Since switching to 360 we have had nothing but problems. I am constantly having to reset the box due to apps/channels/recordings not loading. All recordings and series links had been completely erased a few weeks ago. Now have CS2000 error code when trying to pause live TV.
Will I need a new box? As it is a few years old; only got a new remote with the change over. How do I go about this?
TIA
Now also have another error: CS2214 and it fails to play any recordings
If you can't pause and rewind live TV and are having problems with the box deleting recordings then it sounds like it now needs replacing.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
Hi Evanjack4003
You do have a hard drive issue and the box needs replacing. A member of the forum team may pick this up for you in a day or two. If you want the box replacing quicker then you need to call in and speak to Faults (option 2)
CS2214 (recording playout failed) can be caused because the 360 has lost it's internet connection. The playback failure can also occur due to a hard drive issue. This ties in with your CS2000 error since you are unable to pause and rewind live TV as that is the same as recording. Again the loss of your recordings and series links are classical hard drive errors.
Hi Evanjack4003 👋
A warm welcome to our Community Forums and thanks for your post.
I am sorry for the issues with your service and would love to help you further.
Will pop you a PM 📩 now and we can take it from there.
Speak soon!
Hi all,
Many thanks for the replies. Managed to speak to someone over the phone and they agreed was a fault with the box. We have now had a new box delivered and fingers crossed everything is working so far.
Thanks again
Hi Evanjack4003,
Thank you for the update.
We're happy to hear this is resolved.
If you do have any questions, please pop back to us and we'd be happy to help.
Take care.
