Error Code: CS2000
Since switching to 360 we have had nothing but problems. I am constantly having to reset the box due to apps/channels/recordings not loading. All recordings and series links had been completely erase...
Forum Discussion
Now also have another error: CS2214 and it fails to play any recordings
If you can't pause and rewind live TV and are having problems with the box deleting recordings then it sounds like it now needs replacing.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.