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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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Netflix

Hi got a new one package containing Netflix but already have an account that I pay for each month how do I cancel my paid for account and get my free account with my package haven’t had any link yet or code sent to me but does show upcoming free acco...

Davymill by Joining in
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Can't add subscriptions

Hi I've just got the stream box today. My box has been activated. I've tried adding subscriptions but I won't let me on my account or on the stream box. Seriously considering sending this back. 

MJ1985 by Joining in
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Netflix after moving home

Recently moved home. Thought all was great. During the move as I expected my netflix was suspended. Now after use WhatsApp and a phone call to customer care. I still can't get my netflix back. That is included in my package. Was passed to "it team" o...

Unable to manage my Stream Box

For the last 2 months I have an error message coming up when I try to add services through the stream box. It says "Oops, there seems to be a technical glitch" and then a QR code and a link to myvirginmedia which does SFA. I've rung VM over 20 times,...

Resolved! Cost of Stream

Hi all,I currently have a V6 on the main TV downstairs, and 250 Meg BB distributed around the house by cabled network and WiFi. The TV upstairs has an aerial, but poor reception makes it pretty useless. The Stream box looks like a solution for watchi...

dq1967 by On our wavelength
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Stream poor and dark picture quality

Hello, I have been a stream customer for a few months now, but barely use the service as I find the pictures are a lot darker than when watching via my apple box. After looking into the settings today again, i still can't find a way to improve the br...

mouky by Joining in
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Technical stream questions

Hi all, hoping someone in the know can help, as I'm not even going to attempt asking CS...Live stream quality - are these the same quality / bitrate you'd see on the 360 box channels, or are they the same lower quality streams you'd get on the iplaye...

lame153 by Joining in
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