TV360 stays off line
We had our upgrade carried out 6 days ago. We have 3 streaming boxes working fine, the new hub working well, BUT, the 360 box has frozen in standby, I have tried all the reboot methods, still nothing, the light on the front is neither red or bright white, an orange looking colour. It took an age to try and explain on the phone about the problem, they do not seem to understand. I insisted on a visit of an engineer, finally the lady on the other dnd arranged that. We were only upgraded from our old v6 boxes and water kept getting into the splitter boxes, apparently the cables after they get to a certain age allow ingress of water that found its way into the splitters. To say we are less than happy is an understatement. We have been with virgin for 7 years, maybe we'll will.be changing soon.v360 upgrade
Hi there, I don't have any issues as such I'm just curious about some things. I upgraded May this year, 2025. It took some time for the channels to settle but that was because of a new router. I'm simply curious about how to retrieve delete recordings like the old system (if possible) and why it states 97% recording space left unless I'm reading it wrong. I have to say I have quite a few recordings but admit I have received a message on the telly saying 'you're almost out of storage space'. Is there a video demo for all features? Many thanks.
Longstanding TV360 and Broadband Problems
Hi! I gave up posting to the community as nothing was resolving my problems but I'm at the end of my tether now. To review:- Since the end of September 2024 (yes 2024!) I am still getting brief flashes of the CS2004 error message, pixelation and sound dropouts up to 5/6 times in an hour! Also, random Broadband/Internet dropouts crashing streaming, PC connectivity etc.etc. I've had 10 Engineer visits, 3 Routers, 2 new 360 Boxes, new internal cabling and connectors etc. and one entirely new external cable! Nothing left to replace! Been told several times that the issue is with the cabinet, but no-one seems interested in doing anything about it. Issue affecting at least 4 of my neighbours too! Each engineer that turns up is completely in the dark about the history of the problem and tinkers around with it all. The latest thing is to add or remove attenuators and/or equalisers .... usually undoing what the previous engineer did! Don't get me wrong these lads are good, polite and helpful but...... it's not getting fixed. I am totally at a loss as to what to do. Watching TV is becoming a joke, streaming is subject to dropouts and buffering even with 1Gig connection. I've been a customer since the Telewest days some 30 odd years ago and never had issues like this before. Can't somebody sort this out or at the very least let me know what's going on as my Emails seem to be being ignored. Excuse me I have to go and try and arrange engineer no 11. Capant
Won’t record C5 programs
Hi all I have searched within the forum regarding recordings failing. I have the same sort of issue but it only appears to impact recording C5. I only record two series for my wife and without fail they don’t record at all or record for a few mins and then fail. I have the older TV box that I upgraded using the remote and sad to say I’m not all impressed with 360.
360 box no thank you
Received 360 handset information sheet tells you what it does but doesn’t tell you how to make it work . Took me some time to work it out need to activate it through the 360 App an update leaflet with handset would be nice but I still don’t want it . 1 virgin handset turns on TV box and soundbar on but won’t turn soundbar off ! 2 won’t operate TV just virgin 3 TV remote operates TV only so now I need 3 three remotes to operate TV box and sound bar 360 handset won’t link with sound bar error CS9993. 4 search & record guide doesn’t show when show first broadcast 5 360 doesn’t show record live and streaming Option 6 need to now press button 6 times to get to recordings. 7cant record a show from start if the show has already started and I’m sure there will be other differences between the V6 handset and 360 that make 360 worse but I’m told my old V6 had old software that had to be updated At present I don’t like itIssue with Sky Showcase/ GOT
We are experiencing issues whilst watching Game of Thrones via Sky Showcase. This isn't the same issues as others have experienced - other have said their screens go black but the sound continues, but for us both sound and picture are cutting out frequently, making the episodes unwatchable. This isn't happening for all episodes but we've recently experienced it during S2Ep8 and 10. We have a Sony TV so this isn't related to the known issues with the LG TVs/Dolby issue. We have restarted/reset everything and amended all available TV and sound display settings but the issue remains. The adverts at the beginning of the programme do not skip at all, but as soon as the HBO logo appears, the programme starts skipping/blacking out, so it must be something to do with the recording itself. Is this a known issue with Sky Showcase programmes and if so when will this be fixed?
Error CS2002
Well I "upgraded" to a 360 box and set up went fine. Except I couldn't access the channel 4 app for catch up and one or two other things were glitchy like it wouldn't pair with itv app either. So I thought I'd switch it off at the plug and see if that helped. It didn't and now I get error messages, this channel has failed, we can't show you this channel, check your cables etc. Checked cables, factory reset twice and I can't watch anything. Just tried to watch a recording and now it's completely crashed.TV360 Upgrade
Hi, I recently received my new TV360 remote controls in order to upgrade my old TiVo boxes to TV360 software. However, the update message has disappeared from my settings and my apps and help are all greyed out so I can’t update. When I called about this asking if the upgrade message could be resent, I was told I would need to have an engineer out to swap boxes. However, I thought the whole point of having the new remotes sent out was so that this was just a software update I could manage myself. Any ideas would be greatfully received - is it best just to make an engineer appt? Thanks.V360 Box - no lights!
My V360 box worked properly for a couple of months but now has no lights. Everything works... that is to say I can watch TV and record shows, etc... but the lights don't work at all. I have tried to reset it, and unplug it for 10mins, usually the power light starts to work, but then after 5mins the lights all disappear again and remain off.
