Forum Discussion

richo's avatar
richo
On our wavelength
23 days ago
Solved

Landline Outgoing Calls Suspended

Hi, 

The phone worked fine last week & outgoing calls were made. 

Dial tone present , incoming calls are fine,  when I try to make an outgoing call it says my service has been suspended.

Just got off the phone to customer service & did a hub reset with them which went fine. No icons are showing . They say I have to replace the hub? 

I just saw another post which had the same issue & the problem was that call barring had been added to their account. 

I'm not convinced a new hub will solve this. Sounds more like an account issue due to being a 'suspension' 

Anyone else had this? 

Richo 

  • richo's avatar
    richo
    16 days ago

    The problem was an account issue which was due to 'call barring'.

    No idea how this came to be put on my account as I never asked for it. 

    Thankfully the issue has now been resolved. 

     

4 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    23 days ago

    Hi richo 

    Welcome back to the Community Forums. 

    Sorry to hear of your concerns with your landline. 

    Are you able to accept incoming calls from your landline? If not, do you hear a dial tone at all when you pick up the handset?

    Any other handsets in the home? If so, ensure they are correctly seated in their bases. 

    Do you have any other devices connected to the landline at all, such as a third-party answerphone machine or backup phone? 

  • richo's avatar
    richo
    On our wavelength
    23 days ago

    Hi @ Carley_S

     Yes, I can accept incoming calls & dial tone is present.

    There are no other handsets  & no other devices connected .

    Just checked my account & it looks like someone has added call barring without my knowledge. 

    Richo 

     

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      23 days ago

      Hi richo,

      Thanks for getting back to us. I'll send you a private message now so I can look into this further for you.

      Please look out for the envelope in the top right of the page and pop back to me when you can.

  • richo's avatar
    richo
    On our wavelength
    16 days ago

    The problem was an account issue which was due to 'call barring'.

    No idea how this came to be put on my account as I never asked for it. 

    Thankfully the issue has now been resolved.