I'm still waiting for my number to transfer over, I asked a few weeks ago and was told I just had to wait, it's now been 2 months and looks like something must be wrong, can this be looked into?
Thanks.
Outcome is I rang virgin and was told it would be done in 5-6 days and now it's working.
Forum TeamHey filberto, thank you for reaching out and we are sorry to hear about your porting issue, also a warm welcome to the community.
Did you request this to be ported over?
This should normally take 14 working days, is the number still active?
Yes I did request it, I rang sky first who I was with and they told me virgin will request it, no the original number isn't active.
Forum TeamIf the original number is not active we cannot do a number port.
Did you let us know we wanted to do this?
If is possible to try and ring Sky to see if they can make the number active again, if they can reach out and we will request the port.
However with no number currently being active we cannot port something that isn't active.
This is a quote from sky email,
"We've been informed by Virgin Media that you're switching your Sky Broadband and Talk for [MOD EDIT: Removed]. This will take place on 24 May 2025 and we'll cancel your services on the same day your new provider activates your new services".
That's my original number so both party's knew I wanted to keep the number, this number stopped as soon as the router was changed, the engineer said to just wait for the number to change.
Forum TeamThe issue we have if the number isn't active we cannot do a number port sorry.
For a number port to happen it needs to be an active number, did you check with Sky to see if they make it active?
Sometimes this doesn't mean the number will port over normally you need to ask for this to happen at point of sale or after the install .
Sky said you would deal with it, you knew it needed doing, your quote on another post "If you was coming to us we would sort it " so can you deal with it?
Outcome is I rang virgin and was told it would be done in 5-6 days and now it's working.
