My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for ove...
My Dads home phone suddenly went dead yesterday. It was recently changed to be connected through the router. There is no adapter like the one we have at another address. But it did work until yesterday, friday.I told the engineer that there is a home...
 Hi,Can you confirm something for me, I'm on weekend chatter and just up graded my phone line to the new fibre line, in the package was a leaflet (picture attached of first pages) that says "oodles of inclusive calls, everyone gets inclusive call to...
My area has recently been migrated from landline to IP telephony which seems to work well with one exception. My received calls report 10-20 daily calls from "no number". There is no call made (no ringing) and no message left, just a report that "n...
Like a few other users here, I hear very loud crackling noises in my landline phone. All the suggestions on the help and support page do not help. The issue is ongoing and has been preventing me from using the landline for several weeks. There is app...
Hi,After a recent engineer visit where he boosted speed from the cabinet due to some issue, our home line connected to wall box is not working with no dial tones or incoming calls.How do I report the issue?
My phone has stopped working and I can't see how to report a fault.It says no known service issues but line is dead, can't call out or receive calls.Help takes you round in circles and no option to report fault.I can't call 150 as phone is not workin...
Hi,I wanted to check to see if the engineer I booked to resolve my home phone issue is coming today please?I booked the engineer visit between 8am and 12pm.Thanks,James
Hi, My Father in law lost his home phone connection (standard POTS) two weeks ago.He has called three Virgin support numbers in trying to get the line fixed.He has had no notification that his line was due to be switched over, has received no adapter...
My landline has stopped working again. The symptoms are identical to the last time this happened, i.e. every number I ring is engaged and anyone calling me gets disconnected when I answer.See this thread: https://community.virginmedia.com/t5/Home-Pho...
