Forum Discussion

andysitton's avatar
andysitton
On our wavelength
5 days ago

How do I Uninstall 360?

Literally EVERYTHING about it is worse than what I had before. I didn't even ask for it so I consider this mis-selling.

First, there is no way to get rid of the channel logos in the on-screen program guide. They are SO annoying and completely unreadable. I wan the name of the channel next to the nuimber, that's all. I DO NOT need a stupid difficult-to-read logo designed by a four year old. Do not interpret this as a request for better logos... I want NO LOGOS... ever! 

Next, there is no way to manage Series Links. 90% of my viewing is series links. I used to press ONE BUTTON to get to my shows, now I have to press SEVEN!!!! And all that gets me is a list of currently recorded shows. There is no list of series links, only of recorded shows, no wish list and no undelete.

There is no sub-titles shortcut and I still haven't figured out how to turn them on and off... probably another god-knows-how-many button presses.

I'm not a child... I don't need to have a conversation with a gadget. If I were blind I MIGHT ask for voice control, but I'm not and I didn't and I absolutely do not need or want it.

This isn't an "upgrade", it's a very significant DOWNgrade. EVERYTHING was better the old way.

I want things back the way they were. The way I see it, Virgin's options are:

  1. Reverse the software change and let my box work the way it used to
  2. If you can't reverse the damage, send me a new box that will work the old way
  3. Cancel my subscription... there are other providers.

Take your pick. If you don't choose Option 1 or 2, *I* will choose Option 3

 

8 Replies

  • japitts's avatar
    japitts
    Very Insightful Person

    A migration from TiVo/V6 > TV360 is a voluntary move to a completely different operating system, much like moving from Windows to Linux or similar. But it's also a one-way trip.

    Unfortunately for you, the differences you've outlined are well documented examples of where TV360 operates differently to TiVo/V6.

    Can you explain the specific circumstances which led to you converting to TV360, and how it became installed without you asking for it? The forum staff will no doubt want to know, otherwise options 1 & 2 will not be available to you.

    Cancelling your TV service will be at cost if you're within your minimum term.

    • andysitton's avatar
      andysitton
      On our wavelength

      They sent me an email that said it was "necessary". From what you have said, it seems that was a deliberate untruth, which is useful information. Thank you.

      • japitts's avatar
        japitts
        Very Insightful Person

        Can you post a screenshot or photo of that email?

        It may well be similar to a couple of I've received, and I thought at the time was sailing pretty close to the wind. Whether responding to a marketing message with what VM will see as a request to convert software, is seen as mis-selling, could be an interesting point of debate.

        TiVo-firmware is licensed and very recording-centric. Horizon-firmware is in-house to Liberty Global (VM's parent company) and has been amended in the UK to support HDD-recording - but is otherwise very online-centric.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    There is no need to press seven buttons for series, just use voice control and say "planned recordings". Then highlight a series and edit accordingly, several options for which series to record, keep at most, protect from auto-delete, extra time before and extra time after.

    • V1nce_A's avatar
      V1nce_A
      On our wavelength

      Regarding subtitles, there's an option within "settings" to have them on automatically or not at all.  By pressing the "three dots" on the right hand side of the remote it will give a subtitles option for the programme you are watching and you can turn on/off.

      Like you, not impressed when I originally moved over and thought it was a downgrade.  However, since then I've got used to what is available (not everything that I had with TiVo is available) and things do seem to have improved since the 5.19 update.