TV360 Upgrade
Hi, I recently received my new TV360 remote controls in order to upgrade my old TiVo boxes to TV360 software. However, the update message has disappeared from my settings and my apps and help are all greyed out so I can’t update. When I called about this asking if the upgrade message could be resent, I was told I would need to have an engineer out to swap boxes. However, I thought the whole point of having the new remotes sent out was so that this was just a software update I could manage myself. Any ideas would be greatfully received - is it best just to make an engineer appt? Thanks.V360 Box - no lights!
My V360 box worked properly for a couple of months but now has no lights. Everything works... that is to say I can watch TV and record shows, etc... but the lights don't work at all. I have tried to reset it, and unplug it for 10mins, usually the power light starts to work, but then after 5mins the lights all disappear again and remain off.Paused TV skipping back
Evening folks, I've seen a number of posts about this issue where during paused live TV, itll skip When i try to fast forward either by pressing the arrows and speeding it up or by doing the right button to skip 30 seconds, what happens is it'll skip back anything upto 10-15 minutes and will occasionally then jump forward to live TV and we'll lose the paused TV I've noticed this was becoming more of an issue over the past year so I've reported and eventually got an engineer to come out who gave me a brand new 360 box however, after a week or so, the issue is back and just as bad as before Could this be something to do with my line? I find it so hard to get the issue across to the people on live chat Thanks
Audio Issue?
Just started using the Virgin 360 this week and am having serious issues around the audio connections. We have an LG 5.1 surround sound system that used to work perfectly prior to have the 360 handset in that when we started the TV and the Virgin box the surround sound box detected that we had turned everything on, started up & went straight to ARC. Now with the 360 system the TV & the Virgin box start up and the surround sound system start and goes to Optical (with no audio output), bear in mind I have made no alterations other than installing the new 360 system. I shouldn't have to go through all this when my system worked perfectly prior to installing 360!!! When I look at my audio output on the TV it shows ARC but the front of the surround sound box shows Optical; this didn't occur prior to having 360. I then have to go to the sound output setting on my TV to swap back to Internal Speakers then back to ARC before I get my surround sound back again; I have to do this every time I start the Virgin 360 system up and am not impressed as with our previous handset all worked as it should. I went into Audio Settings in the 360 and changed to PCM 5.1 (HDMI only) but that hasn't helped. Do you know how to solve my problem and if it can't be solved can I go back to the previous Virgin 'setup' and use our old handset as I'm not impressed with the 360 system. By the way... does Virgin monitor these discussions as I hope they do? Regards, Richard
TV360 - Pausing Live TV Issues
Hi whenever I pause live TV on my TV360 box, when I start to play it again, if I fast forward the recording, it will jump back to the point at which I changed to the channel. It also does the same this on occasions when you try to rewind live TV. So if you pause TV for 20 minutes but have been watching the channel for an hour, the box will jump back an hour and you end up having to wind this through to get back to the point you paused at. It will also do the same if you start watching for say 15 minutes then try to fast forward again. It will jump back 1 hour 15 minutes. I have already had the box replaced 3 times, as each time the engineer says its a hard disk problem, so I am loath to contact VM again as each time i lose all my recordings and series links. Surely this must be something others are seeing and not just isolated to me?Can't see subtitles when fast forwarding
Firstly its now vastly more difficult to activate subtitles, but also when I fast forward, subtitles dissappear, making it very difficult to resume watching in the correct place. Has anyone got a work around for this? Its feels like accessibility requirements have been deprioritised significantly in product development.
Took upgrade, lost access to France 24 in French
Some wonderful member posting on the Virgin Media message board helped me regain France 24 in French when the channel 832 was discontinued. (It meant pressing the red button on the remote, then the OK button and downward buttons to get a full screen.) I have just been 'upgraded' to the 360 system and have lost France 24 in French, which was one of the main reasons I kept Virgin Media as my internet provider. Has anyone managed to get France 24 in French yet? It seems so strange as there are Arabic stations in Arabic but France 24 is only in English? I would be immensely grateful for any help with this - emotive reason. I recently became a grandmother to a half-French grandson, and my daughter and her husband are determined that the baby should be bilingual - so grandmother must keep up her French! Watching the news in French on TV is an enormous help.Serious issue with TV360 recordings
So I have used the 360 box for years with no problems, but in the past month all of my recordings and planned recordings have disappeared twice. The apps stopped working too. An engineer came last week for an outage and afterwards I had to log back into all apps. Despite that, the issue with recordings disappearing has happened again. As I suffer from chronic pain especially in my hands it is very frustrating to say the least. This never happened with my TiVo box in years, and it had not happened at all since moving to the 360 until last month. The service now feels very unreliable. Please confirm if this is a known fault and what Virgin is doing to resolve it.Solid Amber Light
For the last couple of weeks my wifi has been shocking, never an issue over the last couple of years. The. The last two days I’ve had issues with recordings on my box, I could watch TV and use apps fine. The problem was purely when I tried to watch a recording, I was getting an error message saying if it continued try switching it off and checking the leads. I’ve now done as it suggested and I have a solid amber light on the box and can’t use it at all. Excellent. Any ideas? Screaming hasn’t worked.
