Broadband problems
Good afternoon
Is anyone having broadband problems in the RG21 area? It went down again this morning. It’s been playing up since the Virgin media scheduled works on the system on the night of the 30th/31st November. We have had no problems at all before the scheduled works. Our broadband also went in the early hours of 2nd November.
The fault line says no problems in the area (although I have found that Virgin media are extremely slow at putting anything onto the fault line). When I checked my account service status earlier it stated that there were TV problems affecting the area, I haven’t got tv just broadband. Then later no TV problems anymore but when checking my broadband through my Virgin Media it states our home has connection issues and to check back in 23 hours.
it seems very strange that we had no issues with our broadband at all until after the Virgin media scheduled works. What is going on and why am I not getting a reliable broadband service that I pay for?
We also have a new Virgin media hub 5 that’s a few months old and has been working perfectly until the Virgin media scheduled work.
Hey Odin5,
Welcome back to the Community Forums and thanks for the post.
Sorry to hear you have been having these issues with your broadband for the past couple of days, having checked into our system I can see that you are presently affected by a SNR outage which is estimated to be resolved for you on the 6th November at 6pm.
If you can please bear with us till then.
Joe