Forum Discussion

Andyelle's avatar
Andyelle
Tuning in
14 days ago

Flex Glitch - can't remove Sports Subscriptions.

Hello, 

Can someone contact me please? 

I've just commenced a new, 18 month broadband contract with VM.

My issue is that I have Flex subscriptions to TNT sports and Sky Sports still active from my previous contract, despite having cancelled them on the VM online user interface last month. 

There is now a glitch in the interface and I can't uncheck the blue box for the "TNT Sports Collection" within the flex subscriptions section . CS tell me that I have Sky sports subscription too but I can't even see that on the interface!

I was passed around four CS agents today on chat and none of them could help or clarify. 

Thanks for any assistance. 

Andy

3 Replies

  • Richardr1's avatar
    Richardr1
    Superfast
    14 days ago

    Do you still have a Flex package and / or is it within 30 days of you cancelling the channels?

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    11 days ago

    Hi Andyelle 👋 Welcome back to the forum! Thanks for posting. 

    Sorry to hear these concerns about your sports channel subscriptions. (TNT and Sky Sports). 

    Both of these are premium add-on services and so would take 30 days to complete when removing. If needed for in future, there's a help page on adding and removing subscriptions as part of flex here 👉 https://www.virginmedia.com/the-edit/tv/add-or-remove-flex-subscriptions . 

    We'd need to take a closer look at the account to see if there's been an issue in removing them, and offer further support if needed. 
    Please keep an eye on your Inbox 📩 in the top right corner of the page. 

    Thanks for your patience in the meantime! 🌞

     

  • veronica333's avatar
    veronica333
    Joining in
    2 days ago

    I am having the exact same problem. The link Molly_T sent above references clicking 'Active subscriptions'  in the account page, which doesn't exist. And the click page for each subscription only lets you add, not remove. I just cancelled my Disney subscription on their website in about four clicks and it's so far taken over half an hour to fail to cancel a single 'flex' (lol) service on Virgin. Jokers.