Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
New Hub installation
New Hub set up today BUT all wi-fi networks refer to the OLD Network Name and Password. Weirdly despite removal of old hub it seems to be working. Have I done something wrong? How do I confirm that I am connected to the new Network Name ?
Wifi pods not connecting to new hub
I've just received the new hub 5 after upgrading my VM broadband. The signal is still very poor in parts of my house and now my wifi pods won't pair with the new hub.I've tried rebooting everything, using WPS button, etc. They're on the VM app but sh...
Switch account on app
Please can a member of the forum team please get in touch I have moved house and need to change my virgin app login to the new contract number.The connection was also supposed to be turned on today but the wifi does not work and just says no internet...
BQM after external connection fixed
Recently, if you see my other posts, I had my external connection fixed and internal cable changed , attenuator adjusted, so whole thing. It was ok before but it needed a full MOT as it were. This is the graph now, any opinions on this.Between 2am-1...
WiFi Pods making things worse
My hub is in the kitchen, my sitting room is the next room. If I am sat on the sofa and connected to the hub I get 260mbps. We added a Pod into the sitting room to boost the signal for the office. The pod is 2ft away from the sofa, there are no obstr...
Wifi pod plug
(For the attention of a Mod) Hi, is there any chance I could have a new plug sent for my wifi pod? My dog has chewed through the cable. I have tried to get one online, but despite ordering the exact serial/model number the connection won't fit the po...
my hub 3.0 has a red light internet is intermittent tried all the fixes nothing works being going on for
hub 3 has constant red light internet is intermittent I have tried all the fixes nothing works off more than it is on
Stressed out. Early termination fee as moving outside of service area.
I am extremely stressed out. I have moved address, wanted to bring virgin media with me, but couldn't as it is outside of virgin medias service area. I have no choice but to cancel. I cancelled on the 1st Jan 25 and sent documentation proving my chan...
Broadband an TV outage
My area has had a broadband and TV outage since 11pm on Sunday 12th January 2025. Virgin Media say that they have identified the problem and that an engineer is on their way..... I'm not sure where the engineer is travelling from as an engineer has b...
Router problems
Hi. I’m having a few issues with my broadband router. It has been intermittently dropping out for few months now on Wi-Fi and also doesn’t seem to handle an Ethernet connection to my sky-Q box which then cannot connect to my secondary sky-Q box via W...
