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Recent Content

Recontracted - equipment issues
For reasons not worth going into here, I was going to switch away from VM to EE/BT - but that didn't work out. Prior to removing the Tivo box I went through the steps to reset the box (deleting everything) so when the box was popped in a box back to VM it was clear of all our recordings. The Tivo reset was a mare seeing as hours later it would not restart - all we got were a few screens saying Welcome or Starting Up or an icon with an arrow. We gave up in the end and removed the box. Problems two was a cable was damaged which will need replacing. We decided a couple of days with EE/BT that what they'd installed was not as described and as there was a 14-day cancellation we gave notice to them that we were not happy, and they were ok with that. What I have now a problem with VM - given that we are now in a new agreement with you, your 1st-line support people (who sound like they read scripted answers a lot of the time) said they will need to run tests - but, despite me telling the the actual physical equipment problems he kept saying, if a test isn't carried out, an engineer cannot be booked. Madness - I am soon to have no supplier at all and VM are actually being hopelessly not interactive (script following) HELP! Ed
EdKings
23 minutes ago Place Virgin TV 360
26Views
0likes
2Comments
BBC iPlayer to stop working soon
Dear Virgin Media, It was disappointing to read your recent email that support for the BBC iPlayer is ending in July on your Tivo service. There is a query I would like to ask you regarding this, please can you message me as soon as possible so I can send you a private message? Thanks
Seren11
34 minutes ago Place Virgin Media: TiVo® service
496Views
0likes
23Comments
New box making whirring noise
Hi, my 360 box was changed due to a faulty hard drive on 28/6/2025 unfortunately the new box is constantly making a whirring noise. Can you help please.
Pamela09
2 hours ago Place Virgin TV 360
5Views
0likes
0Comments
Performance affected by cable length
I recently had 2 fairly long cables made up by a Virgin engineer. one for the TV, and one for the router. Does the length of the cable affect performance with the 360 box and the router, also, is the performance affected if the cables are coiled (because longer than needed). Thanks.
pete37593
2 hours ago Place Virgin TV 360
100Views
0likes
5Comments
Not happy I am 70 years old
Yes I’m old but need help my 360 is somehow not connected to the wifi please how do I redo it? thanks
gillymcgilly55
3 hours ago Place Virgin TV 360
71Views
0likes
7Comments
Low RF Signal on Second VM box
I have two Virgin TV boxes. Here's the set-up: The Virgin Media service is cabled from the street into the omnibox which on the side of the house. Here, there is a splitter. One cable goes to the internet on the other side of the house, the other cable goes to the living room. In the living room, there's another splitter. One cable goes to the VM box for the TV in here (diagnostics show a 98% RF signal strength - great), the other cable goes upstairs (chased into the wall) to the bedroom. The cable length from the downstairs splitter to the box in the bedroom is about 6 meters and all connections are good and tight. The upstairs box (an old TiVo box) is only getting 33% RF signal. Now, the box works but I was wondering if this signal strength is an issue and if so, how to increase said signal. Thanks.
otronics
4 hours ago Place Virgin Media: TiVo® service
35Views
0likes
4Comments
TV 360 box will not start up
My main TV 360 box is stuck on the welcome screen with an orange power light. It had been a bit temperamental for the last couple of months, requiring a factory reset on a few occasions, but now it will not start up at all. The internet connection is okay, and the secondary box in another room is working as normal.
garner
5 hours ago Place Virgin TV 360
1.5KViews
0likes
9Comments
Tivo upgrade to 360
Does anybody know if I update my TIVO box to a 360 box, can I keep my legacy Mix Channel package. Co Pilot says I can if specifically state it in my application. But I think I will need to get it in writing.
Geoffgil
5 hours ago Place Virgin Media: TiVo® service
148Views
0likes
17Comments
Code CS2000
Hi Virgin Media, I updated to 360 at the end of April & keep getting the CS2000 code, non of my recordings are working (not recorded or able to play if shown), I cant pause, rewind or record anything. I have followed all the advice by unplugging, resetting etc with no luck. I occasionally get Code CS2518 but not often. Please help!!!
Ding287
6 hours ago Place Virgin TV 360
cs2000
90Views
0likes
7Comments
Tivo upgrade
How long does it take for the replacement 360 box to be received. We agreed to change on 20 May but after receiving new contract have still not received or heard when the new box will be delivered. Also we cannot find anywhere on the Virgin site to deal with this problem.
Nellie3
6 hours ago Place Virgin TV 360
149Views
0likes
10Comments