How do I Uninstall 360?

Question

Literally EVERYTHING about it is worse than what I had before. I didn't even ask for it so I consider this mis-selling.

First, there is no way to get rid of the channel logos in the on-screen program guide. They are SO annoying and completely unreadable. I wan the name of the channel next to the nuimber, that's all. I DO NOT need a stupid difficult-to-read logo designed by a four year old. Do not interpret this as a request for better logos... I want NO LOGOS... ever!

Next, there is no way to manage Series Links. 90% of my viewing is series links. I used to press ONE BUTTON to get to my shows, now I have to press SEVEN!!!! And all that gets me is a list of currently recorded shows. There is no list of series links, only of recorded shows, no wish list and no undelete.

There is no sub-titles shortcut and I still haven't figured out how to turn them on and off... probably another god-knows-how-many button presses.

I'm not a child... I don't need to have a conversation with a gadget. If I were blind I MIGHT ask for voice control, but I'm not and I didn't and I absolutely do not need or want it.

This isn't an "upgrade", it's a very significant DOWNgrade. EVERYTHING was better the old way.

I want things back the way they were. The way I see it, Virgin's options are:

Reverse the software change and let my box work the way it used to
If you can't reverse the damage, send me a new box that will work the old way
Cancel my subscription... there are other providers.

Take your pick. If you don't choose Option 1 or 2, *I* will choose Option 3

japitts · Answer

Can you post a screenshot or photo of that email?

It may well be similar to a couple of I've received, and I thought at the time was sailing pretty close to the wind. Whether responding to a marketing message with what VM will see as a request to convert software, is seen as mis-selling, could be an interesting point of debate.

TiVo-firmware is licensed and very recording-centric. Horizon-firmware is in-house to Liberty Global (VM's parent company) and has been amended in the UK to support HDD-recording - but is otherwise very online-centric.

japitts · Answer

A migration from TiVo/V6 &gt; TV360 is a voluntary move to a completely different operating system, much like moving from Windows to Linux or similar. But it's also a one-way trip.Unfortunately for you, the differences you've outlined are well documented examples of where TV360 operates differently to TiVo/V6.Can you explain the specific circumstances which led to you converting to TV360, and how it became installed without you asking for it? The forum staff will no doubt want to know, otherwise options 1 &amp; 2 will not be available to you.Cancelling your TV service will be at cost if you're within your minimum term.

andysitton · Answer

They sent me an email that said it was "necessary". From what you have said, it seems that was a deliberate untruth, which is useful information. Thank you.

newapollo · Answer

Hi andysitton,You were previously running a V6 box, so unless you've renewed your current package to one that contains Disney+ and/or Paramount+ (only available on TV360 and Stream) it shouldn't have been necessary to have to change to the Horizon based 360.On the 360 pressing the Context key (3 dots) brings up a sub-menu that contains a subtitles shortcut if they are available on that channel/program.&nbsp; I see you don't want to use the voice control, but holding the voice control button on the remote and saying 'subtitles' turns them on,&nbsp; holding the voice button and saying 'subtitles off' turns them off.&nbsp; Subtitles can be turned on/off permanently from within the Accessibility Settings. Pressing Voice Control and saying 'Recordings'&nbsp; takes you directly to recordings rather than having to use 5 or more of key presses.There isn't an option to turn off the channel icons showing in the EPG.&nbsp; If you've lost internet connection on the 360 then the icons will stop displaying, however the EPG will also fail to update and you will lose access to apps, On Demand and catch up services if the internet isn't working.&nbsp;

Mr_K · Answer

We're you on the old Tivo box, not V6? They sent something out recently saying if you wanted to keep iPlayer you had to 'upgrade'.However you are right about the 360 'upgrade', its a downgrade with a lot of functions and features lost. VM have been less than clear and hidden behind the incorrect word 'upgrade', giving no more detail. Once you discover the detail and features lost, there's no way back.&nbsp;Could be worse, you could have have their latest stream box that doesn't even record. They seem to have a policy of steadily downgrading their hardware.&nbsp; This is apparently progress...&nbsp;

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How do I Uninstall 360?

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