Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Red light always on - V3 Router
Since installation 1yr ago, my Virgin V3 router has displayed a permanent red light. The installer didn't seem bothered by it. Anyway, reading the forum it seems that this indicates overheating. What should do?
On a hub 4 with wifi 5, i need wifi 6 now can i upgrade?
As the subject says, I have a lot of things that use wifi 6 now and would like to upgrade if possible.
Daily packet loss and T3 timeouts - Hub 5 in modem mode + GL.iNet Flint 2
Hi everyone A while ago I have started experiencing packet loss after a long time without issues.I did all possible upgrades from my side to try and mitigate the issue:- Upgraded to Gig1 and ordered a Hub 5 (running in modem mode, of course)- Replace...
WIFI Router - TV Box Swap
I'm moving bedrooms around and wanted to know if I could swap the WiFi hub in one room with a tv box in another. Can I literally just unscrew them or do need a technician??
Move entry point to front of house
Hi Our current virgin media entry point is at the back of the house where the previous owners had it set up. Am I able to have an engineer move this to the front of the house instead? I believe this can be done for £25, how would I book this?Thanks
low device signal strength on Hub 5
So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...
Service status messages
A few days ago I had a problem with my internet and so on the Service Status page I put my number in to receive updates to when the service is back online.It worked and let me know by text when it was back online - only thing is, I’ve been receiving ...
Longer coax cable from wall to hub
Hi,We switched to Virgin about a year ago. When it was installed the cable used from the wall to the hub was 1m. Is it possible to get a longer cable? I've seen mention of a 3m cable being sent out for free. The cable is of the push on type at both e...
Re: Ordering WiFi Pods
Hi, I thought I'd add my similar issue here. No option to order wifi pods after scanning and receiving a result of 10-17 mbps in my room whilst on the 1GB package and can't get a chat started to order a pod. If a staff member could send a message tha...
Builder dug through my internet cable
Hi,A builder working next door had dug through my internet cable, who do I contact as I just keep getting the run around with the support number.Seriously considering cancelling because of this poor support
