ContributionsMost RecentMost LikesSolutionsRe: Recordings Buffering on Playback Run an Ethernet cable to one of the 360 minis and you will quite likely find it works well. Re: No service - cable accidently cut. You will get a tech who will see if he can fix the break, otherwise he'll report that a new cable is needed. Re: Sign in page not working. If you've been moved from the legacy DOCSIS network to XGS-PON, I don't think VM has yet sorted out how to do this programmatically, so your new contract has to manually amended to get it corrected. Hopefully the manager will be able to resolved this for you. Re: A theory as to why VM does not have modem mode on hub 5x There would be no problem if VM has a separate ONT for XGS-PON as it has for RFoG as the user simply connects their own router. However the hub 5X, a combined ONT/router, causes problems as, being designed as a single, unified computing platform, means you can't just disable routing functions whilst maintaining full PON functionality to implement a "modem mode". Nobody else in the UK provides a combined ONT/router, and whilst some foreign ISPs do, e.g. AT&T with its BGW320, none of them has a modem mode. When VM wholesales its network (called NetCo) the hub 5X will be rebranded for ISPs, and ISPs will do the selling, support and billing. So, why did VM go for the hub 5X? It's because all previous hubs combined the modem and router in one box, so VM's gone for consistency. Unless there is a big stink about loss of modem mode by ISPs (in which case VM can develop a separate ONT), I can't see VM doing anything about it. Re: Sign in page not working. Were you supplied with a hub 5X? If so this would explain the "upgraded area" which is XGS-PON and I don't think VM's systems are ready yet for migration of customers to this. Re: Long ongoing outage, poor information The only guarantees are death and taxes. If you can't deal with VM's outage then my standard advice is a MiFi router with a 4G data-only SIM card. Re: Green screen of death If you will be getting a V6 then VM might be sending out a tech to do installation, otherwise it's a Yodel delivery for self-installation (assuming you have VM's broadband). Re: Virgin media lack of communication This is a community forum. You should speak to to the contractors or the council who will have issued a street works permit. If this job is micro-trenching for fibre they'll be done before the end of the day. Re: Hub 5 Old SSID? The old SSID is carried forward to the replacement hub so that the devices will all reconnect. Re: Hub4 mobile phone wireless speed slow I've split my WiFi into the 5GHz and 2.4GHz bands and connect to 5GHz if possible.