Forum Discussion

Philstringy's avatar
Philstringy
Dialled in
9 hours ago

360 box issues

Hi, we have the V6 box updated to 360.

We have had several issues over recent weeks / months.

First we couldn't pause / rewind, also had some volume and mute issues so we reset keeping recordings.  That worked in the short term at least.  Since then we often can't access apps correctly, trying BBC i player the TV screen just went blank, again reset.  Now on several occasions there is no icon in the relevant app thumbnail and it seems everytime we access iplayer, more4 or whatever we have to sign in again?  Also the voice command often doesn't work i.e fast forward 4 minutes.  The initial problems indicated that potentially the hard drive was on the way out (although I recall the box when it was V6 was replaced for that reason.

Can someone from Virgin please assist?

Many thanks

1 Reply

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    6 hours ago

    Ensure the Ethernet and connector cables are firmly in place. Switch off the box at the wall socket, wait 30 seconds and switch on. Does that solve the problems.