Hi,
Im having an issue with my tv box upgrade.
I received an email stating that I need to upgrade my tv box.
I have gone through the process through the email and Yodel have delivered the tv remote, however i haven’t received any email regarding the tv box.
Every time I try to login to request it again, I need to verify my email. But I’m just in an endless loop of opening the verification email and then it doesn’t do anything.
Im stuck at the moment.
Thanks.
Do you have a tivo box or a V6 box? /tv-fault/which-tv-box?
If it's the oldert tivo then it will need swapping out for a new 360 box. If you have the V6 then the current box receives an over the air update to convert it to run 360.
Except when the over the air update fails and you are left without a working TV service...
Except when the over the air update fails and you are left without a working TV service...
If this has happened to you, I'd suggest starting a new thread.
Forum TeamHey LJB091, thank you for reaching out and a warm welcome to the community, we are sorry to hear about your TV issues.
As mentioned if you have a V6 box you will only get a new remote.
The rest will just be software upgrade.
I have the TiVo box and I still can’t get beyond the endless loop of email verification.
I have just received this text
“Great news. We've successfully activated your Virgin Media kit. For more help or info about your new products, tap this link: virginmedia.com/help or for install guidance go to virginmedia.com/QShelp”
I haven’t received the new box.
You have been deceived by Virginmedia. You didn't 'need to upgrade'. You could have stayed as you were. They wanted you to change because it saves them a little money. They don't care about the inconvenience to you.
Forum TeamHello LJB091.
Thanks for your post and welcome back to our community.
Sorry to hear about the issues you're facing with the upgrade to our 360 box.
Can we ask if you still need help with this?
Gareth_L
