ContributionsMost RecentMost LikesSolutionsRe: Can I use and old router but just reconfigure it? The hub has a cable modem, so it can only be used with VM. The existing hub doesn't work because it's been deactivated. Most people use a "regular" router which works with Openreach's network, and often supplied by their ISP such as BT or Sky. Re: Hub 4 or Hub 5 in modem mode. If your mesh router supports 2.5Gbps WAN input, the Hub 5 removes the usual 1Gbps bottleneck as it has a 2.5Gbps port. Re: Daily disconnects hindering my ability to work (streaming) Reboot the hub and paste the stats and logs (text not images). Re: Does moving home start a new contract term The weakness of the system is that there is an account for every address instead of a single permanent account which details everything including address changes. Hopefully the new system will correct this. Re: On demand apps not working Try a factory reset to clear what may be a corrupt cache. On your Virgin TV 360 remote, press the Home button. Navigate to Settings. Go to System. Select Factory Reset. You will be given two options: "Keep Recordings" and "Format Disk." Choose "Keep Recordings." This will reset the box's software and app data without deleting your saved shows. The box will go through a reboot process, which may take several minutes. Once the box has restarted, you will need to sign in to all of your apps again including Netflix, BBC iPlayer, ITVX and Channel 4 as your login data will have been cleared. Re: Feasibility of second modem setup You can only use a hub which VM provisions - and VM won't do this for any stolen property bought on eBay. What you should do is explore broadband options from the variety od ISPs out there. Re: Switch to Gig1 Volt speed boost with One-off costs (Set-up fee £35) for Hub 5 Save yourself money and do nothing as upgrading will do nothing to improve streaming, gaming performance or video calling. It's only in a few cases such as downloading huge AAA games would warrant Gig1. Re: 360 low bandwidth More of the 360's functionality relies on the network connection than the V6's, so best to have the box connected to the hub with an Ethernet cable. Re: TV Go on the move You can't download your recordings as this feature is for On Demand programmes. Note that there are limitations due to licensing such as BVoD, stream-only or geo-locked. Re: TV Go on the move For a variety of technical and licensing reasons VM does not provide the option to stream recordings to a mobile device whilst away from home. This applies to Sky as well.