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Landline engaged tone

Since Saturday our landline has not been working, pick up handset and get a dial tone, enter a number and it goes to an engaged tone straight away regardless of the number (even 150, 1471 and 1571). Tried rebooting hub and swapping to a corded phone ...

Tjh1989 by • Tuning in
  • 539 Views
  • 14 replies
  • 0 kudos

Problems with landline

I have only just noticed (today) that my landline is not working. I have a dialling tone but when i dial another landline/mobile number/1471 or 1571 I get the engaged tone. If anyone tries to ring me,  the phone does not ring but goes straight throug...

LesGTO by • On our wavelength
  • 185 Views
  • 13 replies
  • 0 kudos

Resolved! Transferring / porting my existing landline number to VM

Hello,I've recently signed up to Virgin but I can't find any guidance on this. Our existing service is currently with NOW Broadband (which I understand is operated by Sky).I presume the VM number port request notifies the existing ISP of our intentio...

Mappy72 by • Joining in
  • 112 Views
  • 3 replies
  • 0 kudos

Landline has never worked

I moved house a year ago into one which did not have Virgin. My landline has never worked, but it's so complicated and time consuming trying to get in contact with someone to get it fixed that I've just never used it (it's part of my package). There'...

Davyo67 by • Joining in
  • 222 Views
  • 9 replies
  • 0 kudos

Landline - doesn't ring for incoming calls

I have bought new telephones (cordless) since plugging the phone in to landline socket and mains electric socket the phone will not ring when someone calls our number. I can see on the handset the number that is calling  butno sound. I can make outgo...

Martyn10 by • Settling in
  • 108 Views
  • 3 replies
  • 0 kudos

Being charged for calls, but never used landline

Just received bill and noticed I've been charged for landline call. We don't use landline. We don't even have a phone. How can it be sorted and charge removed? I'm more than happy to remove landline for good. 

lacom by • Tuning in
  • 126 Views
  • 2 replies
  • 0 kudos

Landline not working

My 90 year old mother cannot use her landline. I try to call and it cuts off. Is there a problem in KY1 3 postcode? 

WDM1 by • Joining in
  • 204 Views
  • 11 replies
  • 0 kudos

No phone out or in but dial tone

Rang helpdesk finally got second line who told me to factory reset hub 4 and then promptly disconnected.  I biw have no broadband no phone so matters have only got worse.  I worked IT systems for years and they seem to be reading from a useless check...

kevinV by • On our wavelength
  • 73 Views
  • 1 replies
  • 0 kudos

Landline fault - 'The number is temporarily unavailable'.

Good Afternoon AllWe are currently unable to make or receive calls via our landline.The issue seems to have started earlier this week, though our broadband and TV services are fine.We have tried 2 different phones now but the issue persists.There doe...

GDR23 by • Joining in
  • 165 Views
  • 3 replies
  • 0 kudos

Home Phone

For the past few weeks my home phone has stopped working on incoming and outgoing calls all we get is an engaged tone, we have not changed our phone and it has always worked properly.I have seen that others have had the same problem and i know it is ...

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