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V6

For all V6 box & service questions

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For all TiVo service and TiVo box questions

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For Virgin TV Go, TV Control, and other mobile TV apps

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Stream

For all questions related to our Stream box

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Activity in TV

360 upgrade looks the same?

Hi. I’ve received my 360 remote today and followed the onscreen upgrade instructions. it states it’s completed as the upgrade app is no longer showing however nothing has changed? Am I missing something? The remote works, the my shows recordings have...

emma831 by Just joined
  • 53 Views
  • 2 replies
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Error code

HiI am trying to follow 360 upgrade process however halfway through it stopped working and now I keep getting error code MA1/4/11.Any ideas how to fix this.  I have switched V6 box off several types and even reset wi-fi but error code keeps appearing...

Recordings disappeared

Tonight I had issues with TiVo box not working and kept restarting for 1.5hrs. Had arranged for engineer to come out tomorrow but when I tried putting it on again later it was working just had to set up my remote, but have just noticed the 96% percen...

Lindatra by Just joined
  • 4 Views
  • 0 replies
  • 0 kudos

Hi, this is a new problem for us. Only happens in BBC, sound drops for a second or two every couple of minutes. We’ve reset the box, checked the cables which is the usual advice from Virgin customer services, nothing works. No other channels or Apps ...

Resolved! Virgin TV, Keep it simple.

Recently i helped an elderly neighbour reconnect to virgin. Another friend of his encouraged and helped move him onto Sky Stream. It totally confused him, to be fair it did me a bit. It looks great but trying to find the program guide, what a palaver...

Yaesu by Tuning in
  • 1355 Views
  • 2 replies
  • 3 kudos

MA1/4/11 TV 360 Upgrade Error

I have received my new remote and have tried to install the upgrade today but it’s failed and I keep getting this error message.  I have tried all of the suggestions from other forum posts (turning off an on, attempting to reboot, turning off and on ...

No tv connection this evening

4:40pm today.  Just settling down to watch a Star Trek movie and five minutes into the film, the screen froze.Checked all cables and switched off at the mains, but just getting a “Starting Up” message and the digi box constantly flashing a red light....

Scrambled picture on certain recordings

New 360 box ( checked all connectors are tight) but recordings for stv are scrambled and aren’t even of the show I was recording! I hate the remote with it too and the clunky steps you now have to take to access recordings, info etc instead of 1 butt...

paris by Dialled in
  • 33 Views
  • 0 replies
  • 0 kudos

Need TV360 box but confused how to order

I have been a customer of Virgin for years & I've been told that I need to order a TV360 box because the current is out of date. I have been trying to find how to order it from my control panel without success, please can someone say how do I order i...

john55x by Joining in
  • 139 Views
  • 3 replies
  • 0 kudos