Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 5x Modem Mode appears to be here - 15/09/24
Is it just me, or is it just another glitch, or is it finally here for everyone...?I now have Modem Mode as a normal menu option.Anyone else?
Ethernet Dropping out.
For the last couple of months my ethernet keeps dropping out for about 30 secs. Disables all wired devices for this time. Have tried hard reset on the router with no success. WiFi seems to be fine. Today's router logs below. Sat Sep14 6 CM-STATUS me...
Red light on Hub 3
HiMy wife has been complaining about slow internet and constant drop outs for a while now , just got around to checking and we have a red light on the hub , I have tried to reset and power on / off but the red light is still on.How do I go about get...
FRUSTRATED AND NEED HELP
Good Morning I am having major issues with my internet over the past few weeks. My Hub 5 router itself stays on the solid white light, then the cabled and wireless connections all drop off at random times. After about 5-10 minutes(ish), the Hub 5 fla...
Resolved! Converting 5 GwH to 2.4 Gwh on Virgin Media router
I spoke to a technical man at Virgin Media. Because I need to use my home security camera when visiting another country. And 2.4 has a longer range than 5. And because my security camera simply says it doesn't work off 5 GhZ. He advised that I con...
New Hub 4
Hi.In short our hub 4 failed on Sunday. Customer services tested and confirmed and said they'd now order a new one which should be delivered within 4 days. I know it's only Tuesday when I posted this but I've not received any confirmation that any eq...
Resolved! Hub 5 Needs rebooting daily
Had a Hub 5 for about 3-4 months, and over the past month I’m needing to switch my hub off and on again at least once a day. It just loses connection for some reason, and this seems to sort it.virgin seemed to notice when it first started, and appare...
Packet loss every day between 4pm and 12am exactly
Every day for the last week I've been experiencing packet loss that starts at almost exactly 4pm and finishes at exactly midnight. Have tried pin hole reset of router as advised. Have had a monitor set up but it's saying that my network is fine when ...
Update for 5X hub
VM has just been installed in parts of West Lancashire over the last few months. I had TV and broadband installed a couple of weeks ago. I want to install Eero 6 units but I know that the 5x hub doesn't currently have Modem mode available. I underst...
Hub 3.0 - Flashing Green Arrows
Hi,My hub 3.0 has the green WiFi logo solid, the light at the bottom is solid green but the arrows are flashing green.I have tried all the troubleshooting steps and nothing is working, so have booked a tech in.Question I have: based on the symbols, w...
