Community FAQ
Home Phone
Help with your Virgin Phone line
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Lost caller id number since 6 September

I had a problem with most calls in and out by not hearing people. Engineers found the problem 06/09/2024 in the street box and was rectified. Since then lost all incoming caller ID, all that comes up now is no number. Called Virgin Media today 10/09/...

Resolved! Talk 08

Hi, Does anyone know whether there is, or will be, an inclusive 08 number phone package with VM? I used to have one and they withdrew it. Cheers

Bucky897 by • On our wavelength
  • 120 Views
  • 4 replies
  • 0 kudos

Resolved! Landline moving to digital issue

One of the reasons I kept my landline is because if the power fails, I can still make emergency calls. Now Virgin Media is forcing me to switch to their digital service - but without any reduction in the cost. I phoned the help line and explained tha...

Cire by • On our wavelength
  • 2629 Views
  • 15 replies
  • 0 kudos

Resolved! Turn off landline voicemail

I have an ansaphone on my landline and this Virgin facility is causing problems as well as being unnecessary. I want to turn it off but it seems this can only be done by VM. Can you please contact me to arrange this, I can't find how to do this any o...

afperry by • Tuning in
  • 320 Views
  • 4 replies
  • 0 kudos

Landline Failure

Just noticed my landline has failed. Recently, I had a Hub 5 Router installed a couple of weeks ago, could be a coincidence. My landline is still attached to outside line and not Hub 5. So, I am wondering if the connection has been accidentally switc...

Resolved! Digital Switchover with Black Wifi Pod Question

I have tried speaking with customer support, and cannot get them to understand my question, so here goes:With the impending switchover, can I plug my telephone into my black WIFI pod and make calls that way, or does the telephone need to be plugged i...

Darwa by • Tuning in
  • 112 Views
  • 3 replies
  • 0 kudos

Account name changed now landline not working

I spoke to the bereavement team this morning as the landline account was in my father's name and my father has passed away. They had to recreate an account in my mother's name with the original account details. So the account is now in my mother's na...

Trez by • Tuning in
  • 83 Views
  • 3 replies
  • 0 kudos

Resolved! Home phone does not ring on incoming calls

My Home phone does not ring for incoming calls, there is no notification on the phone screen neither,If I ring my home number, (no ring or info on the home phone screen) I can pick up the call and speak (on testing when ringing from my mobile). I can...

Home phone - no dialing tone

Evening, Yesterday I replaced my old Virgin Hub 3 with my new WiFi Hub 5, managed to set it up relatively easily however, my landline phone does not have a dial tone.  Phones were working perfectly fine prior to the switch, cable was unplugged from o...

KPBrown by • Joining in
  • 130 Views
  • 3 replies
  • 0 kudos

Lost landland number after bereavement account name change

Hi,My father recently passed away who had a virgin media account. I rang up on behalf of my mother to tell them about the bereavement and sort her on a new contract. After arranging a new contract and being  assured by the vm team that the landline n...

Mc13031 by • Joining in
  • 112 Views
  • 1 replies
  • 0 kudos
Most Kudos today
See all-time totals
Top