Forum Discussion

Slash78's avatar
Slash78
Settling in
3 days ago

Replacement WiFi pods

Hi I currently have 3 WiFi pods noticed two of them.are getting very very hot so have turned them off. How do I go about getting the newer black ones as even when they were ok I was getting quite low speeds. I have gig1 with the hub5

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    38 minutes ago

    Hi Slash78, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your Pods. We can look at a replacement however any replacement is on a like for like basis. 

    We'll need to confirm some information with you to pass security and run through some checks so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,