Broadband upgrade problem
Two days ago via the website I upgraded my broadband to the Gig1 version but today I have received what I thought was the contract for the Gig1 but insteasd I have been given a new contract for the speed I aleady have. Can you tell me why this has happened?
I only have broadband on its own and there was nothing to say I can't get it in the precontract forms I received so If the Gig1 is not available as a stand alone product then why was it available in the upgrades section for me to choose?
Thank you.
Welcome to our forums and sorry to hear you are having an issue with your new upgrade. We can understand your concern and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
