of my neighbours too!

Each engineer that turns up is completely in the dark about the history of the problem and tinkers around with it all. The latest thing is to add or remove attenuators and/or equalisers .... usually undoing what the previous engineer did! Don't get me wrong these lads are good, polite and helpful but...... it's not getting fixed.

I am totally at a loss as to what to do. Watching TV is becoming a joke, streaming is subject to dropouts and buffering even with 1Gig connection.

I've been a customer since the Telewest days some 30 odd years ago and never had issues like this before.

Can't somebody sort this out or at the very least let me know what's going on as my Emails seem to be being ignored.

Excuse me I have to go and try and arrange engineer no 11.

Capant