Hub 5x reboot, WiFi Pods now all offline, but they all have active IPs

Question

I know they are all talking to the 5x over WiFi + my DHCP server (Pi-hole) because I can see it has issued them an IP address in the last few mins. But no matter what I do...power off/on, used reset button, removed them using the VM app and re-scanned (they don't re-appear)...I cannot get them enabled. They all just have the slow pulsing white light.

They all worked perfectly before, so it's not just that the MACs need to be registered. All I did was reboot the 5x and they've been offline ever since, even though I can see they are actively communicating on my network. It has been a few days now so it's not just that I haven't waited long enough.

Any ideas before I have an engineer sent out? PS, these are the black WiFi Pods, I know they are terrible compared to a mesh like a Deco, but they have actually been working perfectly since I first got the service (until now), so keen to try and get them running again.

Client62 · Answer

VM Pods tend to fail if the VM Hub is not in or close to the as shipped state,&nbsp;could it be the VM Pods are dependent on the DHCP server of the Hub 5x being enabled ?

thebenhanson · Answer

I wouldn't think so, as I've had the Pi-hole set up for months now. The router hasn't been rebooted for 100 days or so though, so unless there is something that only runs when it is rebooted, I can't come up with anything else.&nbsp;

Roger_Gooner · Answer

Have you paired the pods with the hub after rebooting (not normally needed but you have to check this out).

Client62 · Answer

The use of the Hub DHCP vs the Pi-hole is a variation only you can test.

Here is what else that is typically required for VM pods to work :

1. The Hub is in 'Router Mode'
2. Wireless Channel Optimisation is Enabled (DOCSIS Hubs have this does Hub 5x ?)
3. The 2.4 & 5 GHz bands have the same SSID
4. SSID broadcast is Enabled on both bands
5. Both SSID are protected with the same Password.

thebenhanson · Answer

Yep all enabled/correct. I noticed when I first set them up that if channel optimisation was disabled it would work at first, then stop working. But since enabling it, it's worked perfectly (until this reboot). Thanks for the suggestions though, I'm stumped. I will try re-enabling onboard DHCP later, just to rule that out. Though I would have thought if that was going to be a problem, it would have been a problem all along!

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Hub 5x reboot, WiFi Pods now all offline, but they all have active IPs

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