Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
My virgin media app says it cannot find my hub.
Hello, On my virgin media app, it will not let me turn on the virus protection, and it says it cannot find my hub, even though we are connected to the Wi-Fi right now, possible causes of this please? Thanks.
Red flashing light
Hi, around 9pm on Thursday evening our Wi-Fi stopped working. Since then we have had intermittent Wi-Fi. It’s mainly not working but does occasionally come back for a few minutes. I’ve reported it to VM and have an engineer booked for Monday 4pm-7pm,...
Broadband dropping out and high latency DA5
Hi, I am trying to raise a fault online for my poor broadband connection that shows on the below graph starting around 05:00 9/10.I've checked all connections and re-started the hub but no change.Logs from router below showing recent events, If someb...
Problems in the PO8 area
I am struggling with an issue in the PO8 area with my broadband. I have been suffering with intermittent dropouts for over a week and a problem was found and show as being dealt with by an engineer. Twice the ticket has shown to be raised and then re...
Replacement, shorter isolator cable
Hianyone know if VM will supply a shorter internal coax / isolator cable, ideally 0.5m?had some decorating works done & would look better / tidier if I had a shorter cable. thanksSimon
Resolved! Red light on Virgin hub 3
HiMy virgin hub 3.0 status light is red but is working otherwise as i would expect. Ive rebooted it many times but without change. Ive disconnected and reconnected the power and signal cables also without change. According to advice this may mean tha...
Red light on router.
Hi. I have a red light on my router. it’s not hot but is faulty, done the reset etchoping someone from virgin will see this and get in touch, had it before and the people on the phone were not very helpful.
new white pods wont connect to hub 5
I Really hope someone can help. we added a third pud after a year of 2 pods working perfectly and the 3rd pod would work for one day perfectly. then stop. so they send a new pod. same thing. new pod works for one day and then stops.crurrently they ar...
Netgear Booster
Hi,I hope someone can help me with a similar problem, I have the Hub 5 and I have Netgear boosters, unfortunately, the Netgear boosters no longer work since I got the Hub 5 and I thought it would be fairly simple to pair them with the Hub 5, but I'm ...
Need to order another pod
I need to order a second black wifi pod, done all the usual procedure of speedtest through the connect app. Puts me through to a dead end web page, only to try get to speak to someone on webchat.. can never gdt through to anyone before closing time.....
