Using new DECT Phone System after DigitalVoice Migration
I was migrated onto Virgin Media Digital Voice in the last few months with my Router upgraded to a Superhub 5. My existing DECT Base was connected to TEL1 Socket on Superhub5.
Although this worked, I was aware that my existing DECT system was very old and I decided to replace it with more up to date hardware that could also be used as a VOIP Phone system if needed in the future. Virgin do warn you to ensure any Phones you get are not too old as this could be an issue but there is no similar caveat for newer models which no longer have a BT431A Connection.
I opted for the same brand (Gigaset) as they use Lithium Ion rather than NiMH Battery Packs as many others seem to do and they had DECT Bases that could be powered by PoE.
I chose a corded Handset that also doubles as a DECT Base (Gigaset Fusion DECT FX800W) with two cordless Handsets (SL800H).
The combination of FX880W & SL800H Phones can be used as either DECT, VOIP or both at the same time.
I cannot get help from Siemens Gigaset as they have decided that their Professional Phone Range should only be supported by their official Business Resellers and not directly by themselves and I am a Residential Customer who has not got an expensive support contract.
I have tried the following combinations:-
Connection @ FX800W End | Cable Used | Connection @Virgin Network End |
RJ45 Port | Cat5E Ethernet | RJ45 To BT431A Adapter into Virgin supplied BT431A To RJ11 Adapter then into TEL1 Socket on Superhub5 Router |
RJ45 Port | RJ45 To RJ11 | TEL1 Socket on Superhub5 |
RJ45 Port | Cat5E Ethernet | RJ45 Port on Superhub 5 |
RJ45 Port | Cat5E Ethernet | PoE+ Port on Network Switch |
RJ45 Port | Cat5E Ethernet | Non-PoE+ Port on Network Switch |
WIFI | -- | WIFI |
Additionally, I have also tried using a second concurrent connection either through PoE+ Port on Network Switch, Non-PoE+ Port on Superhub 5 / Network Switch or through WIFI connection. I have powered the FX800W either through PoE+ or AC Adapter when PoE+ was not used. I have also tried using both the left and right RJ45 Port on the FX800W and also tried other Ethernet Cables just in case.
When the FX800W is connected through the TEL1 Socket I do get a Dial Tone but when you dial a number it is treated as an internal call only and no ‘dialling’ takes place.
I have even tried using another DECT/VOIP Base Unit (Gigaset N670IP) in place of the FX800W with no better results.
Has anyone had similar problems with DECT / VOIP Phones on DigitalVoice that they have managed to get around?
Thanks,
Ivan.
The FX800W is a multi line SIP Phone / Exchange.
It needs one or more SIP accounts to work.
DECT vs. VOIP is not the concern.
I fear the FX800W has cost a lot of money, don't delay if you are going to return it.
