New 360 Box not starting up correctly
Had a new 360 box supplied last month but have several recurring issues around powering it up : 1 / If it actually starts up, it sticks on one channel and won't allow you to change it. No volume and the box does not respond to any of the commands from the remote control nor the buttons on the box (power / plus / minus). 2/ The only way to resolve the above is to unplug everything and start again, via a combination of soft reboots on the 360 Box. Takes about 20 minutes before it finally powers up properly Once it's active it's mostly fine (although some advertised functions on the remote are not supported, like back to previous channel for example). I've followed the installation / trouble shooting tips but the above keeps happening. Is this a fault with the box or is there something in the settings I've missed? (I've tried changing the power settings but this has no impact) Broadband WiFi works fine without any issues.Solved167Views0likes8CommentsCS2000 errors
I've been unable to watch recordings or pause live TV - attempting to pause results in CS2000 errors. I called the helpline last night and was asked to check the network cable, connect via Wi-Fi and to try a different network cable. (I'd already explained that the iPlayer on the TV box works fine so it's unlikely to be a network issue.) These steps didn't help. I tried a factory reset which also didn't help but a factory reset with hard disk format did restore the service for about three hours. Overnight recordings failed ('failed due to a technical issue') and pausing live TV didn't work again this morning. I think it's time to suspect a fault with the TV box (it's a V6 box that was upgraded to TV360 last autumn). It's at least eight years old so it wouldn't be a big surprise if the hard disk was failing! Is there a way to request a replacement box be sent without going through the troubleshooting again? When I received the V6 box to upgrade whatever went before it was just sent through the post, so I'm assuming and hoping there is still a way. (PS CS2000 isn't listed on VM's TV error codes page. Might be worth adding? https://www.virginmedia.com/help/check/tv-error-codes )137Views0likes4Comments
Upgrade from TiVo to Virgin media 360 - Code error M63
Hi, Upgraded from TiVo to Virgin Media 360 just before 18th December 2025 and received the new 360 remote a few days later, but my box was still awaiting the update to 360 download icon. Anyway I received a text on Friday 2nd January 2026 to say that I’ve successfully been updated to Virgin Media 360. Only problem now my box now says: You have recently had an issue on your account. If you are still experiencing reduced functionality, call us on UNKNOWN. With the following error code: Code M63 means your Virgin Media account isn't set up correctly If you've only just set up your TV box, or have recently called us about this issue, leave the TV box for 2 hours while it connects to our network. If you're still seeing the code, or haven't recently set up the box, please chat to one of our team. This code only affects our Virgin TV V6 boxes and Tivo boxes. Does anyone know if this can be resolved, without the need for a technician visit. I’ve tried the following holding + holding power whilst restarting the box in order to try and force the update and/or holding - whilst restarting but this has not fixed the issue. Anyway advice would be much appreciated. Thank you. 😌276Views0likes5Comments360 box stuck cycling the welcome screen
Hello hive mind! My Virgin tv box is stuck cycling the welcome screen. It sits on the welcome screen a while, then turns itself off and on again, occasionally shows an icon that looks like a download icon? Then repeats this. Been going on a few hours now. I've rebooted the main hub and checked all the cables etc. Could someone clarify how to do the reset of the TV box for me please? I've followed the steps I found - turn it off at the back, hold the power and '+' buttons, turn it on while holding those and keep holding for 30 seconds. Nothing happens unfortunately. Held the buttons in for a good two minutes as well and still nothing changes. Any advice or suggestions greatly welcomed!191Views0likes3Comments
360 Mini Box Set Up Problem
Just trying to set up the new 360 Mini Box in upstairs bedroom via WiFi. Channels are showing but no picture I.e. I can see the channel listings and scroll through them but there is no picture/video showing, tried different HDMI leads and ensured all wires are connected properly Main box still works fine. Any ideas? Thanks in advance.141Views0likes7CommentsV6 Upgrade Questions
I have just started the process to upgrade our two V6 boxes to 360 and I have a few questions: Will we get sent two new remotes or will I have to request a second one separately? The V6 box in the living room is wired up normally, but the one in our bedroom is "dumb" in as much as it doesn't have a coax cable plugged in and just connects wirelessly to the living room box. Will this box still get the upgrade app, or do I need to connect it more directly to the network (e.g. via ethernet)? Will the bedroom box still only be able to get recordings off the one in the living room or will it gain the ability to record things separately? Thanks in advance for any answers provided.148Views0likes5CommentsLow humming noise
I switched from Sky to Virgin in August, using a 360 box. I have been hearing a low humming noise that I’ve finally figured out is the 360 box, looking on this forum it’s quite a common fault. I read something about the different makes of boxes but I don’t know how to find out the make? I paid £50 to Virgin for the box because the default for new customers is now a streaming box, which I don’t want. It looks like Virgin are giving out refurbished boxes according to other posts, any ideas how I can tell if it’s a refurb and if Virgin still give out brand new boxes? Thank you!90Views0likes2Comments
