Forum Discussion

helenbarrall's avatar
helenbarrall
Tuning in
17 days ago

trouble rining out and red light on hub v3

hi,

our landline has been playing up, been having trouble ringing out the last couple of days as when dialing it fails and a voice says "the number is unavailable" or something like that. plus the light on the hub has been alternating between red and orange for a while, already looked that up and it says it's overheating.

would that cause issues making calls? it's quite warm to the touch. the internet is working fine though.

do we need someone out to replace it / investigate ? 

5 Replies

  • helenbarrall's avatar
    helenbarrall
    Tuning in
    17 days ago

    just realised i said landline....it's not, it's digital through the hub.

    there's not edit button on the first message...

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    17 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    17 days ago

    Hi helenbarrall,

    Thank you for your post. We're sorry to hear about the issue with your landine and the redlight on your hub. 

    We can certainly take a look into this for you. I will private message you now to confirm your details. 

    ^Martin

  • helenbarrall's avatar
    helenbarrall
    Tuning in
    8 days ago

    hi, i've replied to your message, sorry bit late.

    hub still red and quite hot.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      7 days ago

      Thank you for replying to the message helenbarrall.

      My colleague will reach out when they can do :)