One day into V360 and TV not working
Hello, I set up my Virgin 360 remote last night, I wasn't hugely keen on the formatting but everything worked. Tonight the box comes on but the television screen remains resolutely blank, completely black. The TV power indicator will flick if I press the TV button on the remote but won't turn off, now will the 360 remote turn on the TV if it is off off at the back. When the red TV power button is on I cannot cycle through inputs to get to HDMI1 like I used to. I have, not necessarily in this order: Changed the batteries in the remote. Turned everything off, waited, rebooted. Turned everything off, re-powered the television and then the box. Checked the HDMI leads. Re-paired the remote with the box, the box does come on and the light changes to white. No matter what I press on the remote there are no lights appearing on the box in the small screen to the left of the white light. Done the factory reset on the remote. So having had a happily working Tivo box and television last night I now have nothing, it is not the brave new world I was hoping for. Is there anything else I can try or do I need an engineer visit?All Recordings Have Disappeared AGAIN
All of my recordings and planned recordings have vanished for the second time in a month, which is the amount of time which I have had this box. I've tried turning the box off and on again but I've been reluctant to do a factory reset as I don't have an option to keep recordings which it seems that other people do. I am so angry about this as I had no problems with my old tivo box in more than ten years and you forced me to switch to the new 360 one and now this had happened twice. I've tried calling but I just end up going around in circles with the options and it keeps asking me for my mobile number when all I want to do is talk to an actual person which you seem to have made impossible. Can anyone else help as they seem to be utterly useless?Sky Witness On Demand
We watch Law & Order SVU on Sky Witness. We did have a recording setup for it but then we got the new 360 box and now the recording has cancelled. This wasn't an issue as we watched it on demand. However...now season 26 has disappeared from Virgin TV Go and we can't find it anywhere. It only aired from April, so I imagine it's not long since finished - where has it gone? Am I no longer able to watch it on Virgin Media? I resent having to buy it from NOW TV. Thanks in advance for any help! :)
TV360 - Pausing Live TV Issues
Hi whenever I pause live TV on my TV360 box, when I start to play it again, if I fast forward the recording, it will jump back to the point at which I changed to the channel. It also does the same this on occasions when you try to rewind live TV. So if you pause TV for 20 minutes but have been watching the channel for an hour, the box will jump back an hour and you end up having to wind this through to get back to the point you paused at. It will also do the same if you start watching for say 15 minutes then try to fast forward again. It will jump back 1 hour 15 minutes. I have already had the box replaced 3 times, as each time the engineer says its a hard disk problem, so I am loath to contact VM again as each time i lose all my recordings and series links. Surely this must be something others are seeing and not just isolated to me?Nearly got an unwanted TV360 upgrade
I got an e-mail a few days ago saying the Virgin TV box I currently have is using old software, and needs upgrading. I thought this was referring to the old Tivo I have, as I recently tried to use iPlayer and was told this is no longer supported on that device. I was told I could upgrade to a new Virgin TV360 box at no extra cost. I'd assumed I was being offered a TV360 box to replace the Tivo, but wanted to investigate further, so I clicked on the link in the email expecting to get more detail of what the upgrade involved. Instead I was just taken straight to the package upgrade page with no obvious information on what I could expect from a TV360 upgrade. I had assumed the link was broken, and gave up. Imagine my surprise when today I have received an email saying I was getting an upgrade to a TV360 box, with a separate TV360 mini (which you can’t record onto), replacing the existing V6 and Tivo. It looks like simply clicking the link in the email fires off the upgrade process with-out any notification or confirmation! Having previously been offered a full TV360 upgrade, I know this wouldn’t fit with our lifestyle, so it’s not something I want to upgrade to. Fortunately I was able to contact support via the chat-bot and cancel the upgrade. I do think more clarity is needed as to what to expect from a TV360 upgrade, and I really don’t think it’s helpful to have the upgrade process triggered immediately when clicking on the link, without some form of "are you sure?” step!Email saying my TV box needs an upgrade
I just got an email with a heading that very much makes it sound like I do have a TV box that NEEDS an upgrade! The wording after this misleading heading however makes it clear that the box im using has old software and I can upgrade for free to the TV360 box. Now, I was offered this a while back and at the time it was all rush rush get the upgrade for free before we charge you. I ummed and ahhed and tried to upgrade via my tv as prompted but it kept saying error. Then I read comments on here about how user unfriendly it was and how many features were missing so im glad I failed! Duly, I forgot this experience! Until now... when I get this email! Its not a forced upgrade so my question is, really is it worth the hassle and faff? Comments here suggest not and that people regret switching! I dont want to lose my recordings either or series links!
Playback help on TV360
Hello all! I recently upgraded my V6 to TV360, & overall I'm impressed & happy with it. However, I have one annoying issue. When playing back a recording, it often begins after the programme has already started. It’s not that the programme started early or the timer activated late, because if I rewind, the beginning is actually there on the recording. Other times, it starts playing a minute before the programme begins. There appears to be no rhyme or reason! Can this "feature" be turned off?360 rubbish
Is there any way I can go back to the old remote system and scrap the 360? It's driving me mad. Writing is tiny. Completely different system without benefit of any kind. I know we can magnify it but then it's a single channel only. Very bad design. We're elderly and arthritic and the remote is too small for our fingers. Impossible to speak to virgin. Phone service is abysmal. I need to fix this or goodbye virgin. If it ain't broke don't fffffffix it.