Since Saturday our landline has not been working, pick up handset and get a dial tone, enter a number and it goes to an engaged tone straight away regardless of the number (even 150, 1471 and 1571). Tried rebooting hub and swapping to a corded phone ...
I have only just noticed (today) that my landline is not working. I have a dialling tone but when i dial another landline/mobile number/1471 or 1571 I get the engaged tone. If anyone tries to ring me, the phone does not ring but goes straight throug...
Hello I went to the O2 site in order to find out how much I owed on my mobile phone which is with Virgin, directed to a Virgin Media panel, asking for some details i don't have, gives a number to ring if you don't have the details. I rang it then tol...
Hello,I've recently signed up to Virgin but I can't find any guidance on this. Our existing service is currently with NOW Broadband (which I understand is operated by Sky).I presume the VM number port request notifies the existing ISP of our intentio...
I moved house a year ago into one which did not have Virgin. My landline has never worked, but it's so complicated and time consuming trying to get in contact with someone to get it fixed that I've just never used it (it's part of my package). There'...
I have bought new telephones (cordless) since plugging the phone in to landline socket and mains electric socket the phone will not ring when someone calls our number. I can see on the handset the number that is calling butno sound. I can make outgo...
Just received bill and noticed I've been charged for landline call. We don't use landline. We don't even have a phone. How can it be sorted and charge removed? I'm more than happy to remove landline for good.
Hi,I'd like to find out if I've got an existing loan agreement with Virgin Mobile as I am still paying for a handset (Samsung S20 FE) I've had since 2020, and since the O2 move last year, I'm certain I've finished the payments for that device. I'm on...
Rang helpdesk finally got second line who told me to factory reset hub 4 and then promptly disconnected. I biw have no broadband no phone so matters have only got worse. I worked IT systems for years and they seem to be reading from a useless check...
