Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Lan connection not working so I have no heating.
I had a nightmare with BT/EE for 5 months. There is a local issue they cannot fix and thousands have left them in my town. So I dumped my contract and joined Virginmedia. Internet is great, but my LAN ports do not work. I have internet heating that...
Red light on hub
In recent weeks I have noticed my hub (m350) has a permanent red light on the front. I did some research, moved it to a well ventilated area and did a reset (in fact several resets) but still the same issue. Internet generally is good but the light r...
Order a Wifi Pod
I have 2 dropout areas in my house, where the speed falls to below 30Mbps. My contract is for Virgin and O2 sign up and Volt offers up to 3 pods to improve signal, so I believe I am entitled to up to three free WiFi Pods. I have tried to do this, as ...
Problem in ML1
What is the problem in ML1?Broadband has been intermittent at best for days? I have had to switch 3G to get any decent internet service.Internet in ML1 is down many times around midnight - is this the nanny state saying time to go to bed?Almost IMPO...
Lag, packet loss, unstable connetion for over a year now
Hello AllI want to share with you the pain and torture it is dealing with this company, not only with their customer service online but also the engineersTook out virgin media around 2019-2020. Router came everything fine and worked fine up until aro...
Wifi Extender Speed Increase
Hi All, I currently have Gig1 Fibre. The hub is getting around 1150 mbps to the router and i get around 760 odd on my phone whilst in the living room.I'm currently using a TP link in my outdoor office. The first link is connected by an Ethernet cable...
Wifi hub not working (no lights on)
Good evening, My Hub 3 has stopped working altogether. There are no lights illuminating at all. The plug socket is working when I plug in my phone charger so the hub itself is faulty. Can I request a replacement hub through here please? Thanks
Internet keeps dying
hello, for the past 3-4 weeks my connection keeps cutting out for hours at a time. It will work perfectly all day, some times for days at a time its fine but then out of no where it just dies and wont come back up for a good few hours or longer.Had 2...
Hub 4
When can I expect an upgrade of my "Hub 4" router to a new "Hub 5" router, I have now had the old router for more the 2 years?
Connect App not letting me login/connect
First time user of VM Connect. I've installed and opened it but when I click "Sign in with a Virgin Media account" it does nothing. Eventually it tells me I'm not connected to the internet which is incorrect. I'm using iPhone 15 Pro (iOS 17.7.1). I'v...
