Unable to sign in to Virgin go App on Samsung Galaxy Tab

Firstly I used to sign into My Virgin Media and VM TVGo using my virginmedia.com email address, up until Monday when I set up VMO2 login and used my sky.com email address. Since then I sign into both apps using my sky.com email address.

I have a number of android devices including a Galaxy Tab A8 (SM-X05) running android 14 One UI version 6.1.  Also an Honor Pad 8 (HEY-W09) running Android 12. and an Honor Magic V2  (VER-N49) running Android 15.  I have Virgin TVGo version 5.19.11909+19150 prod installed on all three devices.

Following setting up the VMO2 login I had to sign into VMTVGo  on my android devices by entering the sky.com email address, the email address was recognised however then I saw an onscreen message that my passkey wasn't verified and I had to either try again, or choose another way to verify.

I clicked on Verify another way (the link was just below the blue Try again icon) and an onscreen message indicated a verification link had been sent to my sky.com email address.

When I opened the email sent to my sky.com email address  I had to click on a blue Verify it's me icon.  After clicking on that a browser window opened on my PC and I then clicked on a blue I requested this link icon. Then another browser window opened titled Finish verifying your email address. I then clicked on the Verify and continue icon in the browser, and TVGo opened up on my android device.

Please note the emails and browser links are only valid for 10 minutes, and be sure to check your spam/junk folders in case the emails aren't showing in your inbox.

Thanks for sharing. I think the problem might be miy vriginmedia email address I used when registering for the My VMO2 ID, I just selected that as I knew it existed as part of my package but I don't normally use that email address. As it was unique I thought I would use it, however when I try to access my email using the quick link it states mail is currently unavailable because either the account is locked or does not exist any longer. Now I'm trying to register an alternative email address against my new VMO2 ID to see if this helps, however, the link comes to my gmail account and when I click it to 'verify' it says the link has expired even though I'm doing with within 60 seconds! So still unable to login to apps.

Just to add, I realised maybe my mailbox is deleted or disabled but the Virgin Media ID was still active as I was using it to login to VM portal before last Monday with no problem. So the ID exists and it also found my VM contract when I linked it to my VMO2 ID account. Still trying to add Gmail but when I click 'verify it was me' then the option to recognise the link it says it's expired again almost immediately after it has been sent.

Same here 2 weeks down the line

I too have the same problem. I can sign in find with my android phone (S24) my Samsung A8 tablet, but not A6. Pressing Sign In produces a blank page. I have signed into my VM emails nothing in there relating to the issue and have deleted/downloaded the TV Go app and followed all the other suggestions to no avail. I agree that this is not a satisfactory service! 

Same problem here, 2 Samsung Galaxy tabs (fully updated, app reinstall etc) not working PLUS a Fusion tablet, exact same problem. Only works on mobile device since the VMo2 login change. Maybe this is something to do with 'conditional access' settings on VM platform and those tablets, software versions not meeting some criteria to authenticate? Either way all other apps continue to work fine..... only Virgin Media app is not working since the Auth changes

Same issue here - changed to VirginO2 ID and things stop working... typical Virgin media execution in my experience over years of pain with such poor quality integration and change management with most products and services.  I don't use the crappy Virgin TVGo app for watching ordinary TV as it is just terrible, but if you get Sky Sports via Virgin instead of directly as a Sky customer, you have to sign into the Sky TV app with your Virgin Media ID... and of course because that won't work on the device it won't accept the Virgin sign in details to log in and I can no longer watch any Sky TV Sports channels any more.  And before good old Virgin support people chime in blaming the Sky TV app, it absolutely ISN'T that.... I can't log into the VirginTVGo app on the device either... it just gives me the same blank screen that just sits and does nothing except let me cancel sign in  after getting bored of the black sign in screen doing nothing. It works on every other device I've registered since to try, but the one that has worked for years just stopped working as soon as Virgin changed my ID to Virgin O2.  And yes, the tablet IS up to date, and YES, I have removed & reinstalled both the Virgin and Sky TV apps, AND removed the data, AND cleared all caches, and it STILL does the same thing... just sits looking at me doing nothing with the Virgin app sign in screen.  If I log into my account on the tablet with a browser to manage devices and change security settings to switch between password and passkey, it asks for a certificate that doesn't exist and wants me to browse to a folder where a certificate can be found to install ... which of course I don't have... because Virgin's apps and methods are useless and flawed.... So now I've tried everything, read about all the other people having the same problem and getting nowhere, and all the deflection from Virgin support about why it's all the users' or their devices fault and not their crappy account sign in system that they've changed recently, and I can't watch the channels I pay for on the tablet I use in my office.  Things go wrong when something changes... It is Virgin that have changed their sign in process and security... my device has not changed at all.... this is a Virgin issue and it needs fixing!!! 

Hi folks

I have a similar issue to above.  This affects bot TV Go and the sky sports app.  All was working fine until a few weeks ago.  Now in either app when i try to sign in all i get is a blank screen.  The sky sports app doesn't move to the virgin sign in when i press the virgin media login button.  The tv go app just returns a blank screen.  

I am using a samsung tablet.  I get the feeling it wants a mobile connection rather than wifi but not having any mobile comms on the tablet makes it impossible to prove this is the issue...

Any assistance would be much appreciated. 

I have taken all the  default steps, clearing app cache, data, reinstalled the app etc...

Just for information, this is now working on both our Samsung Galaxy Tab A's, no idea why it just started working, for the first time it prompted to enter a username and password instead of a blank screen...