POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi there,noticed over the past few weeks that i'm getting random bursts of T3 timeouts,also yesterday in the morning, I lost a whole upstream channel - rebooting restored this, however it still isn't a good sign.I've checked both the online fault che...
I cancelled our VM services back in Feb 2024. VM sent me a letter confirming cancellation and a package to send the router back which I did and VM confirmed they received it. I then received a bill labelled final bill sometime in March which was duly...
I got this new connection set up by VM and ever since I have a 200-400ms latency on download.I had my hup replaced from Hub 5 to 4 and strangley enough the lateny reduced to 100-200ms.Still not ok for me as it makes gaming impossible and even video c...
Just in from VM"We’re always looking for ways to improve your service, and we’ve noticed you’ve got one of our older Hubs. So, we’d like to offer you our Hub 4 – at no extra cost."But do I need one? I live alone with one ethernet connected PC. I real...
Hi have one wi fi pod connection was good , now it’s fair tried a reboot still the same please can I order another wi fi pod please
This is quite frustrating, I've tried ordering a WiFi pod twice now without any success. Each time the agent on the chat said they placed the order, but after 3 weeks waiting each time nothing arrived. After each request I didn't even get a confirmat...
Hello,We’ve been having some trouble with VM Broadband recently where it has stopped working and the only thing that seems to resolve the issue is turning the router off and then on again.I’m away from home at the moment and the internet has dropped ...
Hi,New to this community. I'm trying to get my home gym set up but it seems to be in a dead spot for my WiFi. I've done a speed test on the Connect app but I seem to be unable to order a pod either via the app or online. As a Volt customer I was unde...
Hi allThis isn’t really an issue, just more annoying. The IP linked to my connection has changed to Leeds. My connection is fine however when listening to the radio or podcasts I’m getting adverts for Leeds - not bad as I’m based in south wales and a...
I am having the same issue. I discovered last night that my assigned IP address had changed, and https://whatismyipaddress.com/ indicates that this IP address is associated with Liverpool.When I run Speedtests, it chooses servers around Liverpool, ra...
