Forum Discussion

atypicalandrew's avatar
atypicalandrew
Tuning in
9 days ago

CS2000 errors

I've been unable to watch recordings or pause live TV - attempting to pause results in CS2000 errors. I called the helpline last night and was asked to check the network cable, connect via Wi-Fi and to try a different network cable. (I'd already explained that the iPlayer on the TV box works fine so it's unlikely to be a network issue.) These steps didn't help. I tried a factory reset which also didn't help but a factory reset with hard disk format did restore the service for about three hours. Overnight recordings failed ('failed due to a technical issue') and pausing live TV didn't work again this morning.

I think it's time to suspect a fault with the TV box (it's a V6 box that was upgraded to TV360 last autumn). It's at least eight years old so it wouldn't be a big surprise if the hard disk was failing! Is there a way to request a replacement box be sent without going through the troubleshooting again? When I received the V6 box to upgrade whatever went before it was just sent through the post, so I'm assuming and hoping there is still a way.

(PS CS2000 isn't listed on VM's TV error codes page. Might be worth adding? https://www.virginmedia.com/help/check/tv-error-codes )

 

Tv360

4 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    9 days ago

    CS2000 is a channel failed error, and the advice is to check your  cabling, especially that the white coaxial is secure and free from any kinks. If you are using an ethernet cable then make sure that it is snug and tight, also reboot both the 360 and hub  at the same time so they can make the handshake again.

    It does appear to be a probable hard drive problem if you are unable to pause and rewind live TV as that is the same as recording, and also have further failed recordings since performing a full factory reset.

    How much free space is showing on your hard drive?  Recordings > Recorded > View all > It will show a percentage in the top left hand corner of this screen

    One previous poster with this issue solved it because, "The white converter lead mush be a bit dodgy. Upon wiggling the cable the 360 box picture broke up. I swapped the lead for a standard f type to standard ariel adapter and that solved that problem. "

    Depending how quickly you want this fixing you can either report it as a fault (option 2) when dialling 150 from a Virgin landline, or 0345 454 1111 from any other phone, or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

    • atypicalandrew's avatar
      atypicalandrew
      Tuning in
      9 days ago

      Thanks for the suggestions.

      As I'd mentioned in the OP, I formatted the disk so it was 0% full when the errors occured this morning. The disk had also needed a format in December and since then the drive has never been more than 10% full.

      TV box and hub have been restarted multiple times. The network cable is definitely OK because the apps (e.g. iPlayer) have worked throughout. In fact the only thing that made any difference was the drive format (an earlier reset to factory settings without the format didn't make any difference).

      I'll have another try with the helpline tonight. Thanks again for the ideas.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        9 days ago

        Hi again atypicalandrew​ 

        The "white converter lead" I mentioned is the small white cable that goes into the back of the 360 box. It links the coaxial cable to the 360 box in my set up, but if it's flimsy it can affect the box operation. It's shown around the 2 minute 14 mark in the youtube video <Here>

        (It's the cable adaptor in the picture below)

         

  • atypicalandrew's avatar
    atypicalandrew
    Tuning in
    8 days ago

    Thanks. All of the cables are secure.

    Despite the disk being formatted, last night the box reported that 'storage is full' and 'you don't have any recordings yet.' I talked to VM support again last night and they've agreed to escalate the problem so I'm hoping to receive news of a replacement box or appointment soon.