My 360 box keeps losing my recordings and app log-ins
I've recently been moved over to 360 TV, but noticed that the box keeps losing my recordings. That's frustrating enough, but it also loses any sign-in details to the Apps I'm using, so I have to keep signing back in. I've had no end of issues with VM TV and broadband over the last year or so, and was on the verge of ditching VM until the broadband issue was resolved. Could this be the straw that breaks the camel's back? Please help asap!
Virgin TV360
Hello! We recently upgraded our V6 TiVo to the new 360 software. Relatively impressed with it, but have an annoying issue. At night, we turn our TV off & place the box into standby (red light). In the morning, there is no light on the box at all. When switching on the box either via the remote or the button on the box, usually it all springs to life & the box works normally - but there is no white light. Only switching the box off from the mains then back on cures this. Surely, when switching on the light should return? I've checked the settings and changed standby timer to 24 hours, but this still happens. Any suggestions?Mythbusters Ch251 Keeps Hanging
I have an issue with on demand channel 251 which is Mythbusters. This issue has only started recently in the last few months The issue is not the programme stream which itself is fine. Solid picture and sound. However the issue is when when the stream cuts to the end of an episode or the adverts/break, everything freezes and it doesn’t return. Sometimes it’s a blank screen (when going to adverts or break) or the last image from the programme (copyright etc) and then after a while the screen goes blank. If I immediately return to normal TV and then immediately select 251 again the stream starts (in the adverts or break usually if the programme hasn’t restarted) and is then fine again until the next advert/break or programme end, when it hangs again. All other on demand channels are unaffected when going to breaks or adverts etc such as Ch253 Eggheads. I’ve tried restarting my TV360 box but that makes no difference. It’s connected to my TPlink Deco mesh router via Ethernet and the Virgin V3 box is in modem only mode. All other internet access, streaming etc is fine and I’m on the 250 package. Anybody got any ideas what’s going wrong? Kind Regards RadarSky Plus
I have been unable to watch sky plus on the VM Platform. I have contacted Virgin Media and spoken to someone in the technical dept, they are investigating it. They told me to switch off the TV360 box. Then they booked a Technician to come to my house on 4 Feb. Subsequently I was called to say the appointment for the technician to attend had been cancelled. I’ve been informed that I should wait another 72 hours for the issue to be resolved.TV360 Crashing Samsung TV
The title says it all really - I upgraded my V6 box to TV360 on Tuesday, where it crashed a couple of times, and now when powering up the box from standby using the new remote, the Samsung TV will crash a few times before finally staying on. Any help would be appreciated. TIAOnline Recontract - removing TNT sports
I just reconstructed myself online for broadband and TV, with an upgrade of my broadband speed to Gig1 for an excellent price. I have all the contract documents etc. However, I was unable to remove TNT sports which is £18 a month and I don’t use (contract information stipulates 30 day monthly rolling so I figured I could remove any time). Calling them is useless. Last time I recontracted online and wanted to make an adjustment they cancelled the whole thing and it took many phone calls and much frustration to get the original online deal price back. Could someone at VM help me do this? Thanks
Received enmail about TV360, but the clear instructions are rubbish!
Last week I received an email from Virgin suggesting that I upgrade to TV360 (whatever that is...no explanation given) at no extra cost. It asks me to go to Apps and Games/Install now. Unfortunately no such selection is available to upgrade so this fell at the first fence. So what is this all about? What is TV360 and why is the email wrong?It’s been far too long now..
Ordered my TV package on 24th of November with a scheduled delivery date of 6th of December it’s now the 18th of December and nothing has arrived!! please can a customer service representative please dm me so I can get this sorted or face cancellation. (I’m aware of the warehouse incident and lack of public announcements from VM, no apology received anywhere at anytime) i hear of customers receiving routers etc but no TV services. kind regards E82
