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Problems with Renewal of my contract
Hi, I've been a virgin media customer for 24 years. I'm having so many problems with negotiating my contract renewal, with extortionate price increases. I've raised a complaint but not getting anywhere, virgin have increased my volt package from £90, per month to £153 per month. My anxiety is thru the roof, I'm thinking of leaving altogether, please help me.How on earth do i get the Volts upgrade applied
Virgin broadband installed 17th June. I was told by the sales rep that as my wife had an O2 account I'd be upgraded automatically from 500M to 1G midnight 17th or 18th as system would see Virgin and O2 at same address. Didn't happen. After searching high and low told by some O2 online person that the virgin isn't registered in my wifes number but in my lebara number. I thought as long as someone in your house at your address had an O2 account volts would be applied? Not the case online person told me. I was miffed with sales person who made calls and found out I was correct. Now our Virgin account has been changed to my wifes O2 number and when you log into O2 it says she is able to get volts or words to those effects. Still no upgrade and trying to get this sorted is just mad. Can someone please explain to me how I get the Volts benefits of doubling the Virgin bandwidth from 500M to 1G? Appreciate all help i can get02 account showing ineligible for volt
I have a Volt 02 account and have recently added 3 new lines. The O2 site says I'm ineligible and I suspect it's because my address in my Virgin Media account is missing the county. I'm unable to remove that from the O2 account as the address is automatically create/controlled by a house number and postcode lookup. I can't see my address anywhere in the Virgin app/website so can't find out how to correct the address so that the O2 and Virgin Media accounts match so the volt benefits can be applied to my 02 account. How can I fix this problem?02 Sim card - Mis-sold
Absolutely furious. We moved from Sky to Virgin in January, as we had a Virgin Media sales rep turn up at our doorstep in December, who basically sold us the benefits of moving to the Virgin Media Volt Bundle at £95 per month. We explained that one of us are currently paying for an sim only deal with 02, at £15 per month. Mohammed (sales rep) then explained that he could remove this cost completely, as the bundle included an 02 sim card. This was part of the monthly subscription we paid to Virgin Media (within the £95). We were then sent the FREE o2 sim as we were told that there isn’t any charge for the contract. However, since setting this SIM up, moving the numbers around, we have now received an email advising that we would be paying £21.27 from 10th March. We have been mis-informed, mis-sold this sim card as we did not agree to pay for an 02 SIM at £21.27 a month. We were told that the sim cost was covered within the £95.00 per month. 02 customer services said this is an issue that Virgin Media need to fix but unable to find a number to discuss it. Can anyone from @virgin media help with this?Volt benefits not applied
Hi, My virgin media broadband has been in for a month now and we just paid our first bill. I have registered and received my volt benefits on myO2 however I have not received the broadband increase on virgin media’s side. The engineer said 14 days for it to apply when he installed the internet. I am on a 500mbps package and am expecting a 1gbps package from the volt benefits. Thanks
Activating Volt benefits
A family member in the same household has taken out a pay monthly contract with O2. We have attempted to follow the guidance below with both the My Virgin Media and O2 apps, but are unable to find a way to activate the benefits as mentioned. “If the accounts in the household are in different names, you can activate your Volt benefits in My Virgin Media” Also, I’ve noticed that the County is missing from my Virgin Media address details. Can I please get support activating the Volt benefits
3 sims 1 ex-Virgin 2 old 02 Questions
Hi. I have Virgin home broadband with the Volt data doubling deal in place. This is because I also have mobile phones with 02. I want to keep the Volt BB benefit. I have two 02 accounts (one has always been an 02 account; one was a Virgin Mobile account which is now 02). My ex-Virgin 02 account benefits from Volt data doubling. How can I check which of my O2 accounts generates the home BB Volt doubling? I'm considering ditching one of the my two 02 mobile accounts but don't want to lose my BB Volt benefits. TIA