Forum Discussion

Fsaman10's avatar
Fsaman10
Joining in
2 years ago

Porting my BT landline number to Virgin

Hi.  Looking to port my BT landline number to Virgin with whom I already have a landline phone.  Rang BT twice and told Virgin have to grab the number.  Rang Virgin and told get BT to do it.  Online form on Virgin website says enter your Universal Account Number which you get from your other landline company.  Bt don't seem to have heard of such a number.  Help please as I want to stop paying for BT phone but need to port the number first.

  • Hello Fsaman10.

    Thanks for your first post and welcome to our community.

    Don't worry you are in good hands here and we can get your BT number ported over.

    It will take around 10 days to go through. Once it has gone through you will need to contact BT to close your account.

    So I can get this arranged, I will need to send you a private message to pass security and take the number you want bringing over to us.

    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L

     

     

  • Hello Fsaman10.

    Thanks for your first post and welcome to our community.

    Don't worry you are in good hands here and we can get your BT number ported over.

    It will take around 10 days to go through. Once it has gone through you will need to contact BT to close your account.

    So I can get this arranged, I will need to send you a private message to pass security and take the number you want bringing over to us.

    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L

     

     

    • Cageykj's avatar
      Cageykj
      Tuning in
      • Seems like you know how to get this done? I’d like to transfer my bt landline number to an already working Virgin connection.
      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi Cageykj, thank you for your post.

        In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel

    • Clarkie67's avatar
      Clarkie67
      Joining in

      Hello,

      I have just connected to Virgin media and I have an active Virgin media telephone line number. When placing my order for Virgin media I declared I wanted to port my BT line over to Virgin media. Checking with my previous broadband provider they have no record of any porting request. I would like to make the necessary arrangements to port my BT line over to Virgin how do I achieve this?

      Thanks and regards

      • Gareth_L's avatar
        Gareth_L
        Forum Team

        Hello Clarkie67

        Thanks for your post and welcome to our community.

        Sorry to hear your existing BT number hasn't come over to us yet.

        We can get this arranged from here for you.

        It does take around 10 days from start to finish.

        If you don't mind, I will need to send you a private message to pass security first though.
        If you can check your logo at the  top right of your screen that would be great. 
        Regards     
        Gareth_L
         

    • nick192's avatar
      nick192
      Joining in

      I signed up to Virgin Media and I had an engineer come to install my new equipment on 16th May. I asked if I could transfer my phone number from BT and the engineer said he would sort it. I didn't hear anything for a while and so I called Customer Services who didn't seem very helpful. This was over a week ago and I have just got another bill from BT... I called BT and they mentioned in order to keep the same number they need Virgin Media to request the transfer. Please can someone help me because I don't want to continue to pay for both BT and Virgin Media! Thank you.

      • Vikki_M's avatar
        Vikki_M
        Forum Team

        Hi nick192

        Thank you for your post and welcome to our community.

        I'm very sorry to hear the number hasn't yet been ported. 

        I'll send you a private message now to take a closer look at what's happened and raise the port request if this hasn't yet been done. 

        Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Hi, we always had sky landline for my mother who likes to use it and a virgin tv, broadband and landline that i only use for contacting virgin.

    is it possible to have the sky number as my virgin landline number.

    so i can stop having 2 landlines and just had the 1 virgin one with the sky number ported on to it.

    Thanks

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi kam1788 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We can certainly take a look into actioning this for you.

      In order to do so, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • Hello,

    I would like to move my BT landline number to my existing Virgin Media landline. Please can someone help me?

    Many thanks!

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey David_A_W, thank you for reaching out  and of course we can look at doing this.

      It can take up to 14 working days and the number has to be active if its not active we can't do this.

      Let me send you a DM  now. 

      • NS123's avatar
        NS123
        Joining in

        Hi,

        I’d like to port my BT landline number to replace my existing virgin landline number. Can you help me do this?

        Thank you. 

  • My Virgin Media Broadband and Phone are due to be installed on the 18th April 2024. I requested the transfer of my currently active Plusnet number, but I've not had any confirmation of this transfer yet have received full contract details, is this normal? Could you check everything is in order for me please? Also, does the number come across on the install date or later on?

    Thank you.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Hi there gilbo2 

      Thank you so much for your post and welcome back to the community forums. 

      The port date is dependent on the time needed to bring the number over, so if the install date is too soon then the port would complete afterwards, but I would be happy to check this with you via a private message and will pop one across now. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

      • Gin3's avatar
        Gin3
        Joining in

        Hello, I would also like to port my landline number over, I already have Virgin Media installed and my Sky broadband services including land line are due to cease on 10th May, are you able to help?

  • Hi, I'd also like to port my BT landline number to VM, please?

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello Dave_Rdg.

       

      Thank you for your post and also welcome to our community.

      It makes sense in the long run to bring your number over to us, plus it will save you a few pennies as well.

      To get this arranged, I will need to send you a private message to pass security. This will be in the logo at the top right of your screen.

      Gareth_L

      • sl1kr1ky's avatar
        sl1kr1ky
        Tuning in

        I am also looking to port BT number to existing Virgin Media line, please can you help?