Intermittent Problems with broadband. Also problems with tv kit not

OK - this may seem a pernickety question but....is it the internet connection that is dropping out or just the wifi connectivity dropping?

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Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables?  If you don't know, can you check on one connected on ethernet to help diagnose whether it is just a wifi connection issue or it could be network connection/Hub related?
    What Hub model is it?   What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

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You can also visualise any "Network connection issues" - do this...

If you haven’t already, set up a free, secure and “offlsite”  - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts.  It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”.  Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see.  On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
 https://www.thinkbroadband.com/broadband/monitoring/quality

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If it turns out to be just down to the wifi - see this...

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”).    However, their Pods are only free to customers  on the 1GB, Volt (or old Ultimate Oomph) packages - is that you?  If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max 
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a few days and they will sort the first one for you.  If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

You can also text VM on 0753 305 1809 include account name/number and what the issue is,  there is also a “Chat” option on their website - but note that replies usually take longer.  Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684   ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

If not free to you… you will be charged £8/month for up to 3 pods.   It’s a simple solution and should work for you.  However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever,  although the VM Pods should be a simpler option.  If you do want to invest in better equipment, you would need to get either a…  (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

Hi leebecky134 

Welcome to the Community Forums. 

Sorry to hear of your connection concerns. 

How is your TV service connected to the broadband, please? Is this over WiFi or a wired connection? 

If this is over WiFi, do you have any other issues with devices in the same room as the TV? 

Can you run a test via our Connect App to see if this shows any coverage concerns. 

Keep us posted with how you get on. 

Hi leebecky134 👋.

Thanks for reaching out to us, sorry to hear of the issues you are facing with the service in your area. We have checked and there appears to be no further outages ongoing. Can we ask since your post has the service returned?

Please let us know.