Home Phone
Help with your Virgin Phone line
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

We're updating your Emergency Backup Line

My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for ove...

Home phone gone dead - vulnerable customer

My Dads home phone suddenly went dead yesterday. It was recently changed to be connected through the router. There is no adapter like the one we have at another address. But it did work until yesterday, friday.I told the engineer that there is a home...

Teej100 by Just joined
  • 0 replies
  • 0 kudos

New fibre line

 Hi,Can you confirm something for me,  I'm on weekend chatter and just up graded my phone line to the new fibre line, in the package was a leaflet (picture attached of first pages) that says "oodles of inclusive calls, everyone gets inclusive call to...


Crackling Noise Landline

Like a few other users here, I hear very loud crackling noises in my landline phone. All the suggestions on the help and support page do not help. The issue is ongoing and has been preventing me from using the landline for several weeks. There is app...

Home phone line not working

Hi,After a recent engineer visit where he boosted speed from the cabinet due to some issue, our home line connected to wall box is not working with no dial tones or incoming calls.How do I report the issue? 

a19 by Tuning in
  • 5 replies
  • 0 kudos

Reporting phone issue

My phone has stopped working and I can't see how to report a fault.It says no known service issues but line is dead, can't call out or receive calls.Help takes you round in circles and no option to report fault.I can't call 150 as phone is not workin...

criso by Tuning in
  • 4 replies
  • 0 kudos

Confirmation of engineer vist

Hi,I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please?I booked the engineer visit between 8am and 12pm.Thanks,James

Phone line broken again (GU31)

My landline has stopped working again. The symptoms are identical to the last time this happened, i.e. every number I ring is engaged and anyone calling me gets disconnected when I answer.See this thread: https://community.virginmedia.com/t5/Home-Pho...

maxlugg by On our wavelength
  • 2 replies
  • 0 kudos