Forum Discussion

Slash78's avatar
Slash78
Settling in
4 months ago

Replacement WiFi pods

Hi I currently have 3 WiFi pods noticed two of them.are getting very very hot so have turned them off. How do I go about getting the newer black ones as even when they were ok I was getting quite low speeds. I have gig1 with the hub5

3 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Slash78, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your Pods. We can look at a replacement however any replacement is on a like for like basis. 

    We'll need to confirm some information with you to pass security and run through some checks so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Remanddes's avatar
    Remanddes
    Joining in
    2 months ago

    Hi I have 2 pods. 1 is hot and makes a buzzing sound and the other just shows as offline. How do I order replacement pods?

    thanks

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Remanddes 

      Welcome to our forums, and sorry to hear you are having issues with one of your WiFi pods. We can understand your concern, and we want to do our best to help. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,