Recent DiscussionsNo Ranging Response received - T3 time-out Hi there, We are having persistent issues with high latency and high jitter which are affecting our home network The network logs show T3 time-out. I restarted the Hub 3.0 since the last once at ...Hub 5 connection. 2 Engineers, 1 Specialist and counting! So where to start…. I have a 1gig Virgin broadband line (500mbps boosted to 1gbps via VOLT). I have to start by saying that up until my last contract renewal not so many Months ago things were fine,...Red light on Hub 3 Today, my Hub 3 has started showing a constant red light. It's in a well ventilated space ( the same space it's always been in ), and feels slightly warm on the top. I've tried turning off the power,...Factory Resetting of Hub3 Hi I have just swapped out my hub3 and successfully installed a hub5. Because I was concerned I might have issues, I deliberately did not factory reset my hub3 before disconnecting, just in ca...Hub3 light is solid red I’ve had a few issues with my home network setup with which I use the Devolo magic2 mesh network for a few years but recently I’ve been having some connectivity issues to which I have noticed that my...Solid Red light on Router won't turn white Hello Our Hub 3 router has a solid red light that won't turn back to white, we have followed instruction given to others by Virgin Media and reset and also carried out a pinhole reset. It doesn't ma...New Hub 5 - flashing light My dad upgraded his internet and was given a new hub 5, we swapped them over yesterday but the box was showing a red light. So after spending over an hour talking to someone it seems like it was n...Cannot access router settings on Hub 3 We've had a VM Hub 3.0 for just under a year. I've never tried to get into router settings as I've never needed to, but after the 100th guest asked for the password I realised that a 12-character alp...Intermittent connection issues, post RS and uncorrectable errors on router Hi, Have had Virgin media out three times regarding this. They eventually replaced the cable to the running from the box in the street to the house (but not the internal cables). It has improved sli...Virgin Media Area Outage loop - N11 London I’m at my wits’ end with Virgin Media. For over two months (since 31st May 2025), my broadband has been cutting out regularly. Every time I call or try to book an engineer, I get the same answer: Th...
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