Recurring Disconnection
Ever since I replaced my Tivo with a TV360 I have been having recurring problems with the internet connection being lost. I have kept getting messages telling me that the wire connections were not right. This has obviously not been correct as by rebooting the box everything started working again. This was extremely annoying and repeated sessions with Virgin Media and visits from different engineers failed to solve the problem. Finally I have had an engineer who has realised that because the TV360 box is on a different floor to the hub I needed an internet booster. Previously I had been relying on an extender and this was periodically losing the signal. I am very grateful to this engineer (Dylan) and disappointed not to receive an email so that I can record my appreciation.Scheduled recording
Hi I have had 3 360 but had 2 of them replaced at the weekend so now have one 360 and two of the stream boxes. Since they have been fitted all our schedules for recording are not working it asks me to subscribe to view them? I believe they are linked to the removed boxes I have factory reset the 360 box and it now shows I have 0% recordings but the old schedule recordings are still showing and will not delete. On my go app it still shows my old 360 boxes so I think these need to be removed off my system. I have reached out to the call centre but I don't think they understood what I was saying. Any advice on how to remove the old 360 boxes off the one I still have
Longstanding TV360 and Broadband Problems
Hi! I gave up posting to the community as nothing was resolving my problems but I'm at the end of my tether now. To review:- Since the end of September 2024 (yes 2024!) I am still getting brief flashes of the CS2004 error message, pixelation and sound dropouts up to 5/6 times in an hour! Also, random Broadband/Internet dropouts crashing streaming, PC connectivity etc.etc. I've had 10 Engineer visits, 3 Routers, 2 new 360 Boxes, new internal cabling and connectors etc. and one entirely new external cable! Nothing left to replace! Been told several times that the issue is with the cabinet, but no-one seems interested in doing anything about it. Issue affecting at least 4 of my neighbours too! Each engineer that turns up is completely in the dark about the history of the problem and tinkers around with it all. The latest thing is to add or remove attenuators and/or equalisers .... usually undoing what the previous engineer did! Don't get me wrong these lads are good, polite and helpful but...... it's not getting fixed. I am totally at a loss as to what to do. Watching TV is becoming a joke, streaming is subject to dropouts and buffering even with 1Gig connection. I've been a customer since the Telewest days some 30 odd years ago and never had issues like this before. Can't somebody sort this out or at the very least let me know what's going on as my Emails seem to be being ignored. Excuse me I have to go and try and arrange engineer no 11. CapantV360 Box - no lights!
My V360 box worked properly for a couple of months but now has no lights. Everything works... that is to say I can watch TV and record shows, etc... but the lights don't work at all. I have tried to reset it, and unplug it for 10mins, usually the power light starts to work, but then after 5mins the lights all disappear again and remain off.
Stream upgrade
I currently have three TV360 boxes and spoke to customer service today enquiring about upgrading to stream. They advised me that an activation fee of £35 (self install) would apply and I could only have two stream boxes and would need to keep one TV360 box as the master. Is this correct? I was under the impression I could have up to six stream boxes. I have not heard of the rule that it’s required to keep one TV360 box as the main/master box.
Handset - Not Thought Out Very Well!
When we switched over to Virgin 360 we received a new handset. Compared to the previous handed we used this one isn't ergonomically designed very well; it's as if the person designing it never tried to use it. I find that the (for instance) Mute button being on the bottom of the handset isn't very practical and causes complication in holding the handset to use the mute feature; the old handset was ergonomically designed so as to have the mute button where you could reach it comfortably. Do you find the Virgin 360 handset awkward to use; I do.Recording Options not Available?
Recently transferred over to Virgin 360 and am find some of the options we used to have under the previous version missing. For instance, I set a series to record but end up with episodes recording more than once. Yesterday found that a program I had set to record was available on both BBC and BBC Scotland soil recorded that episode twice! With our previous Virgin software there was an option to set up which TV station you wanted to record from so this didn't happen but Virgin 360 (unless I'm going blind or daft or both) doesn't have this option.... or is that menu buried away somewhere not obvious? Any advice/ help would be very welcome. RichardTV360 stays off line
We had our upgrade carried out 6 days ago. We have 3 streaming boxes working fine, the new hub working well, BUT, the 360 box has frozen in standby, I have tried all the reboot methods, still nothing, the light on the front is neither red or bright white, an orange looking colour. It took an age to try and explain on the phone about the problem, they do not seem to understand. I insisted on a visit of an engineer, finally the lady on the other dnd arranged that. We were only upgraded from our old v6 boxes and water kept getting into the splitter boxes, apparently the cables after they get to a certain age allow ingress of water that found its way into the splitters. To say we are less than happy is an understatement. We have been with virgin for 7 years, maybe we'll will.be changing soon.v360 upgrade
Hi there, I don't have any issues as such I'm just curious about some things. I upgraded May this year, 2025. It took some time for the channels to settle but that was because of a new router. I'm simply curious about how to retrieve delete recordings like the old system (if possible) and why it states 97% recording space left unless I'm reading it wrong. I have to say I have quite a few recordings but admit I have received a message on the telly saying 'you're almost out of storage space'. Is there a video demo for all features? Many thanks.
