Forum Discussion

LJB091's avatar
LJB091
Joining in
4 days ago

Tv box upgrade

Hi,

Im having an issue with my tv box upgrade.

I received an email stating that I need to upgrade my tv box.

I have gone through the process through the email and Yodel have delivered the tv remote, however i haven’t received any email regarding the tv box.

Every time I try to login to request it again, I need to verify my email. But I’m just in an endless loop of opening the verification email and then it doesn’t do anything. 

Im stuck at the moment.

 

Thanks.

4 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Do you have a tivo box or a V6 box?   /tv-fault/which-tv-box?

    If it's the oldert tivo then it will need swapping out for a new 360 box.   If you have the V6 then the current box receives an over the air update to convert it to run 360.

  • Except when the over the air update fails and you are left without a working TV service...

    • japitts's avatar
      japitts
      Very Insightful Person

      Except when the over the air update fails and you are left without a working TV service...

      If this has happened to you, I'd suggest starting a new thread.

  • Hey LJB091, thank you for reaching out and a warm welcome to the community, we are sorry to hear about your TV issues.

    As mentioned if you have a V6 box you will only get a new remote.

    The rest will just be software upgrade.