Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
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  • 17 replies
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Red light always on - V3 Router

Since installation 1yr ago, my Virgin V3 router has displayed a permanent red light. The installer didn't seem bothered by it. Anyway, reading the forum it seems that this indicates overheating. What should  do?

Nivek85 by Just joined
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  • 2 replies
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WIFI Router - TV Box Swap

I'm moving bedrooms around and wanted to know if I could swap the WiFi hub in one room with a tv box in another. Can I literally just unscrew them or do need a technician??

ANT12 by Just joined
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  • 1 replies
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Move entry point to front of house

Hi Our current virgin media entry point is at the back of the house where the previous owners had it set up. Am I able to have an engineer move this to the front of the house instead? I believe this can be done for £25, how would I book this?Thanks

lewisx94 by Just joined
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low device signal strength on Hub 5

So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues.  The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...

Service status messages

A few days ago I had a problem with my internet and so on the Service Status page I put my number in to receive updates to when the service is back online.It worked and let me know by text when it was back online - only thing is, I’ve been receiving ...

ChloeH19 by Joining in
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Longer coax cable from wall to hub

Hi,We switched to Virgin about a year ago. When it was installed the cable used from the wall to the hub was 1m. Is it possible to get a longer cable? I've seen mention of a 3m cable being sent out for free. The cable is of the push on type at both e...

sepph by Joining in
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  • 7 replies
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Re: Ordering WiFi Pods

Hi, I thought I'd add my similar issue here. No option to order wifi pods after scanning and receiving a result of 10-17 mbps in my room whilst on the 1GB package and can't get a chat started to order a pod. If a staff member could send a message tha...

Builder dug through my internet cable

Hi,A builder working next door had dug through my internet cable, who do I contact as I just keep getting the run around with the support number.Seriously considering cancelling because of this poor support

adam4472 by Joining in
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