Forum Discussion

MargarineMagic's avatar
MargarineMagic
Settling in
3 days ago

Why can VM not transfer my number from Sky

Joining VM has been an abosolute nightmare and a decision I am  regretting. I have called multiple times. Before purchasing, before and after installation, 10 days after and now.

On each occasion I am told it's either not been done, was requested incorrectly or will be done. I've tried to escalate a complaint but not getting anywhere. I'm being told it will be done if Sky haven't cancelled the number. VM assured me that they would inform Sky I was transferring and they would manage the switchover. The landline number is crucial to my elderly ill parents but VM simply do not care. How can you lose a number. 

Landline
number
Port

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey MargarineMagic, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your number port issue.

    A number port can take 14 working days and the number needs to be active still, if it isn't active it may not be possible.

    We can see you've spoken to the team since this issue, did the team confirm this request has been put through?

    Do you know if the number is still active?