Forum Discussion

Dubyah's avatar
Dubyah
Tuning in
2 years ago
Solved

Porting landline number from BT

Hi All

Dear Support, i'd like to port over my BT landline telephone number.

Regards

Alex


  • Dubyah wrote:

    No i havent done anything on the BT side


    And absolutely don’t do anything with BT, the onus is on VM as the ‘gaining provider’ to sort it! There is a very good chance that if you were to follow the advice given, the number port will fail.

  • Hi Dubyah 

    Welcome to the community forums 

    Thanks for getting in touch regarding your request for a number port. 

    Just to confirm, if the number still active with BT and if not, when did the number become out of service? 

    • Dubyah's avatar
      Dubyah
      Tuning in

      Hi @Carley_S Yes the number is still active along with their broadband.

       
      • Carley_S's avatar
        Carley_S
        Forum Team

        Great!

        Thanks for confirming that Dubyah 

        Are BT also aware that you're looking to port the number out? This would mean that they are aware and have in place a disconnection of the service once the number port request has been actioned, so that the number port request is not rejected. 

    • gwen2000's avatar
      gwen2000
      Joining in

      Hi I'd like to port my BT number to my new Virgin Media connection. Please advise how I do this.

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team

        Hi gwen2000 👋.

        Thanks for reaching out to us and welcome to the Community Forums, we can help you port your number over. There are a few things that we need to check first, if the number is still active with the previous provider, the number area code is still in the same area if you have moved address. With that, could you join me in a private message so we can get some details from you. 

        Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina

  • Thank you for joining me on private message Dubyah 

    Glad we were able to action this request for you today. 

     

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).