Sky Plus
I have been unable to watch sky plus on the VM Platform. I have contacted Virgin Media and spoken to someone in the technical dept, they are investigating it. They told me to switch off the TV360 box. Then they booked a Technician to come to my house on 4 Feb. Subsequently I was called to say the appointment for the technician to attend had been cancelled. I’ve been informed that I should wait another 72 hours for the issue to be resolved.TV360 Crashing Samsung TV
The title says it all really - I upgraded my V6 box to TV360 on Tuesday, where it crashed a couple of times, and now when powering up the box from standby using the new remote, the Samsung TV will crash a few times before finally staying on. Any help would be appreciated. TIA
Received enmail about TV360, but the clear instructions are rubbish!
Last week I received an email from Virgin suggesting that I upgrade to TV360 (whatever that is...no explanation given) at no extra cost. It asks me to go to Apps and Games/Install now. Unfortunately no such selection is available to upgrade so this fell at the first fence. So what is this all about? What is TV360 and why is the email wrong?
Losing recordings and all future recordings more than once
Please help. I not only have the problems above but I often have problems with errors popping up to say it cannot show the channel (even when it’s bbc1) error CS002. This box never had a problem before upgrading to tv360. I can’t keep on with this service. When I tried ringing virgin and chose tv option they sent me a link that gave me a stranded 404 error message. Choosing the broadband option just got me to do a factory reset of the hub. I also have issues where it stops me accessing the apps but if I reboot tv360 then hub then tv360 it gets working again. The connect app says that I don’t have problems. Please help me quickly 😤😤
Noisy v6 box
Hi there. I upgraded to tv360 a few weeks ago and since then my v6 box has been unbelievably loud. ( fans spinning ) to the point where I'm having to crank the volume up on the tv rather loud to dround out the whining noise of the fans. It's quite irritating when trying to watch something. I did not have this issue before the upgrade to TV 360. Anyone else have this issue? Are they supposed to be this loud? Or is it a faulty box since the upgrade? Tried restarting / hard reset still the same issue. Any help would be appreciated it's driving me crazy!Error code CS2004
I don't know if this is a question so much as a rant. I recently received a TV 360 box as part of a new contract and I got round to installing it yesterday. The TV is on the other side of the room to the router so I connected via WiFi. I have no channels and am receiving the CS2004 error code. Having looked at the forum I can see it's because the coaxial cable needs to be connected but, if I am connecting via WiFi because the box is too far away from the router, it's also going to be too far away for the coaxial cable. It's either close enough for both or neither. The instruction manual really doesn't make this clear. So I have a box that is basically just useable for apps, which my smart TV gives me for free, unless I want to trail a coaxial cable across my living room. I assume there is no other solution to this. Thank youNetflix access problem then all my recordings disappeared, AGAIN!
I have a TV360 box master (living room) and a slave (Bedroom). Last Tuesday (25th June) I tried to watch Netflix on the Master and got the first of two completely different error messages. Meanwhile, I was able to watch Netflix on the slave, two PC's, 2 Android phones and an iPad Pro. The Netflix logo stayed on the screen instead of going to its menu. After a few minutes I received the first was error code, tvq-pb-101(8.1) (There's an issue with your streaming device. Let's try exiting Netflix and then reopening it...". When I did that I got the same start screen as before, but this time the error code changed to CS2400 (App not accessible. Sorry Netflix isn't launching at the moment. Please try again later.). I checked every day and it was the same codes (mainly CS2400). Occasionally the Netflix menu would appear, only to go the error code when I clicked on the programme. Tonight I swapped the two boxes over and the slave worked where the master hadn't previously. I then went in to the recordings menu and all my recordings had disappeared. This is the FIFTH time since Xmas Eve 2023 that all the recordings have vanished. It also happened on 29th January, 14th February (had the same error CS2400 on Netflix then too). The last time was 4th May. Each time the slave box in the bedroom has continued to work perfectly fine. When it happened in May, the helpdesk got me to run the same checks as usual and said they'd do others outwith the call. Someone called me a few days later and asked if it was fixed. I told them since it had happened totally randomly 3 times previously I obviously wouldn't know unless it happened again. Well now it has. Everything I've read online says that these issues point to a faulty box. I have told the helpdesk this each time and must have wasted several (wo)man days on this problem, not to mention being deprived of a service that I'm paying for. My contract is ending in 3 weeks and I'm seriously considering chucking Virgin after at least 20 years being with it and its predecessors. I left it too late to call the Helpdesk tonight, but to be honest I'm sick fed up with this carry-on. My Mum passed away last month, I have a sister with special needs and my own house to run. I don't need expensive technology to fail when I get a rare time to relax. How do I get a replacement box?
