CS2000 errors
I've been unable to watch recordings or pause live TV - attempting to pause results in CS2000 errors. I called the helpline last night and was asked to check the network cable, connect via Wi-Fi and to try a different network cable. (I'd already explained that the iPlayer on the TV box works fine so it's unlikely to be a network issue.) These steps didn't help. I tried a factory reset which also didn't help but a factory reset with hard disk format did restore the service for about three hours. Overnight recordings failed ('failed due to a technical issue') and pausing live TV didn't work again this morning. I think it's time to suspect a fault with the TV box (it's a V6 box that was upgraded to TV360 last autumn). It's at least eight years old so it wouldn't be a big surprise if the hard disk was failing! Is there a way to request a replacement box be sent without going through the troubleshooting again? When I received the V6 box to upgrade whatever went before it was just sent through the post, so I'm assuming and hoping there is still a way. (PS CS2000 isn't listed on VM's TV error codes page. Might be worth adding? https://www.virginmedia.com/help/check/tv-error-codes )
Upgrade from TiVo to Virgin media 360 - Code error M63
Hi, Upgraded from TiVo to Virgin Media 360 just before 18th December 2025 and received the new 360 remote a few days later, but my box was still awaiting the update to 360 download icon. Anyway I received a text on Friday 2nd January 2026 to say that I’ve successfully been updated to Virgin Media 360. Only problem now my box now says: You have recently had an issue on your account. If you are still experiencing reduced functionality, call us on UNKNOWN. With the following error code: Code M63 means your Virgin Media account isn't set up correctly If you've only just set up your TV box, or have recently called us about this issue, leave the TV box for 2 hours while it connects to our network. If you're still seeing the code, or haven't recently set up the box, please chat to one of our team. This code only affects our Virgin TV V6 boxes and Tivo boxes. Does anyone know if this can be resolved, without the need for a technician visit. I’ve tried the following holding + holding power whilst restarting the box in order to try and force the update and/or holding - whilst restarting but this has not fixed the issue. Anyway advice would be much appreciated. Thank you. 😌360 box stuck cycling the welcome screen
Hello hive mind! My Virgin tv box is stuck cycling the welcome screen. It sits on the welcome screen a while, then turns itself off and on again, occasionally shows an icon that looks like a download icon? Then repeats this. Been going on a few hours now. I've rebooted the main hub and checked all the cables etc. Could someone clarify how to do the reset of the TV box for me please? I've followed the steps I found - turn it off at the back, hold the power and '+' buttons, turn it on while holding those and keep holding for 30 seconds. Nothing happens unfortunately. Held the buttons in for a good two minutes as well and still nothing changes. Any advice or suggestions greatly welcomed!
360 Mini Box Set Up Problem
Just trying to set up the new 360 Mini Box in upstairs bedroom via WiFi. Channels are showing but no picture I.e. I can see the channel listings and scroll through them but there is no picture/video showing, tried different HDMI leads and ensured all wires are connected properly Main box still works fine. Any ideas? Thanks in advance.TV360 with AdGuard DNS / VPN
Hi, As many do I recently put my Hub5 into Modem Mode after purchasing my own router. GLiNet GL-MT6000 (Flint 2 running v4.8.3) - Openwrt-21.02 This router allows me to run AdGuard and OpenVPN. I have excluded the TV360 box from the VPN and tried to exclude it from the AdGuard DNS but still it is not fully working. No thumbnails in recordings, broken images and messages for TV, Movies, Apps, etc. Does anyone have experience with running a VM router in Modem Mode while still using a TV box? Does anyone know if Virgin uses a specific DNS for its TV service? Should the LAN cable that is attached to the TV cable be connected to the Virgin router or my own router, or neither? Thank youV6 Upgrade Questions
I have just started the process to upgrade our two V6 boxes to 360 and I have a few questions: Will we get sent two new remotes or will I have to request a second one separately? The V6 box in the living room is wired up normally, but the one in our bedroom is "dumb" in as much as it doesn't have a coax cable plugged in and just connects wirelessly to the living room box. Will this box still get the upgrade app, or do I need to connect it more directly to the network (e.g. via ethernet)? Will the bedroom box still only be able to get recordings off the one in the living room or will it gain the ability to record things separately? Thanks in advance for any answers provided.
