Sky Plus
I have been unable to watch sky plus on the VM Platform. I have contacted Virgin Media and spoken to someone in the technical dept, they are investigating it. They told me to switch off the TV360 box. Then they booked a Technician to come to my house on 4 Feb. Subsequently I was called to say the appointment for the technician to attend had been cancelled. I’ve been informed that I should wait another 72 hours for the issue to be resolved.TV360 Crashing Samsung TV
The title says it all really - I upgraded my V6 box to TV360 on Tuesday, where it crashed a couple of times, and now when powering up the box from standby using the new remote, the Samsung TV will crash a few times before finally staying on. Any help would be appreciated. TIAOnline Recontract - removing TNT sports
I just reconstructed myself online for broadband and TV, with an upgrade of my broadband speed to Gig1 for an excellent price. I have all the contract documents etc. However, I was unable to remove TNT sports which is £18 a month and I don’t use (contract information stipulates 30 day monthly rolling so I figured I could remove any time). Calling them is useless. Last time I recontracted online and wanted to make an adjustment they cancelled the whole thing and it took many phone calls and much frustration to get the original online deal price back. Could someone at VM help me do this? Thanks
Received enmail about TV360, but the clear instructions are rubbish!
Last week I received an email from Virgin suggesting that I upgrade to TV360 (whatever that is...no explanation given) at no extra cost. It asks me to go to Apps and Games/Install now. Unfortunately no such selection is available to upgrade so this fell at the first fence. So what is this all about? What is TV360 and why is the email wrong?It’s been far too long now..
Ordered my TV package on 24th of November with a scheduled delivery date of 6th of December it’s now the 18th of December and nothing has arrived!! please can a customer service representative please dm me so I can get this sorted or face cancellation. (I’m aware of the warehouse incident and lack of public announcements from VM, no apology received anywhere at anytime) i hear of customers receiving routers etc but no TV services. kind regards E82
Losing recordings and all future recordings more than once
Please help. I not only have the problems above but I often have problems with errors popping up to say it cannot show the channel (even when it’s bbc1) error CS002. This box never had a problem before upgrading to tv360. I can’t keep on with this service. When I tried ringing virgin and chose tv option they sent me a link that gave me a stranded 404 error message. Choosing the broadband option just got me to do a factory reset of the hub. I also have issues where it stops me accessing the apps but if I reboot tv360 then hub then tv360 it gets working again. The connect app says that I don’t have problems. Please help me quickly 😤😤
Noisy v6 box
Hi there. I upgraded to tv360 a few weeks ago and since then my v6 box has been unbelievably loud. ( fans spinning ) to the point where I'm having to crank the volume up on the tv rather loud to dround out the whining noise of the fans. It's quite irritating when trying to watch something. I did not have this issue before the upgrade to TV 360. Anyone else have this issue? Are they supposed to be this loud? Or is it a faulty box since the upgrade? Tried restarting / hard reset still the same issue. Any help would be appreciated it's driving me crazy!