V6 not recording during standby
I have recently had my V6 TV box upgraded via software to 360 and have also received a new remote. In the settings there is a standby mode with timings of 4,5,6 & 24hrs before the box will switch off if idle and hasn't detected any active device connected to it. This creates a problem if I want to set to record programmes further ahead of 24hrs as when I am away the box will switch off and will therefore not record the set programmes. There is no setting I can find to switch off standby mode. I recently changed the standby timer from 4 to 24hrs as I found the box switched off when idle and did not record any scheduled programmes. Switching to 24hrs has made no difference other than keep the box awake longer so increasing the possibility of detecting a signal from my TV when it is switched on. This is particularly irritating in that if I am away for more than 24hrs there is no certainty that any scheduled recordings will proceed. My tv has a standby mode which can be disabled why has this new 'improved' Virgin box not have the same facility. My current standby settings are active start, 24hrs. My 360 box is Arris-DCX960-MPA+. Please advise if there is a software issue or a possible fault with the box (please note there was no issue before the software upgrade). Regards94Views0likes6CommentsArea 31 TV issues
I had no issues until VM announced they were resolving an issue of TV and Broadband on Wednesday. Received a txt Thursday saying issue resolved which coincided with loss of broadband (since recovered) but now the TV service is unusable. I've rebooted hub and the 360 boxes several times. Latter state there is an issue with the coax connection.. but there was a problem until the work in the area was "completed". Any others have issues in the Area 31 / Cambridge location?40Views0likes2CommentsProblems with 360 upgrade
I have a V6 box and received the remote to upgrade to 360. The problem is that the new software was installed but is now stuck on the video about the Remote and use of 360. The remote won't work on the screen or to switch off the box. I can use the remote though to switch through sources and the TV button works. I have tried all the suggestion on this Forum for switching the box on and off at wall socket, and with On-Off switch coupled with the power and + and/or - button. I've also switched the internet off and on. Any suggestions?Solved125Views0likes5Comments360 upgrade and apps
So, as well as the discussed 'shortcomings' of the supposed 'upgrade' (I wish I could go back to my V6 but apparently you cannot), is there a way to get rid of the 'bloatware' apps? Also, can I add my own apps? Or, are we to just accept that Virgin Media and their owners know better and I am paying for a service that I never agreed to? i.e. most apps I do not use, and you cannot hide/arrange any of them. Please do not tell me sure your most used apps are at the bottom and if you could just scroll past the stuff they are trying to sell me, or tell me to just speak into the device (I do not want to nor feel I should). Why not put the most used apps at the top? Almost like they want you to waste time/effort in passing apps that I might sign up for - no chance. I also feel l like I have been 'duped' into the upgrade...subject: "Your TV box needs an upgrade". Also, feel mis-sold on the 'you aren't getting the most out of your services". Is there a way to cancel a contract early on the basis of a degradation of service? Anyway, its that bad an experience I will not be renewing when my contract ends in December of this year.128Views0likes6CommentsPixellated Channels
I have been a Virgin customer since it was Eurobell, having signed up in 1999, but when my current contract expires next month, I am considering moving to a different supplier. The reason? So many of the TV channels my wife likes to watch are so pixellated in the evenings that they are unwatchable. And we're not talking obscure edge case channels here: BBC 1 to 4, ITV 1 to 4, and many other main channels are basically unviewable after about 6 in the evening. It started with BBC1, with the problem starting during the Spotlight local evening news progam each evening, and steadily getting worse. Over the last year or so, it has spread to other channels, and now affects a large portion of our Mega TV package - many channels actually show a "Channel Failed" message. We've called out engineers, and the last one replaced the 360 box, but it hasn't really fixed anything. When we talk to the support line, they tell us their diagnostics shows nothing wrong. I can see that there have been many threads on similar things over the last two years, but none of them seem to end in a positive outcome: can anyone point me out a successful resolution that I can use to resolve the issue, or should I just look for another supplier? I've recently retired, and am now on pensions only, so the prices the alternative suppliers are offering are very tempting - I certainly don't feel I'm getting £90 plus worth of service from Virgin at the moment! John Orange Plymouth, UK125Views0likes4CommentsRecordings Buffering on Playback
Hi - I have a Virgin Mega package…350MB broadband, 1 main Tv360 box and 2 Tv360 slaves. Within the property I have a mesh wifi network which is optimized regularly. My understanding is that all recordings are stored on the main box and streamed to the other boxes over wifi. When streaming recordings to either of the slave boxes I continually get buffering issues with a message to check my network settings. However, when I stream the recordings to my mobile phone, they play without an issue. Can anyone offer any advice? ThanksSolved186Views0likes14Comments360 Mini Box - CS1011
I have just upgraded my V6 box to 360 - all OK although a few issues with pairing the remote I am in the process of replacing my current TIVO box with a 360 Mini as part of the same upgrade. Hardware installed but once the box has been connected to my WiFI is has 'hung' for around 10 mins then issues error code CS1011 - Unable to retrieve your account details Can this be resolved without resorting to calling support? CheersSolved152Views0likes2CommentsNo sound on iPlayer on V360
I just updated to Virgin 369 today, and have logged into all the apps I use (Netflix, Disney +, Prime, iPlayer). All are working fine except iPlayer which has no sound. I’m using my TV’s native sound output, no sound d bar or external speakers etc. Connected via HDMI, exactly as was prior to update (when iPlayer had sound)… Whats changed after update and how can I get sound on iPlayer?72Views0likes2Comments