Hi HawksEyes,
I'm trying to be helpful so please don't take offence but how do you know that the address in your Virgin Media account is missing the county if you can't see your address anywhere in the Virgin app/website?
I have Volt benefits applied to both my VM and O2, yet my addresses don't match.
When I log into My Virgin Media and click on View Contract, the onscreen contract displays my Service Address.
Interestingly on my VM contract it shows my post code twice, but doesn't show my County.
When I log into O2 and download my O2 bill, it shows my county, however my post code is only shown once. I can amend my O2 address online, however it always reverts back to original address controlled by O2's systems.
Despite O2 saying you can edit your address in My O2 and My Virgin media, there is no way to edit your own address in MVM. Info below from https://www.virginmediao2.co.uk/
How do I apply for my Volt benefits?
If the address on your Virgin Media broadband account matches the address on your O2 mobile account, your Volt benefits will be added automatically within 14 days. This will happen unless you were already a customer of both before 18 October 2021. In this case, you’ll need to go into My O2 or My Virgin Media to activate your benefits. If they don’t match, you can edit your address in My O2 and My Virgin Media.