Adapter Before you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Our letter will provide more details on why this is happening. Around 3 weeks before the migration, you'll receive an email and a text with further info on how to order your adapter. Once you have the adapter, you can use it to plug your phone into your hub. Router Plugin Port Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. You must ensure that you plug your landline with the adapter into port 1, which will be the top one. Handset compatibility Any corded or cordless landline handset should work with our adapter, with the small exception of a few much older models. If your handset wasn’t working previously via a wall socket and doesn't work when connected to your hub with the adapter, this is an issue with the handset and we would advise trying a different model in the first instance. If you have multiple portable DECT handsets in the home then you will only need to connect the master handset into your hub with the adapter, meaning it needs to be located near the hub. If you have multiple handsets that aren’t portable and connect to extension sockets in your home then you may need a technician visit to make some in-home wiring changes. Broadband service Your landline & broadband services run on separate channels, so having both running through your hub won’t impact the quality of your broadband service. ... View more

I've tried phoning 150 and clicked on the 'I need a technician' part of the 'Your phone service is changing' email completely without success. I have a main phone which isn't in the same room as my hub as well as 2 extension phones. An adapter has just arrived in the post but no mention of a technician's visit. Does anyone know how I can Virgin to respond ? ... View more

Hi  Due to problems with our landline we had to call an engineer for a repair. These were ongoing problems that have resurfaced over the years. The engineer was very good and efficient but we were given no choice but to have a phone installed into the Hub - although we did voice issues about: 1) Not having a service during power cuts  2) Losing our phones on the 3 extension sockets in rooms outside of (and on different levels to the Hub)  After the visit I did some research and found that it is possible to have an installation which would help with both the above issues. My question/request is how can I get this remedied? I cannot see how to actually send this enquiry/request to Virgin Media directly and so I am using this Forum - hopefully it is an appropriate place to do so. Many thanks David  ... View more

Our main phone connection is downstairs near to the original location of our hub. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. Will we have to move the base unit of the phone to be nearer to the hub or is there some other solution? We do not want to move the hub as it is in the optimal position for wi-fi coverage in our house. ... View more